Microsoft Teams
5 use cases using this technology
Banco Ciudad builds 10 AI agents in six months with Microsoft 365 Copilot and Copilot Studio
Banco de la Ciudad de Buenos Aires
Banco de la Ciudad de Buenos Aires (Banco Ciudad) established an AI Center of Excellence and deployed Microsoft 365 Copilot, Copilot Studio and Azure AI Services to automate tasks and build AI agents. Starting from a pilot of 1,000 Copilot licenses, the bank built over 10 AI agents in Copilot Studio within six months to automate tasks like PDF text extraction and employee training. The bank freed up 2,400 hours annually, saved USD14,500 per month via call-center sentiment analysis on 70,000+ monthly interactions, and projects a total AI impact of USD75,000 per month, with a 90% internal approval rating for deployed AI agents, achieved without headcount reduction.
REMA 1000 creates a blueprint for culture-led Microsoft 365 Copilot readiness
REMA 1000
REMA 1000, a Norwegian discount grocery brand with nearly 700 franchise stores and part of Reitan Retail, built a culture-led governance foundation using Microsoft 365 E5 to unify Teams, SharePoint and OneDrive before rolling out Microsoft 365 Copilot. By 2025, all administrative employees had completed Microsoft Teams training and exceeded the company's 70% security knowledge benchmark. Employees now use Microsoft Copilot Chat to summarize discussions and retrieve information; one regional marketing manager described using Copilot to catch up on missed Teams channel activity after a sick day in about two minutes. The rollout reduced security risk and shadow IT by centralizing collaboration and AI usage within the Microsoft 365 tenant.
Investec bankers save 200 hours a year with Microsoft Copilot for Sales
Investec
Investec, an international bank and wealth manager, was the first Microsoft customer to go live in production with Microsoft Copilot for Sales, rolling it out to 900 bankers in the UK. Copilot generates client history summaries and AI-powered email drafts inside Outlook and Teams, saving roughly 200 hours a year across the bank and shaving about 10 seconds off each post-call CRM update. Investec is extending the rollout to 700 bankers in South Africa.
Miami Dade College boosts student pass rates by 15% with Microsoft 365 Copilot
Miami Dade College
Miami Dade College deployed Microsoft 365 Copilot among its President's Cabinet and senior leaders, and used Microsoft Copilot Studio to build AI-powered assistants supporting personalized learning, coding exercises, essay structures and math problems around the clock. In the first semester of implementation in STEM and advanced analytics courses, the college saw a 15% increase in student pass rates and a 12% decrease in dropout rates. A survey found 77% of users completed tasks faster, 76% saw improved work quality, and 81% reported increased productivity; if just 15% of MDC's more than 6,000 employees saved 12 minutes a day, that would total nearly 50,000 hours a year. Encouraged by these results, MDC expanded its Copilot deployment by 400 licenses, prioritizing student-facing employees.
Levi Strauss & Co. builds a Super Agent with Microsoft Foundry
Levi Strauss & Co.
Levi Strauss & Co. uses Microsoft Foundry and GitHub Copilot to build purpose-driven AI agents that connect to enterprise systems such as SAP, HR platforms and retail systems, orchestrated through a planned unified 'Super Agent' experience inside Microsoft Teams. The company first rolled out Microsoft 365 Copilot enterprise-wide, then used Foundry as an orchestration layer with Azure Functions for backend execution, aiming to let employees get answers and complete tasks like checking inventory or initiating HR requests through a single natural-language interface.