Prodware Group rolls out Microsoft 365 Copilot to more than 1,000 professionals and reaches 90% active usage in three months

Overview

European technology consultancy Prodware Group bought 1,000 Microsoft 365 Copilot licences in December 2024 under a Customer Zero approach, with a governance model, process map and role-specific training. The Microsoft Press item republished on its blog reports 90% active usage within three months and, per internal project data, up to 10 hours per month less time on repetitive tasks for employees who integrated the tool.

The solution

Under its Customer Zero approach, Prodware adopted Microsoft 365 Copilot internally first, in order to later transfer that experience to its customers. The rollout was built around a governance model designed to ensure responsible and effective use of the tool, supported by a process map that identified improvement opportunities across departments, and a training plan combining company-wide sessions with role-specific training for each functional area.

Reported business value

Prodware reports 90% active usage of Microsoft 365 Copilot within three months of the rollout. According to internal project data, employees who integrated the tool into their workflows reduced time spent on repetitive tasks by up to 10 hours per month, increased document creation by 10%, and managed 11% more emails thanks to automatic summaries. The company says the experience has already let it address the rollout of other Microsoft AI solutions internally.