SharePoint

9 use cases using this technology

9published use cases

7industries

8countries on record

Conversational AI

top AI capability

Evidence mix: High 9 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry

Country

9 use cases

Financial ServicesAgentic AIDocument IntelligenceConversational AI

Banco Popular Dominicano Multiplies Operational Risk Analysis 7X with AURA on Microsoft Power Platform

Banco Popular Dominicano built AURA, a multi-agent ecosystem on Microsoft Copilot Studio and Power Platform (Power Automate, Power BI, Teams, Excel, SQL, SharePoint) that automates real-time operational risk monitoring, replacing periodic manual sample-based reviews. The bank moved from roughly 40% to 100% operational risk coverage, multiplied analytical capacity sevenfold, cut manual operating load by 70%, reached 98% methodological accuracy, and now processes about 80,000 documents per week and 300+ cases per day.

Consumer GoodsConversational AIGenerative AI

Carlsberg builds AI knowledge base in two days with Microsoft Unified

Carlsberg Group built Global Brain, a large language model knowledge assistant on Azure OpenAI Service and Copilot Studio, developed in two days, that reduces time to query 4,000 operational supply chain standards by about 99% for over 10,000 supply chain workers, cutting 30-minute manual searches down to seconds.

Carlsberg Group· DenmarkAzure OpenAI in Foundry Models · Microsoft Copilot Studio · Microsoft Power Platform +2

TransportationConversational AIDocument IntelligenceComputer Vision

Prague Airport improves productivity by bringing AI into everyday work with Microsoft 365 Copilot

Prague Airport deployed Microsoft 365 Copilot, Azure AI Services and Copilot Studio to over 300 employees, using Azure AI Vision for document processing and Azure AI Services to classify restaurant customer feedback, with staff saving up to two hours a week.

Prague Airport· CzechiaMicrosoft 365 Copilot · Microsoft 365 E3 · Power BI +7

HealthcareGenerative AIConversational AIDocument Intelligence

Oxford University Hospitals innovate with Microsoft Copilot to deliver efficiencies and improve workforce well-being

Oxford University Hospitals NHS Foundation Trust rolled out Microsoft 365 Copilot to its 18,500 network users, with over a third of users saving one to two hours per week and one meeting-notes workflow cut from 90 minutes to 25 minutes, freeing admin time for frontline care.

Oxford University Hospitals NHS Foundation Trust· United KingdomMicrosoft 365 Copilot · Excel · Microsoft Forms +7

Government & Public SectorConversational AIAgentic AIComputer VisionGenerative AI

Manchester City Council harnesses Microsoft 365 Copilot with Copilot Studio to drive greater service for citizens

Manchester City Council deployed Microsoft 365 Copilot integrated with SharePoint for contact centre knowledge retrieval, cutting new-starter onboarding from one to two weeks down to a single day, and built an AI Foundry automation with partner ANS that classifies pothole severity from citizen-submitted photos.

Manchester City Council· United KingdomMicrosoft 365 Copilot · Microsoft Copilot Studio · Azure +2

Consumer GoodsDocument IntelligenceGenerative AI

Concentrix uses GPT-5 to automate invoice processing at 100,000 invoices per month

Concentrix, a global business services provider, built an intelligent document processing solution on Microsoft Power Platform and AI Hub using generative AI models based on GPT-5 multimodal LLM to interpret entire utility invoices (over 300 distinct layout patterns from 100+ providers) in a single step via prompts, replacing a trained-model approach that struggled to scale. The solution now processes 100,000 invoices per month (with plans to reach 800,000), improved extraction accuracy from 65-70% to as high as 99%, cut invoice-pattern development from months to no dev cycle at all, and reduced operational headcount for invoice processing from about 40 to 11 people.

Concentrix· United StatesMicrosoft Power Platform · AI Hub · Power Automate +6

Life SciencesGenerative AINatural Language ProcessingDocument Intelligence

KARL STORZ achieves 97% active usage of Microsoft 365 Copilot across a governed MedTech AI rollout

KARL STORZ, a German MedTech company headquartered in Tuttlingen that develops medical instruments and operating room solutions for a global workforce of nearly 10,000 employees, adopted Microsoft 365 Copilot to give employees generative AI productivity for meeting summaries, drafting, and information retrieval without moving regulated data outside its existing governed Microsoft 365 environment. Because Copilot respects existing data permission structures, it only surfaces documents users are already authorized to access, letting IT extend AI capabilities without reworking governance for its regulated, multi-region operations. Active usage reached 97% across approximately 2,000 licensed users, with 93% returning month over month; the company is now expanding the rollout to 5,000 licenses.

KARL STORZ· GermanyMicrosoft 365 Copilot · SharePoint · OneDrive +1

RetailGenerative AIConversational AI

REMA 1000 creates a blueprint for culture-led Microsoft 365 Copilot readiness

REMA 1000, a Norwegian discount grocery brand with nearly 700 franchise stores and part of Reitan Retail, built a culture-led governance foundation using Microsoft 365 E5 to unify Teams, SharePoint and OneDrive before rolling out Microsoft 365 Copilot. By 2025, all administrative employees had completed Microsoft Teams training and exceeded the company's 70% security knowledge benchmark. Employees now use Microsoft Copilot Chat to summarize discussions and retrieve information; one regional marketing manager described using Copilot to catch up on missed Teams channel activity after a sick day in about two minutes. The rollout reduced security risk and shadow IT by centralizing collaboration and AI usage within the Microsoft 365 tenant.

REMA 1000· NorwayMicrosoft 365 E5 · Microsoft Teams · SharePoint +5

Financial ServicesGenerative AIAgentic AILarge Language ModelsConversational AI

Banco Bradesco Streamlines Customer Service with Azure AI Foundry, Apps, and Databases

Banco Bradesco, co-developing with Microsoft and Avanade, built Bridge, a multi-agent, technology-agnostic generative AI platform based on Azure OpenAI in Foundry Models, with governance standardized through Azure Red Hat OpenShift and Azure API Management for deployment and scaling. Bridge powers BIA for Customers and BIA Corporate virtual assistants across phone, chat and WhatsApp for roughly 74 million customers. Results include an 83% resolution rate for digital customer service, 80% for employee queries, 89% request retention, a more than 30% reduction in technology costs, product launches up to 10x faster, an 8x productivity increase in managerial efficiency, and a 65% efficiency gain in audit planning. Azure Cosmos DB processes more than two million requests and two billion inference tokens daily. The bank runs 10 large language models and at least 20 use cases in production, including MentorIA, which automates analysis of more than 18,000 collections calls per day.

Banco Bradesco SA· BrazilAzure OpenAI in Foundry Models · Azure AI Foundry · Azure Cosmos DB +8