ECE Group rolls out Microsoft 365 Copilot, with 70 percent of pilot users wanting to keep their licence
ECE Group· GermanyMicrosoft 365 Copilot
German real estate and shopping centre operator ECE Group rolled out Microsoft 365 Copilot after manual information searches and data compilation slowed daily work. It went from budget approval to first pilot training in three months, using Copilot for meeting minutes, customer presentation ideas and press release drafts. The Microsoft customer story reports that around 70 percent of pilot participants want to continue using it.
Overview
German real estate and shopping centre operator ECE Group rolled out Microsoft 365 Copilot after manual information searches and data compilation slowed daily work. It went from budget approval to first pilot training in three months, using Copilot for meeting minutes, customer presentation ideas and press release drafts. The Microsoft customer story reports that around 70 percent of pilot participants want to continue using it.
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Inspect the highlighted sourceThe challenge
ECE's work involved manual processes for searching information and compiling data: making data-based decisions meant manually sourcing, collating and recalculating data from various sources such as Excel spreadsheets, and customer service teams composed individual responses to customer inquiries in multiple languages and manually compiled and distributed meeting minutes. Its ECEpedia knowledge platform was expensive and time-consuming to maintain without making information easier to find and use.
The solution
ECE rolled out Microsoft 365 Copilot, starting with a pilot in which ECE employees themselves decided who should take part, to cover a cross-section of activities, roles and cultures. Its compliance department was involved from day one and drew up a company-wide data protection agreement on the responsible use of AI. In center management, Copilot transcribes meetings and compiles the minutes, generates ideas for customer presentations and helps draft press releases, and it organizes company knowledge, provides it when prompted and can summarize it in any language.
Reported business value
Around 70 percent of participants in the pilot phase want to continue using Microsoft 365 Copilot, and according to internal surveys 70 percent of pilot participants use it to create first drafts of meeting minutes, customer presentation ideas and press releases. ECE's IT team leader says it frees up time for learning and focus periods, quality control or customer relations.
Sources
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