Oxford University Hospitals innovate with Microsoft Copilot to deliver efficiencies and improve workforce well-being
Oxford University Hospitals NHS Foundation Trust rolled out Microsoft 365 Copilot to its 18,500 network users, with over a third of users saving one to two hours per week and one meeting-notes workflow cut from 90 minutes to 25 minutes, freeing admin time for frontline care.
Overview
Oxford University Hospitals NHS Foundation Trust rolled out Microsoft 365 Copilot to its 18,500 network users, with over a third of users saving one to two hours per week and one meeting-notes workflow cut from 90 minutes to 25 minutes, freeing admin time for frontline care.
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Inspect the highlighted sourceThe challenge
OUH wanted to let its 18,500+ network users experiment with generative AI safely and compliantly, without staff turning to public tools that risked leaking Trust data, and needed to justify cost and value before wider NHS rollout.
The solution
OUH rolled out Microsoft 365 Copilot starting January 1, 2024 to just over 4% of users, ran drop-in sessions and built a centre of excellence with Microsoft so staff could share prompts and use cases (meeting summarisation, document drafting, intelligent search, Excel VBA generation, Power Apps scoping), and is now developing personas and governance processes before expanding further, including into clinical-adjacent uses like patient-leaflet redrafting.
Reported business value
Most users save at least an hour a week, over a third save one to two hours a week in Teams, and nearly 10% save three to four hours a week; one recurring meeting's notes dropped from 90 minutes to 25 minutes, formatting tasks fell from 15-20 minutes to seconds, and one manager reports saving about an hour a day, freeing time for frontline-supporting work.
Sources
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This record was researched and written with AI assistance, and its claims were checked against the sources above. (EU AI Act art. 50 transparency notice.)
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