Azure

11 use cases using this technology · by Microsoft

11published use cases

8industries

8countries on record

Conversational AI

top AI capability

Evidence mix: High 11 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry

Country

11 use cases

HealthcarePredictive Analytics

Northumbria Healthcare NHS Trust Predicts Surgical Risk with Azure Machine Learning

Northumbria Healthcare NHS Foundation Trust surgeons built a machine learning model using 220 input parameters from historical surgical-outcomes data on Azure Machine Learning and its Responsible AI dashboard to produce individualized, explainable patient risk profiles for joint-replacement surgery, helping patients make informed decisions and the Trust place surgical candidates at appropriately specified facilities.

Northumbria Healthcare NHS Foundation Trust· United KingdomAzure Machine Learning · Azure

EnergyGenerative AIConversational AIAgentic AI

ENGIE Impact identifies risk more accurately using Azure Analytics and AI Services

Sustainability consultancy ENGIE Impact adopted Azure AI Foundry, Azure Databricks and Microsoft 365 Copilot to process data from 31,000 vendors across more than 600,000 sites and $1.8 million invoices monthly, running daily machine learning predictions that improved account risk identification by 13x over its previous process.

ENGIE Impact· United StatesAzure AI Foundry · Azure Databricks · Microsoft 365 Copilot +2

Financial ServicesConversational AIDocument IntelligenceGenerative AI

Akbank deploys an Azure OpenAI chatbot for branch staff knowledge search

Akbank, one of Turkey's largest banks, built an Azure OpenAI Service-based chatbot to replace manual search through a roughly 10,000-article knowledge base, generating correct answers about 90% of the time and saving customer support representatives around three minutes per customer interaction.

Akbank· TürkiyeAzure · Azure AI and Machine Learning · Azure Machine Learning +1

TelecommunicationsConversational AIGenerative AI

Vodafone amplifies call center innovation, customer service, and employee inclusion with Azure AI

Vodafone enhanced its TOBi virtual assistant with Azure OpenAI Service and built SuperAgent, a conversational AI search tool on Azure AI Foundry and Azure AI Search, piloted at its Corso, Italy call center; TOBi now handles nearly 45 million customer calls a month and fully resolves 70% of digital-channel inquiries, cutting average call times by at least a minute.

Vodafone Group· United KingdomAzure · Azure AI Search · Azure AI Studio +2

PharmaceuticalsGenerative AIAgentic AIConversational AI

Trusted AI at scale: UCB accelerates innovation for patients with Microsoft Foundry

Belgian biopharmaceutical company UCB built SKAI, a secure AI platform on Microsoft Foundry and Azure OpenAI, including the Milton assistant that drafts medical writing documents and Programmer Mike that translates statistical code, moving from concept to production in under six months and aiming to grow Microsoft 365 Copilot adoption from 50% to 80% of employees.

UCB· BelgiumAzure · Azure OpenAI · Azure AI Foundry +5

Consumer GoodsConversational AIGenerative AI

Puratos elevates customer engagement with Azure OpenAI Service chatbot

Belgian bakery ingredients company Puratos built Purabot, a generative AI chatbot on Azure OpenAI Service, to help customers navigate its complex product catalog; 42% of customers now use it to source product information and 21% to find recipes.

Puratos· BelgiumAzure OpenAI Service · Azure

Government & Public SectorConversational AIAgentic AIComputer VisionGenerative AI

Manchester City Council harnesses Microsoft 365 Copilot with Copilot Studio to drive greater service for citizens

Manchester City Council deployed Microsoft 365 Copilot integrated with SharePoint for contact centre knowledge retrieval, cutting new-starter onboarding from one to two weeks down to a single day, and built an AI Foundry automation with partner ANS that classifies pothole severity from citizen-submitted photos.

Manchester City Council· United KingdomMicrosoft 365 Copilot · Microsoft Copilot Studio · Azure +2

InsuranceAgentic AIDocument IntelligenceConversational AI

DOMCURA settles insurance claims autonomously in about 10 minutes with Microsoft Foundry

German insurer DOMCURA built KIM, a modular AI agent platform on Microsoft Foundry and Azure using Azure Document Intelligence and Azure OpenAI, to automate claims documentation review and payout, settling qualified claims in about 10 minutes and reducing operational costs by 50%.

DOMCURA· GermanyMicrosoft Foundry · Azure Document Intelligence in Foundry Tools · Azure +1

Financial ServicesDocument IntelligenceAgentic AI

Banco Inter automates core banking update analysis with Azure AI

Banco Inter, a Brazilian fintech serving over 30 million account holders, used Microsoft Azure AI Services and Azure AI Infrastructure to automate the analysis of update packages for around 40 core banking modules, reducing update analysis and installation time by 70% (small releases cut from 25 to 5 hours, large releases from 87.5 to 25 hours) and increasing the volume of releases its 30-person IT analyst team could process per month by up to 395%.

Banco Inter· BrazilAzure AI Infrastructure · Azure AI Services · SQL Server +1

Financial ServicesGenerative AIDocument Intelligence

Nest Bank rolls out Microsoft 365 Copilot to Polish staff, cutting workshop material prep time 90%

Nest Bank, a Polish bank focused on micro-entrepreneurs, migrated its data to Azure and Azure Databricks, first built an internal Azure OpenAI-powered admin assistant, then rolled out Microsoft 365 Copilot company-wide as one of the first companies in Europe to do so. Copilot cut the time to create workshop materials from an hour to five minutes (a 90% reduction) and is used to draft meeting agendas, summarize discussions and organize follow-up tasks, while the bank doubled sales and grew daily mobile transactions from 60,000 to 80,000 with the same headcount over 12 months.

Nest Bank· PolandMicrosoft Copilot for Microsoft 365 · Azure · Azure Databricks +2

Financial ServicesPredictive Analytics

ABN AMRO's financial services digital transformation at a global scale with Databricks

ABN AMRO, the third-largest bank in the Netherlands, moved from a centralized on-premises data warehouse and siloed teams to the Azure Databricks Data + AI Platform, operationalizing it within a couple of months. The platform, using Delta Lake for reliable data pipelines and MLflow for deploying machine learning models, gave over 500 engineers, scientists and analysts shared access to data. ABN AMRO uses the platform for machine learning-based fraud detection to identify anomalous behavior such as money laundering, a marketing automation stack for faster, more relevant customer product recommendations, and a client dashboard giving support teams a near real-time view of customer assets and transactions. The bank delivered its use cases 10 times faster than with its previous infrastructure, with over 100 additional use cases planned.

ABN AMRO· NetherlandsDatabricks Data + AI Platform · Delta Lake · MLflow +2