DWP trials Microsoft 365 Copilot with more than 3,500 staff and publishes an evaluation
From October 2024 the UK Department for Work and Pensions gave more than 3,500 staff access to the licensed version of Microsoft 365 Copilot. The published evaluation, covering a trial conducted between January and March 2025, examined time saved per day, job satisfaction and work quality.
Overview
From October 2024 the UK Department for Work and Pensions gave more than 3,500 staff access to the licensed version of Microsoft 365 Copilot. The published evaluation, covering a trial conducted between January and March 2025, examined time saved per day, job satisfaction and work quality.
This entry has 11 published fields tied to exact passages in an immutable source capture.
Inspect the highlighted sourceThe challenge
DWP wanted clear evidence on the organisational drivers, expected benefits and practical considerations of adopting Microsoft 365 Copilot, so that future decisions on investment, training and policy surrounding AI adoption are evidence-based.
The solution
In October 2024 DWP began a trial of the licensed version of Microsoft Copilot, an AI tool built into Microsoft 365, giving more than 3,500 staff access. An evaluation, conducted between January and March 2025, focused on three measures: time saved each day, job satisfaction and quality of work.
Reported business value
The evaluation was designed to measure how much time Copilot helps staff save each day, whether it improves job satisfaction and whether it supports better quality work. The publication page states no result figures.
Sources
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This record was researched and written with AI assistance, and its claims were checked against the sources above. (EU AI Act art. 50 transparency notice.)
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