KPMG deploys tens of thousands of employee-built AI agents on Microsoft's AI stack

Overview

Professional services firm KPMG integrated Microsoft 365 Copilot into daily tools for 280,000 professionals and used Copilot Studio and Azure AI Foundry to let employees build their own AI agents and micro-use cases, deploying tens of thousands of them. One onboarding agent that helps new hires find templates and historical context reduced follow-up calls by 20%, and an enterprise-grade ESG agent that automates policy lifecycle management contributed to an 18-month reduction in compliance timelines. Department-level agents include KPMG Clara for audit risk detection and a Digital Gateway for real-time tax regulatory analysis.

The challenge

As generative AI began to disrupt knowledge work, KPMG needed a way to embed AI across every part of a 280,000-person professional services organization spanning audit, tax and advisory, without compromising governance or trust while empowering employees to build their own solutions.

The solution

KPMG integrated Microsoft 365 Copilot into everyday tools like Teams, Outlook, Word and Excel, then used Microsoft Copilot Studio to let business users and low-code developers build their own agents and micro-use cases rapidly, while Azure AI Foundry (with Azure OpenAI, Azure AI Search and Azure AI Document Intelligence) supported more complex solutions. Department-level agents include KPMG Clara for audit risk detection, a Digital Gateway for real-time tax regulatory analysis, and KPMG Velocity for advisory processes like onboarding and finance operations, alongside enterprise-grade agents such as one that automates the entire ESG policy lifecycle.

Reported business value

KPMG has deployed tens of thousands of employee-built agent personas and enabled AI access for 280,000 professionals. One onboarding agent that helps new hires find templates and historical context reduced follow-up calls by 20% and increased time-to-productivity, and an enterprise-grade ESG agent that automates the policy lifecycle contributed to an 18-month reduction in compliance timelines, improved control and risk descriptions, and reduced ongoing compliance effort.