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GitHub Copilot

13 use cases using this technology

13published use cases
6industries
12countries on record
Generative AI
top AI capability

Evidence mix: High 13 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry
Country

13 use cases

Financial ServicesConversational AIAgentic AINatural Language ProcessingRetrieval-Augmented Generation

Commerzbank's AI agent Ava autonomously resolves 75% of 30,000+ monthly customer conversations

Commerzbank AG, one of Germany's leading financial institutions, built Ava, an AI-powered conversational agent using Microsoft Foundry Agent Service, Azure OpenAI, Azure AI Content Safety, and Azure Cosmos DB. Ava uses natural language processing to interpret customer intent and manage complex, high-value requests such as credit card lifecycle management and balance inquiries, escalating to a human colleague when needed. Ava manages more than 30,000 customer conversations every month, resolving about 75% of requests autonomously and providing round-the-clock support, while Azure AI Content Safety filters sensitive data and detects potential fraud patterns to maintain regulatory compliance.

Commerzbank AG· GermanyAzure AI Foundry Agent Service · Azure OpenAI · Azure AI Content Safety +4
ManufacturingConversational AIGenerative AI

Sandvik Revolutionizes Manufacturing with Microsoft AI Solutions

Sandvik, a Swedish manufacturing technology company, built the Manufacturing Copilot using Azure OpenAI Service and Azure AI Search to give employees and customers natural-language access to decades of product documentation, help files, and audio/video recordings across its CAD/CAM software brands (including Cimatron, GibbsCAM, and SigmaNEST). Rather than building separate solutions per product, Sandvik created a shared service with product-specific Copilots, each trained on brand-specific proprietary knowledge and supporting 19 languages with domain-specific translation algorithms. The tool is used internally in sales, customer support, and training, and was first launched across three CAD/CAM brands with a rollout planned to reach 400,000 users. Sandvik reports an average productivity gain of 20-30% (up to 50% for entirely new problems) and roughly 50% less time to onboard new salespeople.

Sandvik· SwedenAzure OpenAI Service · Azure AI Search · GitHub Copilot
TelecommunicationsGenerative AILarge Language ModelsAgentic AI

KT Corporation and Microsoft launch five-year multibillion-dollar AI partnership in Korea

KT Corporation and Microsoft announced a five-year, multibillion-dollar strategic partnership to drive AI transformation for more than 650,000 businesses and 17 million consumers in Korea. The plan includes a Korea-customized GPT-4o via Azure OpenAI Service, a Korean sovereign cloud (Secure Public Cloud) built on Microsoft Cloud for Sovereignty, a new AX-specialized service company, an AI co-innovation center with Microsoft Research, and deployment of Microsoft 365 Copilot and GitHub Copilot to KT employees, with more than 19,000 employees to be trained in cloud and AI skills.

KT Corporation· South KoreaAzure OpenAI Service (GPT-4o) · Microsoft Phi · Microsoft Cloud for Sovereignty +5