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Microsoft Copilot Studio

21 use cases using this technology · by Microsoft

21published use cases
11industries
15countries on record
Agentic AI
top AI capability

Evidence mix: High 21 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry
Country

21 use cases

ManufacturingAgentic AIGenerative AI

Eczacıbaşı Holding Scales 27 AI Agents Across Affiliates with Microsoft Copilot Studio

Turkish industrial group Eczacıbaşı Holding launched 'Mission AI' to unify fragmented AI efforts across its affiliates, using Microsoft Copilot Studio and Microsoft Foundry. From 358 submitted ideas, 58 were developed with support from partner Mindworks, yielding 27 finalized agents including Sentra, which cut supplier-risk decision cycles from up to two weeks to under three days, and Maden360, which cut mining analytical processing time by over 90%. The 27 agents are projected to generate approximately €3.8 million in annual value and free nearly 5,000 hours of operational capacity per year.

Eczacıbaşı Holding· TürkiyeMicrosoft Copilot Studio · Microsoft Foundry · Azure OpenAI in Foundry Models
Financial ServicesAgentic AIDocument IntelligenceConversational AI

Banco Popular Dominicano Multiplies Operational Risk Analysis 7X with AURA on Microsoft Power Platform

Banco Popular Dominicano built AURA, a multi-agent ecosystem on Microsoft Copilot Studio and Power Platform (Power Automate, Power BI, Teams, Excel, SQL, SharePoint) that automates real-time operational risk monitoring, replacing periodic manual sample-based reviews. The bank moved from roughly 40% to 100% operational risk coverage, multiplied analytical capacity sevenfold, cut manual operating load by 70%, reached 98% methodological accuracy, and now processes about 80,000 documents per week and 300+ cases per day.

Banco Popular Dominicano· Dominican RepublicMicrosoft Copilot Studio · Microsoft Power Platform · Power Automate +5
Professional ServicesAgentic AIGenerative AI

KPMG deploys tens of thousands of employee-built AI agents on Microsoft's AI stack

Professional services firm KPMG integrated Microsoft 365 Copilot into daily tools for 280,000 professionals and used Copilot Studio and Azure AI Foundry to let employees build their own AI agents and micro-use cases, deploying tens of thousands of them. One onboarding agent that helps new hires find templates and historical context reduced follow-up calls by 20%, and an enterprise-grade ESG agent that automates policy lifecycle management contributed to an 18-month reduction in compliance timelines. Department-level agents include KPMG Clara for audit risk detection and a Digital Gateway for real-time tax regulatory analysis.

KPMG· United StatesMicrosoft 365 Copilot · Microsoft Copilot Studio · Azure AI Foundry +3
EnergyConversational AINatural Language Processing

Eneco's AI agent handles 70% more customer conversations without human hand-off

Eneco, a leading sustainable energy provider serving over 1.5 million customers in Belgium, replaced an underperforming chatbot with a new AI agent built on Microsoft Copilot Studio, combined with the Conversational Language Understanding model in Azure AI, developed in just three months -- half the time needed for the original chatbot. The new AI agent achieves an intent recognition score of over 95% and handles 67% of customer conversations without requiring hand-off to a live agent, compared to only 40% with the previous chatbot -- a 70% relative improvement. The agent now handles 24,000 chats per month, up from an average of 10,000 with the previous chatbot, with Azure AI Translator enabling cross-language handling between customers and agents.

Eneco· BelgiumMicrosoft Copilot Studio · Azure AI · Azure AI Translator
RetailConversational AIAgentic AINatural Language Processing

mobilezone's AI agents cut IT support resolution time in half and handle 1,600+ chats monthly

mobilezone AG, a Swiss telecommunications retailer with more than 125 physical stores, used Microsoft Copilot Studio with Dynamics 365 and Power Platform to build two AI agents: Mia, a customer-facing agent on its website, and Supporto, an internal IT service desk agent. Mia retrieves product and offer data in real time from Dynamics 365 via an MCP server and handles roughly 1,250 active chats per month across German, English, French, and Italian. Supporto, which went live in January 2026, gathers structured information conversationally to auto-generate IT support tickets and now handles all first-level IT service requests, reducing average IT resolution time by half. Together the two agents handle more than 1,600 conversations per month.

mobilezone AG· SwitzerlandMicrosoft Copilot Studio · Dynamics 365 Customer Service · Dynamics 365 Finance +2
EnergyAgentic AIDocument IntelligenceGenerative AI

TotalEnergies' AI agent MARGE improves fault-cause identification 25-45% in industrial maintenance

TotalEnergies, a global energy producer operating in nearly 120 countries, rolled out 30,000 Microsoft 365 Copilot licenses to employees and built autonomous AI agents on Microsoft Copilot Studio. MARGE (Machine Assisted Reliability and Graving Engine) automatically analyzes and classifies industrial maintenance intervention reports that were previously handled manually, improving the identification of fault causes by 25% to 45%. A second agent, BuyerCompanion, built with partner Witivio, streamlines procurement for transactions up to €50,000 by drafting specifications, identifying suppliers and relevant framework agreements, and generating personalized recommendations, with an estimated 10% savings on certain purchases; it is already operational in France and could ultimately support 15,000 staff worldwide.

TotalEnergies· FranceMicrosoft Copilot Studio · Microsoft 365 Copilot
Financial ServicesGenerative AIAgentic AI

Gallagher: AI as a Force Multiplier for Trusted Advisors

Gallagher, one of the world's largest insurance brokers and risk management firms, built its own Gallagher AI platform on Microsoft Foundry to streamline claims summarization, policy and risk management analysis, fraud detection, document interrogation, and workflow automation across a highly regulated business. Microsoft Foundry provides secure model execution with flexible model selection and built-in compliance frameworks, Microsoft 365 Copilot is deployed enterprise-wide for daily productivity, and Copilot Studio powers specialized AI agents such as one automating the multi-line quote letter (MQL) process that extracts quotes from carrier partners and populates client letters. Data governance is enforced through a ring-fenced model using Microsoft Purview Data Loss Prevention. Gallagher reports claims summarization that used to take an hour or two now takes minutes, and more than 70,000 employees now have access to secure AI tools embedded in daily workflows.

Gallagher· United StatesMicrosoft Foundry · Microsoft 365 Copilot · Microsoft Copilot Studio +1
Financial ServicesConversational AINatural Language Processing

ABN AMRO Bank migrates its Anna and Abby chatbots to Microsoft Copilot Studio, increasing Dutch intent-recognition accuracy by 7%

ABN AMRO Bank, one of the largest banks in the Netherlands, migrated its customer chatbot Anna and internal employee chatbot Abby to Microsoft Copilot Studio in a six-month project delivered with Microsoft and Capgemini. The new agents use Azure AI Language conversational language understanding (CLU) for intent recognition and entity extraction, with Azure Communication Services handling voice and Azure middleware relaying messages. The Anna agent now handles more than 2 million text conversations and 1.5 million voice conversations with customers every year, covering tasks like unblocking a debit card or changing an ATM withdrawal limit, while Abby supports employees with IT helpdesk and facilities requests. By integrating Azure AI Language CLU with Copilot Studio, ABN AMRO increased its intent-recognition accuracy rate for Dutch by 7%, reduced drop-off and transfer rates, and significantly cut operational and maintenance costs.

ABN AMRO Bank· NetherlandsMicrosoft Copilot Studio · Azure AI Language · Azure Communication Services +2
Financial ServicesGenerative AIConversational AINatural Language ProcessingDocument Intelligence

Banco Ciudad builds 10 AI agents in six months with Microsoft 365 Copilot and Copilot Studio

Banco de la Ciudad de Buenos Aires (Banco Ciudad) established an AI Center of Excellence and deployed Microsoft 365 Copilot, Copilot Studio and Azure AI Services to automate tasks and build AI agents. Starting from a pilot of 1,000 Copilot licenses, the bank built over 10 AI agents in Copilot Studio within six months to automate tasks like PDF text extraction and employee training. The bank freed up 2,400 hours annually, saved USD14,500 per month via call-center sentiment analysis on 70,000+ monthly interactions, and projects a total AI impact of USD75,000 per month, with a 90% internal approval rating for deployed AI agents, achieved without headcount reduction.

Banco de la Ciudad de Buenos Aires· ArgentinaMicrosoft 365 Copilot · Microsoft Copilot Studio · Azure AI Foundry +4
TelecommunicationsGenerative AILarge Language ModelsAgentic AI

KT Corporation and Microsoft launch five-year multibillion-dollar AI partnership in Korea

KT Corporation and Microsoft announced a five-year, multibillion-dollar strategic partnership to drive AI transformation for more than 650,000 businesses and 17 million consumers in Korea. The plan includes a Korea-customized GPT-4o via Azure OpenAI Service, a Korean sovereign cloud (Secure Public Cloud) built on Microsoft Cloud for Sovereignty, a new AX-specialized service company, an AI co-innovation center with Microsoft Research, and deployment of Microsoft 365 Copilot and GitHub Copilot to KT employees, with more than 19,000 employees to be trained in cloud and AI skills.

KT Corporation· South KoreaAzure OpenAI Service (GPT-4o) · Microsoft Phi · Microsoft Cloud for Sovereignty +5
EducationRecommendation & PersonalizationGenerative AI

Miami Dade College boosts student pass rates by 15% with Microsoft 365 Copilot

Miami Dade College deployed Microsoft 365 Copilot among its President's Cabinet and senior leaders, and used Microsoft Copilot Studio to build AI-powered assistants supporting personalized learning, coding exercises, essay structures and math problems around the clock. In the first semester of implementation in STEM and advanced analytics courses, the college saw a 15% increase in student pass rates and a 12% decrease in dropout rates. A survey found 77% of users completed tasks faster, 76% saw improved work quality, and 81% reported increased productivity; if just 15% of MDC's more than 6,000 employees saved 12 minutes a day, that would total nearly 50,000 hours a year. Encouraged by these results, MDC expanded its Copilot deployment by 400 licenses, prioritizing student-facing employees.

Miami Dade College· United StatesMicrosoft 365 Copilot · Microsoft Copilot Studio · Microsoft Teams +1