Microsoft 365 Copilot

41 use cases using this technology · by Microsoft

41published use cases

18industries

16countries on record

Generative AI

top AI capability

Evidence mix: High 41 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry

Country

41 use cases

Technology & SoftwareGenerative AI

Prodware Group rolls out Microsoft 365 Copilot to more than 1,000 professionals and reaches 90% active usage in three months

European technology consultancy Prodware Group bought 1,000 Microsoft 365 Copilot licences in December 2024 under a Customer Zero approach, with a governance model, process map and role-specific training. The Microsoft Press item republished on its blog reports 90% active usage within three months and, per internal project data, up to 10 hours per month less time on repetitive tasks for employees who integrated the tool.

Prodware GroupMicrosoft 365 Copilot

Professional ServicesGenerative AIIntelligent Automation

Capita deploys Microsoft 365 Copilot and employee-built agents, saving 9,000 hours in one month

UK outsourcing firm Capita adopted Microsoft 365 Copilot, growing from a small trial to three thousand licences, and worked with Microsoft's legal teams on EU AI Act compliance. The Microsoft customer story reports that in one month Copilot enabled employees to save 9,000 hours, and that employees have built over 169 no-code agents, including an AskMeAnything search agent over its SharePoint estate.

Capita· United KingdomMicrosoft 365 Copilot · Copilot Agents

EnergyGenerative AI

ESB deploys Copilot for Microsoft 365 to 300 employees as an early European adopter

Irish energy company ESB, supported by Accenture, deployed Copilot for Microsoft 365 to about 300 of its roughly 9,000 employees to gather feedback on value across Outlook, Teams and PowerPoint. ESB's CIO says it is seeing improvements in summarisation, action tracking and knowledge management; the press release gives no quantified results.

ESB· IrelandMicrosoft 365 Copilot

Real EstateGenerative AI

ECE Group rolls out Microsoft 365 Copilot, with 70 percent of pilot users wanting to keep their licence

German real estate and shopping centre operator ECE Group rolled out Microsoft 365 Copilot after manual information searches and data compilation slowed daily work. It went from budget approval to first pilot training in three months, using Copilot for meeting minutes, customer presentation ideas and press release drafts. The Microsoft customer story reports that around 70 percent of pilot participants want to continue using it.

ECE Group· GermanyMicrosoft 365 Copilot

Financial ServicesConversational AIAgentic AI

Virgin Money's AI Assistant Redi Drives 54% Engagement on Outbound Messages

Virgin Money partnered with Microsoft to build Redi, an AI-powered assistant using Microsoft 365 Copilot and Microsoft Copilot Studio that consolidates multiple virtual assistants into one solution for real-time customer support, proactive outbound messaging such as replacement-card notifications, and intelligent automation. Engagement for these outbound messages sits at around 54%, and of those who engage, 97% complete the journey.

Virgin Money· United KingdomMicrosoft 365 Copilot · Copilot Studio · Microsoft Power Automate

Financial ServicesGenerative AIDocument Intelligence

Absa Experiments with Microsoft Copilot to Boost Employee Efficiency

South African financial services group Absa experimented with Microsoft 365 Copilot, GitHub Copilot and Copilot for Sales across its corporate and investment banking, relationship banking, legal and marketing teams. Employees used Copilot to summarize financial statements and contracts, translate documents, summarize emails and build Excel analyses; the story quotes an Absa executive saying Copilot saves at least two hours per day for some users, and a marketing colleague saying reading and summarizing a set of PDF documents took 20 minutes.

Absa· South AfricaMicrosoft 365 Copilot · GitHub Copilot · Microsoft Copilot for Sales +1

Professional ServicesAgentic AIDocument Intelligence

Roland Berger cuts knowledge-search response times to 8 seconds with graph-based AI agents on Azure

Roland Berger redesigned its internal Knowledge Hub using graph-based, reasoning-acting AI agents built on Azure AI Search, Azure OpenAI, Azure AI Document Intelligence and Azure Databricks. The multi-agent system reduced average response times for complex, multi-source consulting knowledge queries to 8 seconds, with citations included, and is now used by around 70 percent of the firm's workforce.

Roland Berger· GermanyAzure OpenAI Service · Azure SharePoint · Azure Database for PostgreSQL +6

Financial ServicesDocument IntelligenceAgentic AICode Generation

Íslandsbanki cuts legal document review time 5-10x with a Microsoft Copilot Studio AI agent

Íslandsbanki, an Icelandic bank subject to full EU/EEA financial regulation, deployed Microsoft 365 Copilot, GitHub Copilot, Copilot Studio and Microsoft Foundry to embed AI across the organization while meeting strict compliance requirements. Its legal services team built a Copilot Studio agent that generates an initial draft and supports review of legal documents, cutting document-handling and processing time by an estimated five to ten times, while active AI usage reached 95% of employees monthly and 86% weekly.

Íslandsbanki· IcelandMicrosoft 365 Copilot · GitHub Copilot · Microsoft Azure +2

ManufacturingConversational AIDocument Intelligence

HUBER+SUHNER Reaches 99% Active Usage Piloting Microsoft 365 Copilot

Swiss connectivity technology maker HUBER+SUHNER ran a structured pilot of Microsoft 365 Copilot with Campana & Schott across 150 role-based licenses, using the Viva Suite to measure adoption. 99 percent of the pilot group actively used Copilot, with 94 percent using it several times a week and 65 percent daily, supporting tasks like meeting preparation, content structuring and research; the company is now scaling the rollout to 1,000 licenses.

HUBER+SUHNER· SwitzerlandMicrosoft 365 Copilot · Microsoft 365 · Microsoft Viva Insights +3

AutomotiveConversational AIDocument Intelligence

Michelin Builds In-House Aurora Chatbot on Azure OpenAI Service Alongside Microsoft 365 Copilot

Tire manufacturer Michelin built 'Aurora,' an in-house chatbot powered by Azure OpenAI Service and fed by the group's own data and multiple LLMs, used by employees such as its Environmental Program Manager to generate summaries, reformulate ideas and connect concepts across R&D, manufacturing and marketing. Michelin also deployed Microsoft 365 Copilot for meeting summaries, document search and data classification across its workforce.

Michelin· FranceAzure OpenAI Service · Microsoft 365 Copilot · Microsoft Copilot

Financial ServicesCode Generation

Saxo Bank Developers Use GitHub Copilot in Almost Every New Application

Danish broker Saxo Bank rolled out GitHub Copilot to more than 400 of its 700+ platform developers, who now use it to generate code, debug errors and write test code in almost all new application development, with an overall code-acceptance rate of around 30%. Saxo also built a client-facing chatbot on Azure OpenAI with controlled responses limited to approved help content, and sent engineers to Microsoft's AI Co-Innovation Lab in Munich to prototype a news recommendation engine using large language models.

Saxo Bank· DenmarkGitHub Copilot · Azure OpenAI · Microsoft 365 Copilot +1

EnergyGenerative AIConversational AIAgentic AI

ENGIE Impact identifies risk more accurately using Azure Analytics and AI Services

Sustainability consultancy ENGIE Impact adopted Azure AI Foundry, Azure Databricks and Microsoft 365 Copilot to process data from 31,000 vendors across more than 600,000 sites and $1.8 million invoices monthly, running daily machine learning predictions that improved account risk identification by 13x over its previous process.

ENGIE Impact· United StatesAzure AI Foundry · Azure Databricks · Microsoft 365 Copilot +2

Professional ServicesAgentic AIGenerative AI

KPMG deploys tens of thousands of employee-built AI agents on Microsoft's AI stack

Professional services firm KPMG integrated Microsoft 365 Copilot into daily tools for 280,000 professionals and used Copilot Studio and Azure AI Foundry to let employees build their own AI agents and micro-use cases, deploying tens of thousands of them. One onboarding agent that helps new hires find templates and historical context reduced follow-up calls by 20%, and an enterprise-grade ESG agent that automates policy lifecycle management contributed to an 18-month reduction in compliance timelines. Department-level agents include KPMG Clara for audit risk detection and a Digital Gateway for real-time tax regulatory analysis.

KPMG· United StatesMicrosoft 365 Copilot · Microsoft Copilot Studio · Azure AI Foundry +3

ManufacturingAgentic AI

AGCO scales employee-built AI agents with Microsoft Copilot Studio

Agricultural machinery maker AGCO Corporation used Microsoft Copilot Studio and Microsoft 365 Copilot to let employees become citizen developers building their own AI agents under central governance. After a leadership meeting where about 900 of 2,200 attendees volunteered to become agent 'makers,' the maker community grew to roughly 2,000 employees, producing hundreds of citizen-built and enterprise agents in production, and AGCO cut some quality reviews in its manufacturing workflows from weeks to about an hour.

AGCO Corp· United StatesMicrosoft Copilot Studio · Microsoft 365 Copilot

PharmaceuticalsGenerative AIAgentic AIConversational AI

Trusted AI at scale: UCB accelerates innovation for patients with Microsoft Foundry

Belgian biopharmaceutical company UCB built SKAI, a secure AI platform on Microsoft Foundry and Azure OpenAI, including the Milton assistant that drafts medical writing documents and Programmer Mike that translates statistical code, moving from concept to production in under six months and aiming to grow Microsoft 365 Copilot adoption from 50% to 80% of employees.

UCB· BelgiumAzure · Azure OpenAI · Azure AI Foundry +5

EnergyConversational AIAgentic AI

Aker BP builds an AI-first future with Microsoft 365 Copilot and AI agents

Norwegian oil and gas producer Aker BP became an early adopter of Microsoft 365 Copilot and used Copilot Studio to let employees build their own Knowledge Agents for information retrieval, reaching a 96% active user rate on its Viva dashboards and committing to give every employee a Copilot license in 2025.

Aker BP· NorwayMicrosoft 365 Copilot · Microsoft Copilot Studio · Microsoft Power Platform +1

TransportationConversational AIDocument IntelligenceComputer Vision

Prague Airport improves productivity by bringing AI into everyday work with Microsoft 365 Copilot

Prague Airport deployed Microsoft 365 Copilot, Azure AI Services and Copilot Studio to over 300 employees, using Azure AI Vision for document processing and Azure AI Services to classify restaurant customer feedback, with staff saving up to two hours a week.

Prague Airport· CzechiaMicrosoft 365 Copilot · Microsoft 365 E3 · Power BI +7

Financial ServicesAgentic AIConversational AI

First West Credit Union accelerates service with Microsoft Copilot and AI agents

Canada's First West Credit Union deployed Microsoft 365 Copilot and built custom agents in Copilot Studio for research, retrieval and commercial banking workflows, reaching 93% employee adoption and a 90% weekly utilization rate, with one division president saying agentic AI lets his team operate with the effectiveness of a team nearly 40% larger.

First West Credit Union· CanadaMicrosoft 365 Copilot · Microsoft Copilot Studio · Microsoft 365

HealthcareGenerative AIConversational AIDocument Intelligence

Oxford University Hospitals innovate with Microsoft Copilot to deliver efficiencies and improve workforce well-being

Oxford University Hospitals NHS Foundation Trust rolled out Microsoft 365 Copilot to its 18,500 network users, with over a third of users saving one to two hours per week and one meeting-notes workflow cut from 90 minutes to 25 minutes, freeing admin time for frontline care.

Oxford University Hospitals NHS Foundation Trust· United KingdomMicrosoft 365 Copilot · Excel · Microsoft Forms +7

Government & Public SectorConversational AIAgentic AIComputer VisionGenerative AI

Manchester City Council harnesses Microsoft 365 Copilot with Copilot Studio to drive greater service for citizens

Manchester City Council deployed Microsoft 365 Copilot integrated with SharePoint for contact centre knowledge retrieval, cutting new-starter onboarding from one to two weeks down to a single day, and built an AI Foundry automation with partner ANS that classifies pothole severity from citizen-submitted photos.

Manchester City Council· United KingdomMicrosoft 365 Copilot · Microsoft Copilot Studio · Azure +2

ManufacturingAgentic AIDocument IntelligenceGenerative AI

Dow reimagines productivity and supply chain efficiency with Microsoft 365 Copilot

Materials science company Dow deployed Microsoft 365 Copilot and Copilot Studio agents to automate freight invoice review and flag billing discrepancies against negotiated rates, with Dow anticipating millions of dollars in shipping cost reduction in the first year.

Dow· United StatesMicrosoft 365 Copilot · Microsoft Copilot Studio

HealthcareConversational AIAgentic AI

NHS England accelerates AI adoption with Microsoft 365 Copilot to improve service delivery and create more time for care

Following the largest healthcare AI trial of its kind globally, which gave more than 30,000 NHS workers across 90 NHS organizations access to Microsoft 365 Copilot and found it saved an average of 43 minutes per staff member per day on administrative tasks (about five weeks per person annually), NHS England is rolling out Microsoft 365 Copilot to 505,000 clinicians and support staff. Ward clerks use it for discharge processes, data analysis, rota building, and bed management; medical secretaries for meeting minutes and templates; and HR, finance, and procurement teams for core administrative functions. The agreement also gives NHS organizations access to Copilot Studio, letting NHS England build agents centrally and individual trusts build custom agents for tasks like reducing help desk burden or accelerating freedom-of-information requests, governed through Agent 365. The deployment follows a 12-month onboarding plan with 200,000 users targeted within the first six months.

NHS England· United KingdomMicrosoft 365 Copilot · Copilot Studio · Agent 365

Government & Public SectorGenerative AI

Aberdeen City Council saves $3M annually with Microsoft 365 Copilot rollout

Aberdeen City Council in Scotland, an 8,000-employee local government body serving 230,000 residents amid budget cuts and rising demand for health, mental health and housing services, deployed Microsoft 365 Copilot to 700 staff to automate repetitive administrative tasks like meeting minutes, reports, policy documents and translation. The council also piloted a Dynamics 365 telephony/Contact Center solution for personalized resident messaging via Facebook Messenger. The council reports a projected 241% ROI in time savings and productivity, saving an estimated $3 million annually, alongside gains in staff job satisfaction and faster delivery of priority resident services.

Aberdeen City Council· United KingdomMicrosoft 365 Copilot · Dynamics 365 Customer Service · Dynamics 365

Technology & SoftwareGenerative AIDocument IntelligenceCode Generation

CRESCO deploys Microsoft 365 Copilot and Azure OpenAI company-wide, saving staff about 10 hours a month

CRESCO, a Japanese systems integrator, trialed Microsoft 365 Copilot with 30 licenses starting April 2024, found it saved the average user approximately ten hours of work per month and cut post-interview data entry for executives from 30 minutes to 5 minutes, then expanded to 1,000 licenses company-wide by January 2025, reaching over 90% usage within six months. CRESCO also uses Azure OpenAI and GitHub Copilot in its core software development processes through its Generative AI Business Transformation Lab.

CRESCO LTD.· JapanMicrosoft 365 Copilot · Azure OpenAI · GitHub Copilot +1

HealthcareGenerative AI

Nancy University Hospital harnesses AI as a catalyst for talent attraction with Microsoft 365 Copilot

Nancy University Hospital (CHRU) in France piloted Microsoft 365 Copilot with 50 finance, operations and administrative users to automate email drafting, document summarization and presentation creation, without accessing medical data. The pilot succeeded so well that the hospital expanded it to 300 users, with staff reporting one to three hours saved per week and reduced cognitive load, backed by a formal AI roadmap funded in part by the regional health agency.

Nancy University Hospital (CHRU)· FranceMicrosoft 365 Copilot · Word · PowerPoint +1

HealthcareGenerative AIDocument IntelligenceConversational AI

CHU Montpellier: France's pioneering AI-powered hospital with Azure OpenAI Service

CHU Montpellier, a French university hospital with 12,000 staff, built ERIOS, an experimental center for digital health, and developed "ERIOS Assistant" using Azure OpenAI Service and GPT-4o on a hybrid local/Azure infrastructure. The generative AI assistant generates real-time explanatory documents for patients, structures medical data from clinical notes, and identifies patients eligible for research protocols, while Microsoft Copilot Studio and Microsoft 365 Copilot support clinical and administrative staff across the hospital.

CHU de Montpellier· FranceAzure OpenAI Service · GPT-4o · Microsoft Copilot Studio +1

Consumer GoodsPredictive AnalyticsGenerative AI

Sight Machine's AI scheduling agent cuts a beverage manufacturer's non-value-added production time 75%

Sight Machine integrated OptiMind, a small language model from Microsoft Research, through Microsoft Foundry to build an AI-driven scheduling agent for a major beverage manufacturer that had been replanning production schedules 10-15 times per week through manual meetings. OptiMind converts scheduling problems described in natural language, combined with real-time plant data on line speeds, changeover times, and ramp-up durations, into Mixed-Integer Programming optimization models, automatically regenerating an optimized schedule when floor conditions change. The system cut non-value-added production time by 75%, improved overall plant productivity by more than 10%, reduced changeover-related downtime by nearly 80%, cut ramp-up delays by nearly 60%, and reduced clean-in-place sanitation downtime by almost 90%, eliminating hours of manual planning work each week without adding production infrastructure.

Sight Machine· United StatesMicrosoft Foundry · OptiMind · Azure Machine Learning +2

Life SciencesGenerative AINatural Language ProcessingDocument Intelligence

KARL STORZ achieves 97% active usage of Microsoft 365 Copilot across a governed MedTech AI rollout

KARL STORZ, a German MedTech company headquartered in Tuttlingen that develops medical instruments and operating room solutions for a global workforce of nearly 10,000 employees, adopted Microsoft 365 Copilot to give employees generative AI productivity for meeting summaries, drafting, and information retrieval without moving regulated data outside its existing governed Microsoft 365 environment. Because Copilot respects existing data permission structures, it only surfaces documents users are already authorized to access, letting IT extend AI capabilities without reworking governance for its regulated, multi-region operations. Active usage reached 97% across approximately 2,000 licensed users, with 93% returning month over month; the company is now expanding the rollout to 5,000 licenses.

KARL STORZ· GermanyMicrosoft 365 Copilot · SharePoint · OneDrive +1

EnergyAgentic AIDocument IntelligenceGenerative AI

TotalEnergies' AI agent MARGE improves fault-cause identification 25-45% in industrial maintenance

TotalEnergies, a global energy producer operating in nearly 120 countries, rolled out 30,000 Microsoft 365 Copilot licenses to employees and built autonomous AI agents on Microsoft Copilot Studio. MARGE (Machine Assisted Reliability and Graving Engine) automatically analyzes and classifies industrial maintenance intervention reports that were previously handled manually, improving the identification of fault causes by 25% to 45%. A second agent, BuyerCompanion, built with partner Witivio, streamlines procurement for transactions up to €50,000 by drafting specifications, identifying suppliers and relevant framework agreements, and generating personalized recommendations, with an estimated 10% savings on certain purchases; it is already operational in France and could ultimately support 15,000 staff worldwide.

TotalEnergies· FranceMicrosoft Copilot Studio · Microsoft 365 Copilot

Financial ServicesGenerative AIAgentic AI

Gallagher: AI as a Force Multiplier for Trusted Advisors

Gallagher, one of the world's largest insurance brokers and risk management firms, built its own Gallagher AI platform on Microsoft Foundry to streamline claims summarization, policy and risk management analysis, fraud detection, document interrogation, and workflow automation across a highly regulated business. Microsoft Foundry provides secure model execution with flexible model selection and built-in compliance frameworks, Microsoft 365 Copilot is deployed enterprise-wide for daily productivity, and Copilot Studio powers specialized AI agents such as one automating the multi-line quote letter (MQL) process that extracts quotes from carrier partners and populates client letters. Data governance is enforced through a ring-fenced model using Microsoft Purview Data Loss Prevention. Gallagher reports claims summarization that used to take an hour or two now takes minutes, and more than 70,000 employees now have access to secure AI tools embedded in daily workflows.

Gallagher· United StatesMicrosoft Foundry · Microsoft 365 Copilot · Microsoft Copilot Studio +1

Financial ServicesDocument IntelligenceGenerative AICode Generation

Lloyds Banking Group's Pioneering Use of AI at Scale Transforms Employee Experience and Operations

As part of a £4bn technology investment, Lloyds Banking Group rolled out Microsoft 365 Copilot starting with 300 licences via Microsoft's Early Access Program, scaling to a commitment of 40,000 licences by March 2025. A 1,000-strong network of volunteer 'flight-instructors' and weekly 'promptathons' supported adoption, reaching a 93% daily usage rate among licensed colleagues. Nearly 5,000 UK engineers use GitHub Copilot; one team converted 11,000 lines of code across 83 files, cutting a 65-hour task to 30 hours.

Lloyds Banking Group· United KingdomMicrosoft 365 Copilot · GitHub Copilot

Government & Public SectorDocument IntelligenceGenerative AI

La Poste Empowers the Employee Experience with Microsoft 365 Copilot

La Poste, the French national postal operator with 233,000 employees, began deploying Microsoft 365 Copilot in 2023 to an initial group of 300 users, expanding to 2,000 across roughly fifteen job functions including HR, legal, marketing and communications. Employees use Copilot to summarise meetings, draft briefing notes, simplify legal documents, compare contracts, and generate social media content. The deployment was supported by partner Wavestone and a network of local ambassadors. 95% of employees want to keep their Copilot licenses.

La Poste· FranceMicrosoft 365 Copilot · Microsoft 365 · Microsoft Copilot

Financial ServicesGenerative AIConversational AINatural Language ProcessingDocument Intelligence

Banco Ciudad builds 10 AI agents in six months with Microsoft 365 Copilot and Copilot Studio

Banco de la Ciudad de Buenos Aires (Banco Ciudad) established an AI Center of Excellence and deployed Microsoft 365 Copilot, Copilot Studio and Azure AI Services to automate tasks and build AI agents. Starting from a pilot of 1,000 Copilot licenses, the bank built over 10 AI agents in Copilot Studio within six months to automate tasks like PDF text extraction and employee training. The bank freed up 2,400 hours annually, saved USD14,500 per month via call-center sentiment analysis on 70,000+ monthly interactions, and projects a total AI impact of USD75,000 per month, with a 90% internal approval rating for deployed AI agents, achieved without headcount reduction.

Banco de la Ciudad de Buenos Aires· ArgentinaMicrosoft 365 Copilot · Microsoft Copilot Studio · Azure AI Foundry +4

Government & Public SectorGenerative AIDocument Intelligence

Landmark government trial shows AI could save civil servants nearly two weeks each a year

Over 20,000 UK civil servants trialled Microsoft 365 Copilot for three months, using it to draft documents, summarise meetings, and handle admin tasks. The trial found it saved users an average of 26 minutes per day, equivalent to nearly two weeks per year. At Companies House, staff used Copilot to handle routine customer queries and speed up drafting responses and updating records. At the Department for Work and Pensions, Work Coaches used it to personalise advice for jobseekers.

UK Government (Civil Service)Microsoft 365 Copilot

InsuranceGenerative AIAgentic AIConversational AIIntelligent Automation

Generali France Rides the Wave of Microsoft 365 Copilot and Agentic AI with Microsoft

Generali France rolled out Microsoft 365 Copilot, Copilot Studio, and Azure OpenAI as part of its 'Boost 2027' strategic plan. 100% of employees have access to Copilot Chat and 3,700 use Microsoft 365 Copilot, with 70% of the workforce adopting it and generating an average of fifteen prompts per user per week. About fifty agents built with Copilot Studio address specialized cases including helpdesk operations. A 24/7 voice assistant resolves nearly 1.3 million calls (30% of requests) directly, with no human intervention. Generative AI also supports home insurance subscription, compliance beneficiary searches, and claims management, where 2.1 million operations were processed by RPA robots in 2024, including automated analysis of wall cracks during drought episodes (10% needing no human intervention) and recognition of more than 15 document types. Implementation was supported by Microsoft partner Avanade.

Generali· FranceMicrosoft 365 Copilot · Copilot Studio · Azure OpenAI +1

RetailGenerative AIConversational AI

REMA 1000 creates a blueprint for culture-led Microsoft 365 Copilot readiness

REMA 1000, a Norwegian discount grocery brand with nearly 700 franchise stores and part of Reitan Retail, built a culture-led governance foundation using Microsoft 365 E5 to unify Teams, SharePoint and OneDrive before rolling out Microsoft 365 Copilot. By 2025, all administrative employees had completed Microsoft Teams training and exceeded the company's 70% security knowledge benchmark. Employees now use Microsoft Copilot Chat to summarize discussions and retrieve information; one regional marketing manager described using Copilot to catch up on missed Teams channel activity after a sick day in about two minutes. The rollout reduced security risk and shadow IT by centralizing collaboration and AI usage within the Microsoft 365 tenant.

REMA 1000· NorwayMicrosoft 365 E5 · Microsoft Teams · SharePoint +5

TelecommunicationsGenerative AILarge Language ModelsAgentic AI

KT Corporation and Microsoft launch five-year multibillion-dollar AI partnership in Korea

KT Corporation and Microsoft announced a five-year, multibillion-dollar strategic partnership to drive AI transformation for more than 650,000 businesses and 17 million consumers in Korea. The plan includes a Korea-customized GPT-4o via Azure OpenAI Service, a Korean sovereign cloud (Secure Public Cloud) built on Microsoft Cloud for Sovereignty, a new AX-specialized service company, an AI co-innovation center with Microsoft Research, and deployment of Microsoft 365 Copilot and GitHub Copilot to KT employees, with more than 19,000 employees to be trained in cloud and AI skills.

KT Corporation· South KoreaAzure OpenAI Service (GPT-4o) · Microsoft Phi · Microsoft Cloud for Sovereignty +5

Professional ServicesGenerative AI

PwC Saves USD$150M Modernizing Across 136 Countries with Microsoft 365 Copilot

PwC rolled out Microsoft 365 Copilot to its global workforce, providing secure, intuitive AI-powered tools. The firm saved more than USD$25 million by consolidating platforms and USD$150 million in valuable employee time through Copilot use, in a rollout spanning 136 countries.

PwCMicrosoft 365 Copilot

ConstructionGenerative AIAgentic AI

Balfour Beatty invests 7.2 million pounds in Microsoft 365 Copilot and AI 'smart agents' for construction quality checks

Balfour Beatty announced a 7.2 million pound investment in Microsoft 365 Copilot, one of the largest AI investments of its kind in UK construction and infrastructure. Balfour Beatty is also partnering with Microsoft to develop AI-powered 'smart agents' to improve Quality, Health & Safety and Assurance processes; the first trial is on the A9 Dualling: Tomatin to Moy project in Scotland, automating early-stage reviews of Inspection and Test Plans that traditionally took several hours.

Balfour Beatty· United KingdomMicrosoft 365 Copilot

EducationRecommendation & PersonalizationGenerative AI

Miami Dade College boosts student pass rates by 15% with Microsoft 365 Copilot

Miami Dade College deployed Microsoft 365 Copilot among its President's Cabinet and senior leaders, and used Microsoft Copilot Studio to build AI-powered assistants supporting personalized learning, coding exercises, essay structures and math problems around the clock. In the first semester of implementation in STEM and advanced analytics courses, the college saw a 15% increase in student pass rates and a 12% decrease in dropout rates. A survey found 77% of users completed tasks faster, 76% saw improved work quality, and 81% reported increased productivity; if just 15% of MDC's more than 6,000 employees saved 12 minutes a day, that would total nearly 50,000 hours a year. Encouraged by these results, MDC expanded its Copilot deployment by 400 licenses, prioritizing student-facing employees.

Miami Dade College· United StatesMicrosoft 365 Copilot · Microsoft Copilot Studio · Microsoft Teams +1

RetailAgentic AIGenerative AICode Generation

Levi Strauss & Co. builds a Super Agent with Microsoft Foundry

Levi Strauss & Co. uses Microsoft Foundry and GitHub Copilot to build purpose-driven AI agents that connect to enterprise systems such as SAP, HR platforms and retail systems, orchestrated through a planned unified 'Super Agent' experience inside Microsoft Teams. The company first rolled out Microsoft 365 Copilot enterprise-wide, then used Foundry as an orchestration layer with Azure Functions for backend execution, aiming to let employees get answers and complete tasks like checking inventory or initiating HR requests through a single natural-language interface.

Levi Strauss & Co.· United StatesMicrosoft Foundry · GitHub Copilot · Azure Functions +3