Microsoft 365 Copilot
11 use cases using this technology
Lloyds Banking Group's Pioneering Use of AI at Scale Transforms Employee Experience and Operations
Lloyds Banking Group
As part of a £4bn technology investment, Lloyds Banking Group rolled out Microsoft 365 Copilot starting with 300 licences via Microsoft's Early Access Program, scaling to a commitment of 40,000 licences by March 2025. A 1,000-strong network of volunteer 'flight-instructors' and weekly 'promptathons' supported adoption, reaching a 93% daily usage rate among licensed colleagues. Nearly 5,000 UK engineers use GitHub Copilot; one team converted 11,000 lines of code across 83 files, cutting a 65-hour task to 30 hours.
La Poste Empowers the Employee Experience with Microsoft 365 Copilot
La Poste
La Poste, the French national postal operator with 233,000 employees, began deploying Microsoft 365 Copilot in 2023 to an initial group of 300 users, expanding to 2,000 across roughly fifteen job functions including HR, legal, marketing and communications. Employees use Copilot to summarise meetings, draft briefing notes, simplify legal documents, compare contracts, and generate social media content. The deployment was supported by partner Wavestone and a network of local ambassadors. 95% of employees want to keep their Copilot licenses.
Banco Ciudad builds 10 AI agents in six months with Microsoft 365 Copilot and Copilot Studio
Banco de la Ciudad de Buenos Aires
Banco de la Ciudad de Buenos Aires (Banco Ciudad) established an AI Center of Excellence and deployed Microsoft 365 Copilot, Copilot Studio and Azure AI Services to automate tasks and build AI agents. Starting from a pilot of 1,000 Copilot licenses, the bank built over 10 AI agents in Copilot Studio within six months to automate tasks like PDF text extraction and employee training. The bank freed up 2,400 hours annually, saved USD14,500 per month via call-center sentiment analysis on 70,000+ monthly interactions, and projects a total AI impact of USD75,000 per month, with a 90% internal approval rating for deployed AI agents, achieved without headcount reduction.
Landmark government trial shows AI could save civil servants nearly two weeks each a year
UK Government (Civil Service)
Over 20,000 UK civil servants trialled Microsoft 365 Copilot for three months, using it to draft documents, summarise meetings, and handle admin tasks. The trial found it saved users an average of 26 minutes per day, equivalent to nearly two weeks per year. At Companies House, staff used Copilot to handle routine customer queries and speed up drafting responses and updating records. At the Department for Work and Pensions, Work Coaches used it to personalise advice for jobseekers.
Generali France Rides the Wave of Microsoft 365 Copilot and Agentic AI with Microsoft
Generali
Generali France rolled out Microsoft 365 Copilot, Copilot Studio, and Azure OpenAI as part of its 'Boost 2027' strategic plan. 100% of employees have access to Copilot Chat and 3,700 use Microsoft 365 Copilot, with 70% of the workforce adopting it and generating an average of fifteen prompts per user per week. About fifty agents built with Copilot Studio address specialized cases including helpdesk operations. A 24/7 voice assistant resolves nearly 1.3 million calls (30% of requests) directly, with no human intervention. Generative AI also supports home insurance subscription, compliance beneficiary searches, and claims management, where 2.1 million operations were processed by RPA robots in 2024, including automated analysis of wall cracks during drought episodes (10% needing no human intervention) and recognition of more than 15 document types. Implementation was supported by Microsoft partner Avanade.
REMA 1000 creates a blueprint for culture-led Microsoft 365 Copilot readiness
REMA 1000
REMA 1000, a Norwegian discount grocery brand with nearly 700 franchise stores and part of Reitan Retail, built a culture-led governance foundation using Microsoft 365 E5 to unify Teams, SharePoint and OneDrive before rolling out Microsoft 365 Copilot. By 2025, all administrative employees had completed Microsoft Teams training and exceeded the company's 70% security knowledge benchmark. Employees now use Microsoft Copilot Chat to summarize discussions and retrieve information; one regional marketing manager described using Copilot to catch up on missed Teams channel activity after a sick day in about two minutes. The rollout reduced security risk and shadow IT by centralizing collaboration and AI usage within the Microsoft 365 tenant.
KT Corporation and Microsoft launch five-year multibillion-dollar AI partnership in Korea
KT Corporation
KT Corporation and Microsoft announced a five-year, multibillion-dollar strategic partnership to drive AI transformation for more than 650,000 businesses and 17 million consumers in Korea. The plan includes a Korea-customized GPT-4o via Azure OpenAI Service, a Korean sovereign cloud (Secure Public Cloud) built on Microsoft Cloud for Sovereignty, a new AX-specialized service company, an AI co-innovation center with Microsoft Research, and deployment of Microsoft 365 Copilot and GitHub Copilot to KT employees, with more than 19,000 employees to be trained in cloud and AI skills.
PwC Saves USD$150M Modernizing Across 136 Countries with Microsoft 365 Copilot
PwC
PwC rolled out Microsoft 365 Copilot to its global workforce, providing secure, intuitive AI-powered tools. The firm saved more than USD$25 million by consolidating platforms and USD$150 million in valuable employee time through Copilot use, in a rollout spanning 136 countries.
Balfour Beatty invests 7.2 million pounds in Microsoft 365 Copilot and AI 'smart agents' for construction quality checks
Balfour Beatty
Balfour Beatty announced a 7.2 million pound investment in Microsoft 365 Copilot, one of the largest AI investments of its kind in UK construction and infrastructure. Balfour Beatty is also partnering with Microsoft to develop AI-powered 'smart agents' to improve Quality, Health & Safety and Assurance processes; the first trial is on the A9 Dualling: Tomatin to Moy project in Scotland, automating early-stage reviews of Inspection and Test Plans that traditionally took several hours.
Miami Dade College boosts student pass rates by 15% with Microsoft 365 Copilot
Miami Dade College
Miami Dade College deployed Microsoft 365 Copilot among its President's Cabinet and senior leaders, and used Microsoft Copilot Studio to build AI-powered assistants supporting personalized learning, coding exercises, essay structures and math problems around the clock. In the first semester of implementation in STEM and advanced analytics courses, the college saw a 15% increase in student pass rates and a 12% decrease in dropout rates. A survey found 77% of users completed tasks faster, 76% saw improved work quality, and 81% reported increased productivity; if just 15% of MDC's more than 6,000 employees saved 12 minutes a day, that would total nearly 50,000 hours a year. Encouraged by these results, MDC expanded its Copilot deployment by 400 licenses, prioritizing student-facing employees.
Levi Strauss & Co. builds a Super Agent with Microsoft Foundry
Levi Strauss & Co.
Levi Strauss & Co. uses Microsoft Foundry and GitHub Copilot to build purpose-driven AI agents that connect to enterprise systems such as SAP, HR platforms and retail systems, orchestrated through a planned unified 'Super Agent' experience inside Microsoft Teams. The company first rolled out Microsoft 365 Copilot enterprise-wide, then used Foundry as an orchestration layer with Azure Functions for backend execution, aiming to let employees get answers and complete tasks like checking inventory or initiating HR requests through a single natural-language interface.