Microsoft Teams

15 use cases using this technology · by Microsoft

15published use cases

10industries

10countries on record

Generative AI

top AI capability

Evidence mix: High 15 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry

Country

15 use cases

RetailGenerative AIConversational AI

G-STAR builds Maia, a multilingual Azure OpenAI assistant in Microsoft Teams, to handle IT support requests

Dutch denim brand G-STAR built Maia with partner CloudNation on Azure OpenAI and Microsoft Foundry, within its own Azure tenant and integrated with Teams, SharePoint and its IT ticket system. Available 24/7 in six languages; the page gives projections (IT tickets reduced by up to 40%) and targets (200 to 500 active users, resolution accuracy 60% to 85%) rather than measured results.

G-STAR· NetherlandsAzure OpenAI · Microsoft Foundry · Microsoft Teams

ManufacturingConversational AI

Siemens Digital Industries Software builds an Azure AI Teams app that translates shop-floor speech into routed problem reports

Siemens Digital Industries Software built a Microsoft Teams app for its Teamcenter product lifecycle management software that uses Azure OpenAI Service and Azure AI Foundry prompt flow to let frontline shop-floor workers report problems using natural speech in any language. The app parses informal speech, creates a summarized problem report, and routes it within Teamcenter to the appropriate design, engineering or manufacturing expert in their own language. The app, relying on Azure AI network isolation for enterprise security, was piloted with a few Siemens DI customers ahead of a planned December 2023 release, with Siemens anticipating faster issue reporting and resolution.

Siemens Digital Industries Software· GermanyAzure OpenAI Service · Microsoft Azure AI Foundry · Microsoft Teams

Life SciencesGenerative AIRetrieval-Augmented GenerationConversational AI

Bayer's Model Store Copilot Plugin Saves Researchers Months by Surfacing Existing Predictive Models

Bayer's Crop Science division, working with Microsoft Teams engineering, built the Model Store, a Microsoft Copilot plugin using Teams extensibility and PowerApps to search Bayer's scientific knowledge repository with natural language, helping data scientists and laboratory researchers quickly locate existing studies and predictive models instead of digging through decades of unstructured slide decks and reports, preventing duplicate model development and saving a researcher two to three months of work.

Bayer· GermanyMicrosoft Copilot for Microsoft 365 · Microsoft Teams · Power Apps

Financial ServicesAgentic AIDocument IntelligenceConversational AI

Banco Popular Dominicano Multiplies Operational Risk Analysis 7X with AURA on Microsoft Power Platform

Banco Popular Dominicano built AURA, a multi-agent ecosystem on Microsoft Copilot Studio and Power Platform (Power Automate, Power BI, Teams, Excel, SQL, SharePoint) that automates real-time operational risk monitoring, replacing periodic manual sample-based reviews. The bank moved from roughly 40% to 100% operational risk coverage, multiplied analytical capacity sevenfold, cut manual operating load by 70%, reached 98% methodological accuracy, and now processes about 80,000 documents per week and 300+ cases per day.

ManufacturingConversational AIGenerative AI

Iveco Group deploys internal generative AI chatbot Chat IVG on Azure OpenAI

Iveco Group, an Italy-headquartered commercial vehicle manufacturer, became the first automotive manufacturer headquartered in Italy to adopt Azure OpenAI Service in production, building an internal chatbot called Chat IVG, available in Microsoft Teams, that answers questions and extracts information from company data and documents. Usage grew from 5 to hundreds of employees by word of mouth, and employees rated it 4.7 out of 5 on Net Promoter Score.

Iveco Group· ItalyAzure OpenAI Service · Microsoft Teams

TransportationConversational AIDocument IntelligenceComputer Vision

Prague Airport improves productivity by bringing AI into everyday work with Microsoft 365 Copilot

Prague Airport deployed Microsoft 365 Copilot, Azure AI Services and Copilot Studio to over 300 employees, using Azure AI Vision for document processing and Azure AI Services to classify restaurant customer feedback, with staff saving up to two hours a week.

Prague Airport· CzechiaMicrosoft 365 Copilot · Microsoft 365 E3 · Power BI +7

HealthcareGenerative AIConversational AIDocument Intelligence

Oxford University Hospitals innovate with Microsoft Copilot to deliver efficiencies and improve workforce well-being

Oxford University Hospitals NHS Foundation Trust rolled out Microsoft 365 Copilot to its 18,500 network users, with over a third of users saving one to two hours per week and one meeting-notes workflow cut from 90 minutes to 25 minutes, freeing admin time for frontline care.

Oxford University Hospitals NHS Foundation Trust· United KingdomMicrosoft 365 Copilot · Excel · Microsoft Forms +7

TelecommunicationsGenerative AIConversational AI

KPN amplifies marketing and sales productivity with Microsoft 365 Copilot for Sales

Dutch telecom provider KPN implemented Microsoft 365 Copilot for Sales integrated with Salesforce CRM to automate lead qualification, deal intelligence, and proposal drafting, with a survey of 78 salespeople finding it saves each person nearly two hours a week and 69% of account managers reporting improved offer quality.

KPN· NetherlandsMicrosoft 365 Copilot for Sales · Dynamics 365 Sales · Dynamics 365 Customer Service +4

Consumer GoodsDocument IntelligenceGenerative AI

Concentrix uses GPT-5 to automate invoice processing at 100,000 invoices per month

Concentrix, a global business services provider, built an intelligent document processing solution on Microsoft Power Platform and AI Hub using generative AI models based on GPT-5 multimodal LLM to interpret entire utility invoices (over 300 distinct layout patterns from 100+ providers) in a single step via prompts, replacing a trained-model approach that struggled to scale. The solution now processes 100,000 invoices per month (with plans to reach 800,000), improved extraction accuracy from 65-70% to as high as 99%, cut invoice-pattern development from months to no dev cycle at all, and reduced operational headcount for invoice processing from about 40 to 11 people.

Concentrix· United StatesMicrosoft Power Platform · AI Hub · Power Automate +6

Technology & SoftwareGenerative AIDocument IntelligenceCode Generation

CRESCO deploys Microsoft 365 Copilot and Azure OpenAI company-wide, saving staff about 10 hours a month

CRESCO, a Japanese systems integrator, trialed Microsoft 365 Copilot with 30 licenses starting April 2024, found it saved the average user approximately ten hours of work per month and cut post-interview data entry for executives from 30 minutes to 5 minutes, then expanded to 1,000 licenses company-wide by January 2025, reaching over 90% usage within six months. CRESCO also uses Azure OpenAI and GitHub Copilot in its core software development processes through its Generative AI Business Transformation Lab.

CRESCO LTD.· JapanMicrosoft 365 Copilot · Azure OpenAI · GitHub Copilot +1

Financial ServicesGenerative AIConversational AINatural Language ProcessingDocument Intelligence

Banco Ciudad builds 10 AI agents in six months with Microsoft 365 Copilot and Copilot Studio

Banco de la Ciudad de Buenos Aires (Banco Ciudad) established an AI Center of Excellence and deployed Microsoft 365 Copilot, Copilot Studio and Azure AI Services to automate tasks and build AI agents. Starting from a pilot of 1,000 Copilot licenses, the bank built over 10 AI agents in Copilot Studio within six months to automate tasks like PDF text extraction and employee training. The bank freed up 2,400 hours annually, saved USD14,500 per month via call-center sentiment analysis on 70,000+ monthly interactions, and projects a total AI impact of USD75,000 per month, with a 90% internal approval rating for deployed AI agents, achieved without headcount reduction.

Banco de la Ciudad de Buenos Aires· ArgentinaMicrosoft 365 Copilot · Microsoft Copilot Studio · Azure AI Foundry +4

RetailGenerative AIConversational AI

REMA 1000 creates a blueprint for culture-led Microsoft 365 Copilot readiness

REMA 1000, a Norwegian discount grocery brand with nearly 700 franchise stores and part of Reitan Retail, built a culture-led governance foundation using Microsoft 365 E5 to unify Teams, SharePoint and OneDrive before rolling out Microsoft 365 Copilot. By 2025, all administrative employees had completed Microsoft Teams training and exceeded the company's 70% security knowledge benchmark. Employees now use Microsoft Copilot Chat to summarize discussions and retrieve information; one regional marketing manager described using Copilot to catch up on missed Teams channel activity after a sick day in about two minutes. The rollout reduced security risk and shadow IT by centralizing collaboration and AI usage within the Microsoft 365 tenant.

REMA 1000· NorwayMicrosoft 365 E5 · Microsoft Teams · SharePoint +5

Financial ServicesGenerative AI

Investec bankers save 200 hours a year with Microsoft Copilot for Sales

Investec, an international bank and wealth manager, was the first Microsoft customer to go live in production with Microsoft Copilot for Sales, rolling it out to 900 bankers in the UK. Copilot generates client history summaries and AI-powered email drafts inside Outlook and Teams, saving roughly 200 hours a year across the bank and shaving about 10 seconds off each post-call CRM update. Investec is extending the rollout to 700 bankers in South Africa.

Investec· United KingdomMicrosoft Copilot for Sales · Dynamics 365 Sales · Dynamics 365 Customer Service +2

EducationRecommendation & PersonalizationGenerative AI

Miami Dade College boosts student pass rates by 15% with Microsoft 365 Copilot

Miami Dade College deployed Microsoft 365 Copilot among its President's Cabinet and senior leaders, and used Microsoft Copilot Studio to build AI-powered assistants supporting personalized learning, coding exercises, essay structures and math problems around the clock. In the first semester of implementation in STEM and advanced analytics courses, the college saw a 15% increase in student pass rates and a 12% decrease in dropout rates. A survey found 77% of users completed tasks faster, 76% saw improved work quality, and 81% reported increased productivity; if just 15% of MDC's more than 6,000 employees saved 12 minutes a day, that would total nearly 50,000 hours a year. Encouraged by these results, MDC expanded its Copilot deployment by 400 licenses, prioritizing student-facing employees.

Miami Dade College· United StatesMicrosoft 365 Copilot · Microsoft Copilot Studio · Microsoft Teams +1

RetailAgentic AIGenerative AICode Generation

Levi Strauss & Co. builds a Super Agent with Microsoft Foundry

Levi Strauss & Co. uses Microsoft Foundry and GitHub Copilot to build purpose-driven AI agents that connect to enterprise systems such as SAP, HR platforms and retail systems, orchestrated through a planned unified 'Super Agent' experience inside Microsoft Teams. The company first rolled out Microsoft 365 Copilot enterprise-wide, then used Foundry as an orchestration layer with Azure Functions for backend execution, aiming to let employees get answers and complete tasks like checking inventory or initiating HR requests through a single natural-language interface.

Levi Strauss & Co.· United StatesMicrosoft Foundry · GitHub Copilot · Azure Functions +3