City of Helsinki pilots Microsoft 365 Copilot with 1000 employees
City of Helsinki· FinlandMicrosoft 365 Copilot
The City of Helsinki ran a 2024 pilot of Microsoft 365 Copilot with 1000 employees in teams that did not handle sensitive data, with training, usage monitoring and employee surveys. The Interoperable Europe case reports that 48% of participants felt Copilot did not meet their high expectations, and notes Finnish language support as an early barrier.
Overview
The City of Helsinki ran a 2024 pilot of Microsoft 365 Copilot with 1000 employees in teams that did not handle sensitive data, with training, usage monitoring and employee surveys. The Interoperable Europe case reports that 48% of participants felt Copilot did not meet their high expectations, and notes Finnish language support as an early barrier.
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Inspect the highlighted sourceThe challenge
The City of Helsinki runs over 800 services and at least 600 different data systems and apps, and employees had started experimenting spontaneously with generative AI tools like ChatGPT, so the city wanted a more structured and secure way to use generative AI in existing workflows.
The solution
The city piloted Microsoft 365 Copilot in 2024 with 1000 employees in entire teams, in four groups, excluding areas that handle sensitive data. Copilot offers functions such as generating meeting notes, summarising lengthy documents and drafting emails.
Reported business value
The pilot was reported as feasible to run while maintaining data security. Survey feedback was mixed: 48% of participants felt Copilot did not meet their high expectations, while Lehtinen said 25% of the people in Group #3 felt better in their work. Copilot helped employees with limited Finnish proficiency understand and translate documents. Productivity and time savings are described as expected benefits in the long term, not measured results.
Sources
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This record was researched and written with AI assistance, and its claims were checked against the sources above. (EU AI Act art. 50 transparency notice.)
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