Aker BP builds an AI-first future with Microsoft 365 Copilot and AI agents

Overview

Norwegian oil and gas producer Aker BP became an early adopter of Microsoft 365 Copilot and used Copilot Studio to let employees build their own Knowledge Agents for information retrieval, reaching a 96% active user rate on its Viva dashboards and committing to give every employee a Copilot license in 2025.

The challenge

As an independent oil and gas company, Aker BP was always searching for ways to become more efficient and gain a competitive edge in the industry, and wanted to leverage the best technology available and drive its adoption across the organization.

The solution

Aker BP partnered with Microsoft as an early adopter to implement Microsoft 365 Copilot (initially in Teams for transcripts/meeting summaries and Word for writing support) and Microsoft Copilot Studio, letting individuals and small teams build their own AI agents, including Knowledge Agents that use Copilot Studio's generative AI, low-code capabilities, chatbot topics, and human-in-the-loop features to reduce time spent searching documentation and route complex queries. The company set up an internal help desk, learning paths, courses, and hands-on training on prompting, alongside an AI adoption champion network with executive-level accountability.

Reported business value

Aker BP's Viva dashboards show active Copilot users rising to 96% over the past four weeks; Microsoft 365 Copilot was a huge time saver within a few months of adoption, and the company is scaling to give every employee a Copilot license in 2025, with AI now considered in decisions from performance dialogues to whether a team's new headcount request can instead be handled by AI agents.