Copilot Studio
2 use cases using this technology
Generali France Rides the Wave of Microsoft 365 Copilot and Agentic AI with Microsoft
Generali
Generali France rolled out Microsoft 365 Copilot, Copilot Studio, and Azure OpenAI as part of its 'Boost 2027' strategic plan. 100% of employees have access to Copilot Chat and 3,700 use Microsoft 365 Copilot, with 70% of the workforce adopting it and generating an average of fifteen prompts per user per week. About fifty agents built with Copilot Studio address specialized cases including helpdesk operations. A 24/7 voice assistant resolves nearly 1.3 million calls (30% of requests) directly, with no human intervention. Generative AI also supports home insurance subscription, compliance beneficiary searches, and claims management, where 2.1 million operations were processed by RPA robots in 2024, including automated analysis of wall cracks during drought episodes (10% needing no human intervention) and recognition of more than 15 document types. Implementation was supported by Microsoft partner Avanade.
LSEG unifies 30 data systems, reducing product development time with Fabric
LSEG (London Stock Exchange Group)
LSEG, a trusted data partner to 44,000 customers in more than 170 countries, partnered with Microsoft to build a unified data platform on Microsoft Fabric, consolidating 30 systems, 1,200 datasets and 33 petabytes of data. Using Apache Spark on Fabric, Apache Airflow in Fabric, Microsoft Purview and OneLake, LSEG reduced product development timelines for new data products from years to months; onboarding data and creating a new product now happens in months, accelerating launches such as its ESG and Fundamentals data products. LSEG processes around 80,000 files daily on Spark on Fabric, consuming approximately 280,000 capacity units per day, with month-on-month consumption growing more than 50%. The company is also building AI-readiness by hosting Model Context Protocol (MCP)-powered data in OneLake and enabling financial professionals to build custom AI agents via Copilot Studio.