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15 use cases using this technology · by Microsoft

15published use cases
8industries
11countries on record
Conversational AI
top AI capability

Evidence mix: High 15 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry
Country

15 use cases

Professional ServicesAgentic AIGenerative AI

KPMG deploys tens of thousands of employee-built AI agents on Microsoft's AI stack

Professional services firm KPMG integrated Microsoft 365 Copilot into daily tools for 280,000 professionals and used Copilot Studio and Azure AI Foundry to let employees build their own AI agents and micro-use cases, deploying tens of thousands of them. One onboarding agent that helps new hires find templates and historical context reduced follow-up calls by 20%, and an enterprise-grade ESG agent that automates policy lifecycle management contributed to an 18-month reduction in compliance timelines. Department-level agents include KPMG Clara for audit risk detection and a Digital Gateway for real-time tax regulatory analysis.

KPMG· United StatesMicrosoft 365 Copilot · Microsoft Copilot Studio · Azure AI Foundry +3
ManufacturingGenerative AIConversational AI

Legrand's Gaia and Elia AI tools cut product data generation time by 60%

Legrand, a French electrical and digital building infrastructure manufacturer with 300,000+ products across 90 countries, co-developed two generative AI tools with Artefact using Azure OpenAI Service, Azure AI Search and Azure Data Lake Storage: Gaia, which generates and localizes product descriptions, and Elia, an AI chatbot that gives sales and customer service teams fast, accurate product information. Gaia cut product data generation time by 60% (with 82% of marketing managers preferring its output in A/B testing), and Elia saves an estimated 20 minutes per sales rep or customer advisor per day.

Legrand· FranceAzure OpenAI Service · Azure AI Search · Azure Data Lake Storage +1
Technology & SoftwareConversational AI

Parloa's voice-first AI agents transform contact centers at scale

Parloa, a Berlin-based AI company founded in 2018, built an enterprise-grade AI Agent Management Platform (AMP) on Microsoft Azure (AKS, Cosmos DB, Azure AI Search and Azure OpenAI Service with GPT-4o) that automates voice-first customer interactions across phone, chat and messaging in multiple languages for sectors including insurance, e-commerce, utilities and travel. A leading teleshopping company using the platform handles 3 million calls a day, with AI-driven shopping recommendations increasing shopping cart value by 10%, while call center agents are being upskilled into AI managers overseeing the automated interactions.

Parloa· GermanyAzure OpenAI Service · Azure Kubernetes Service (AKS) · Azure Cosmos DB +1
Financial ServicesConversational AIAgentic AINatural Language ProcessingRetrieval-Augmented Generation

Commerzbank's AI agent Ava autonomously resolves 75% of 30,000+ monthly customer conversations

Commerzbank AG, one of Germany's leading financial institutions, built Ava, an AI-powered conversational agent using Microsoft Foundry Agent Service, Azure OpenAI, Azure AI Content Safety, and Azure Cosmos DB. Ava uses natural language processing to interpret customer intent and manage complex, high-value requests such as credit card lifecycle management and balance inquiries, escalating to a human colleague when needed. Ava manages more than 30,000 customer conversations every month, resolving about 75% of requests autonomously and providing round-the-clock support, while Azure AI Content Safety filters sensitive data and detects potential fraud patterns to maintain regulatory compliance.

Commerzbank AG· GermanyAzure AI Foundry Agent Service · Azure OpenAI · Azure AI Content Safety +4
ManufacturingConversational AIGenerative AI

Sandvik Revolutionizes Manufacturing with Microsoft AI Solutions

Sandvik, a Swedish manufacturing technology company, built the Manufacturing Copilot using Azure OpenAI Service and Azure AI Search to give employees and customers natural-language access to decades of product documentation, help files, and audio/video recordings across its CAD/CAM software brands (including Cimatron, GibbsCAM, and SigmaNEST). Rather than building separate solutions per product, Sandvik created a shared service with product-specific Copilots, each trained on brand-specific proprietary knowledge and supporting 19 languages with domain-specific translation algorithms. The tool is used internally in sales, customer support, and training, and was first launched across three CAD/CAM brands with a rollout planned to reach 400,000 users. Sandvik reports an average productivity gain of 20-30% (up to 50% for entirely new problems) and roughly 50% less time to onboard new salespeople.

Sandvik· SwedenAzure OpenAI Service · Azure AI Search · GitHub Copilot
Financial ServicesGenerative AIConversational AIDocument Intelligence

Raiffeisen Bank International Launches Its Own ChatGPT Using Azure OpenAI Service

Raiffeisen Bank International (RBI), a cooperative bank headquartered in Vienna, Austria serving 16.5 million customers in 11 markets, built 'RBI ChatGPT' using Azure OpenAI Service and Azure AI Search within Azure AI Foundry, with Azure AI Content Safety for content moderation. The tool automates repetitive tasks like documenting intelligence and summarizing legal, regulatory and banking documents, and supports line leveling in reconciliation reporting, extracting and summarizing public news articles and financial reports, drafting emails, and answering regulatory questions. RBI ChatGPT was first deployed to 2,000 users and now has an active user base of over 20,000. A feature called 'yellowGPTs' lets employees contribute their own solutions and dedicated knowledge bases built on the platform. RBI is also experimenting with tying the o1 model on Azure OpenAI Service into its application framework.

Raiffeisen Bank International· AustriaAzure OpenAI Service · Azure AI Search · Azure AI Foundry +1
InsuranceGenerative AIRetrieval-Augmented GenerationConversational AIAgentic AI

Unipol accelerates insurance operations with Generative AI built by Reply

Italian insurer Unipol Group, serving customers through more than 2,000 agencies, worked with Reply (Cluster Reply and Sprint Reply) to build a governed Generative AI platform: a Foundation Layer/Unipol GenAI Stack using Azure AI Search and a Vector DB indexing over 60,000 documents; a Virtual Information Assistant chatbot with RAG over 50,000+ documents that reduces back-office ticket load and delivers responses in seconds; a network of AI agents built with Azure OpenAI, LangChain/LangGraph and UiPath that convert manual tasks into conversational interactions with real-time data validation; and an AI Guardrail governance layer (built on the LoopMind asset) providing LLM-as-a-judge monitoring, human-in-the-loop validation and AI Act compliance. Reply reports accelerated time-to-value, with new applications released in 1-3 months.

Unipol Group· ItalyAzure AI Search · Azure OpenAI · LangChain +3