Microsoft Azure

22 use cases using this technology · by Microsoft

22published use cases

10industries

10countries on record

Agentic AI

top AI capability

Evidence mix: High 22 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry

Country

22 use cases

HealthcareGenerative AIConversational AI

Pierre Fabre's PLA.I.GROUND Generative AI Platform Reaches 50% Daily Employee Adoption

French pharmaceutical and cosmetics group Pierre Fabre launched PLA.I.GROUND in 2023, an internal, secure, multi-model generative AI assistant built on Microsoft Azure and Azure OpenAI Service and available to all employees worldwide. More than 50% of office-based employees use it daily to summarize documents, generate content and accelerate code development. Pierre Fabre has also rolled out PLA.I.Expert and developed a proprietary framework for chatbots and conversational agents, and Oncoguide, an emblematic use case with an AI conversational agent, is used by 3,400 retail pharmacists in France.

Pierre Fabre· FranceMicrosoft Azure · Azure OpenAI Service

ManufacturingPredictive Analytics

Toyota Industries Cuts Paint Defects 25% with an Azure Industrial AI Data Foundation

Toyota Industries worked with Microsoft and partner Sight Machine to build a unified, AI-ready industrial data foundation on Azure, structuring factory data from Azure IoT Hub for near real-time analysis at its Nagakusa Plant bumper paint process. AI and machine learning were used to analyze nearly 400 variables before narrowing to the signals most correlated with defects. The pilot showed a 25% drop in defects, and the deployed foundation cut analysis cycles from 5 days to under 4 hours.

Toyota Industries· JapanMicrosoft Azure · Azure IoT Hub · Sight Machine

Technology & SoftwareAgentic AIGenerative AIDocument Intelligence

Inriver Cuts Product Content Time-to-Market 30% with Agentic AI on Azure

Swedish product-information-management software company Inriver reimagined its PIM platform with AI at its core, using Microsoft Foundry, Azure OpenAI Service and Azure Document Intelligence to build a set of agentic capabilities called Inspire, including Translate and Generate agents. The company reports that its agentic AI capabilities deliver up to 50% faster product content workflows, 30% faster time-to-market and 21% fewer compliance issues.

Inriver· SwedenMicrosoft Azure · Microsoft Foundry · Azure OpenAI Service +2

ManufacturingGenerative AIAgentic AI

ABB's Genix Copilot Cuts Troubleshooting Time 60-80% Using Azure OpenAI Service

Switzerland-based ABB built Genix Copilot, an AI assistant on its Genix Industrial AI Platform using Microsoft Azure and Azure OpenAI Service, that turns live operational data from scanned QR codes on plant equipment into instant diagnostic guidance for engineers. The platform delivers 15-18% energy optimization in critical processes such as cement production and cuts troubleshooting time for shop-floor engineers by 60-80 percent.

ABB· SwitzerlandMicrosoft Azure · Azure OpenAI Service

Financial ServicesDocument IntelligenceAgentic AICode Generation

Íslandsbanki cuts legal document review time 5-10x with a Microsoft Copilot Studio AI agent

Íslandsbanki, an Icelandic bank subject to full EU/EEA financial regulation, deployed Microsoft 365 Copilot, GitHub Copilot, Copilot Studio and Microsoft Foundry to embed AI across the organization while meeting strict compliance requirements. Its legal services team built a Copilot Studio agent that generates an initial draft and supports review of legal documents, cutting document-handling and processing time by an estimated five to ten times, while active AI usage reached 95% of employees monthly and 86% weekly.

Íslandsbanki· IcelandMicrosoft 365 Copilot · GitHub Copilot · Microsoft Azure +2

InsuranceAgentic AIDocument Intelligence

ARC Europe cuts claims processing time 83% with a GPT-based AI agent on Azure

ARC Europe, a European roadside assistance and insurance provider, worked with Netguru to build a proof-of-concept AI agent on Microsoft Azure that automates insurance claims analysis. The GPT-based agent compares incoming claims against case history and attachments, summarizes the ticket, and gives a human operator an initial recommendation before final sign-off. Built in about six weeks, the prototype cut claims assessment time from 30 minutes to 5 minutes, an 83% reduction, while maintaining built-in compliance checks.

ARC EuropeGPT · Microsoft Azure

ManufacturingAgentic AIPredictive Analytics

ABB Leads Shift to Autonomous Operations with Genix Industrial AI Platform on Azure

ABB built its Genix Industrial IoT and AI Suite on Microsoft Azure and Azure AI Foundry Agent Service, using a multi-agent architecture so AI agents can autonomously execute workflows across assets, operations, supply chain, energy, and emissions management. Genix Copilot lets shop-floor engineers scan a QR code on an analyzer to have AI agents pull real-time data and maintenance logs and suggest a fix, cutting troubleshooting time by 60-80%. Across ABB's customer base, Genix has improved reliability of critical assets by up to 20% and reduced unplanned downtime by up to 60%. Customer Birla Opus Paints used Genix to raise its "Right First Time" production rate from 40-45% to over 80% in its first year and cut root-cause analysis time from a week to an hour.

ABB· SwitzerlandMicrosoft Azure · Azure AI Foundry Agent Service · ABB Genix Industrial IoT and AI Suite

EducationPredictive AnalyticsMachine Learning

Flinders University builds a centralized analytics portal on Databricks for near real-time student insights

Flinders University used the Databricks Data + AI Platform on Microsoft Azure, with Delta Lake and MLflow, to build the Flinders Intelligence Portal (FLIP), a centralized self-service analytics portal replacing week-long manual data requests with near real-time reporting on student enrollment, well-being and performance.

Flinders UniversityDatabricks Data + AI Platform · Delta Lake · Power BI +4

Financial ServicesConversational AIPredictive AnalyticsGenerative AI

Discovery Bank's Azure OpenAI assistant for agents delivers 500% ROI

Discovery Bank, a fully digital South African bank serving clients with transactional, lending, savings, investment, and forex products, built an AI-powered data infrastructure on Microsoft Azure and Azure Databricks. Using Azure OpenAI Service, the bank created an AI assistant for its roughly 200 customer service agents, who handle about 3,000 calls a day; the assistant surfaces personalized client and product information through a simple chat interface, helping agents proactively suggest tailored actions and reducing agent training time. Azure Databricks also powers predictive models that identify the most effective channels, messages, and timing for customer engagement. Combining the Databricks platform and the Azure OpenAI-powered assistant, Discovery Bank measured a 500% return on investment via its shared-value metric, alongside improvements in customer satisfaction, retention, and engagement.

Discovery Bank· South AfricaMicrosoft Azure · Azure Databricks · Azure OpenAI Service

Technology & SoftwareDocument IntelligenceAgentic AINatural Language Processing

DTI Group's agentic AI platform COGNAiO cuts loan document processing time 80%

DTI Group, a Switzerland-based document automation company, built COGNAiO, an agentic AI platform on Microsoft Azure and Microsoft Foundry (including Azure Document Intelligence, Azure Kubernetes Service, and Azure Database for PostgreSQL) that interprets, validates, and acts on information in documents, emails, images, and data feeds by meaning and context rather than templates. Users describe processes in natural language to deploy agents without code. One retail bank customer processing over 50,000 loan agreements annually reduced processing time per case by 80% using COGNAiO. In a high-volume banking deployment, the platform processed pages in an average of 2.5 seconds against a required service-level threshold of 6 to 9 seconds, with document understanding and validation accuracy approaching 99%.

DTI Group· SwitzerlandMicrosoft Azure · Microsoft Foundry · Azure Document Intelligence +2

Financial ServicesGenerative AIMachine Learning

Transforming the Banking Experience with AI

IndusInd Bank migrated to the Databricks Data + AI Platform to build a unified enterprise data platform integrating 1.5 petabytes of data across 44 business areas. Data insight delivery accelerated from 30 hours to 45 minutes or less, the platform supports over 1,200 reports and dashboards, and the enterprise-wide migration was completed in 15 months versus an originally scoped 2.5 years.

IndusInd BankDatabricks · Delta Lake · MLflow +8

HealthcareMachine Learning

Providence Accelerates Real-Time Care

Providence is redefining hospital operations by using Databricks and Microsoft Azure to turn streaming data from Epic into real-time insights. By harnessing data science and AI across every aspect of care, Providence can optimize patient intake, monitor capacity, and support urgent decisions.

ProvidenceDatabricks · Microsoft Azure · Epic

Technology & SoftwareConversational AI

GoJob enhances recruitment capabilities with Mistral

Gojob, a French HR-tech platform specializing in temporary worker staffing that processes over 2 million applications and completes approximately 60,000 recruitments annually across Europe and North America, integrated Mistral Large into its recruitment platform on Azure. The GenAI recruiting assistant conducts real-time conversations with candidates to automate pre-qualification and initial candidate screening.

GoJob· FranceMistral Large · Microsoft Azure

Financial ServicesGenerative AI

Independer cuts feature delivery 50% with Lakebase

Independer, the largest independent comparison platform in the Netherlands, used Databricks Lakebase to eliminate the export bottleneck between its Customer 360 data platform (built on Databricks and Unity Catalog) and the production APIs serving its website, customer service tools, and internal analytics. Because customer data had been fragmented across legacy on-premises systems, engineers previously had to write export scripts and load a separate SQL Server instance before building new features. By synchronizing gold tables directly with consuming services via Lakebase (built on PostgreSQL), Independer cut development work for new Customer 360 features by 50% and is now building GenAI agent proof-of-concepts that store state in Lakebase.

Independer· NetherlandsLakebase · Unity Catalog · Databricks Data + AI Platform +1

Financial ServicesFraud & Anomaly Detection

Smarter and faster decision-making with all data in one platform

Swedbank, the largest bank in Sweden and third-largest in the Nordic countries with more than 7 million customers, migrated its analytics capabilities and application services to a Databricks-driven platform on Microsoft Azure and implemented Immuta as its unified access control plane. Using a risk-based, twofold sourcing approach that kept on-premises scenarios running in parallel during migration, Swedbank centralized markets and share trading, customer analysis, and cybersecurity data on one internal platform, making AI and machine learning available in one click and enabling shorter development cycles and faster fraud/suspicious-behavior detection.

Swedbank· SwedenDatabricks · Microsoft Azure · Immuta

Consumer GoodsAgentic AIDigital Twins & Simulation

So nutzt Krones digitale Zwillinge und KI in der Produktion

Krones, working with technology-ecosystem partners Ansys (part of Synopsys), Cadfem, Microsoft Azure, Nvidia (Omniverse/OpenUSD) and SoftServe, developed 'Agentic Digital Twins' that combine physically exact real-time simulation with AI agents capable of judgment and decision-making for beverage production lines. Simulation runs that previously took three to four hours now complete in under five minutes; the AI agents test scenarios and settings, optimize workflows, and transfer the best solutions to real equipment. The digital twin was used in developing Krones' new 'Ingeniq' line concept, presented at Drinktec 2025. Compute-intensive simulations run on Microsoft Azure using Nvidia's accelerated computing platform.

Krones AGNVIDIA Omniverse · OpenUSD · Microsoft Azure +1

Technology & SoftwareIntelligent Automation

CoreLogic cuts platform costs by 5X

CoreLogic cut platform costs by 5X after migrating its on-premises RPA platform to Microsoft Power Automate, as part of a Cognizant client engagement.

CoreLogic· AustraliaMicrosoft Power Automate · Microsoft Power BI · Microsoft Azure +1

PharmaceuticalsGenerative AIAgentic AICode Generation

Novo Nordisk accelerates clinical insight with custom agents on Azure

Novo Nordisk wanted to accelerate pharmaceutical R&D decision-making by helping researchers explore and validate clinical hypotheses faster using AI-assisted quantitative analysis. Working with Microsoft's AI Acceleration Studio (Forward Deployed Engineering team), Novo Nordisk built a governed reasoning agent on Azure, drawing on its FounData initiative which harmonized more than 200,000 patient-years of clinical trial data aligned to CDISC, SDTM, and ADaM industry standards. The agent lets researchers ask complex scientific questions in natural language and generate and execute code against proprietary clinical datasets, with human-in-the-loop validation by biostatisticians before outputs influence decisions. Before production rollout, the teams ran thousands of automated tests and layered evaluation systems. The solution is reducing time to insight from weeks to minutes and increasing the number of scientific questions teams can evaluate from roughly 5-10 strong ideas per quarter to 50+.

Novo Nordisk A/S· DenmarkMicrosoft Azure · Microsoft AI Acceleration Studio

Financial ServicesLarge Language ModelsRetrieval-Augmented Generation

Illimity modernizes commercial banking with Databricks and adopts LLMs for customer-centric chatbots

Illimity, an Italian digital bank, built its data architecture entirely around the Databricks Data + AI Platform to process data in real time, extract actionable insights and securely share it with partners. Databricks has supported Illimity's adoption of LLMs, using vector embedding and vector databases, to inform its knowledge base and power intelligent customer-centric chatbots. Illimity is also exploring Databricks Clean Rooms to monetize its architecture using deterministic or machine learning models without compromising confidentiality.

Illimity Bank· ItalyDatabricks SQL · Unity Catalog · Microsoft Azure

TelecommunicationsFraud & Anomaly DetectionMachine Learning

AT&T reduces fraud by up to 80% with the Databricks Data + AI Platform

AT&T migrated from a legacy on-premises, rules-based fraud detection system to the Databricks Data + AI Platform, moving to a unified lakehouse architecture. AT&T now runs over 100 ML models in production that use real-time data, automatic alerts and recommendations to protect its 182 million wireless customers from fraud including robocalls, robotexts, illegal unlocks and identity theft, reducing fraud by up to 80%.

AT&TDatabricks Data + AI Platform · Delta Lake · Microsoft Azure

EducationLarge Language ModelsRetrieval-Augmented GenerationConversational AI

University of Michigan Offers Several AI Services to Staff and Students

In August 2023 the University of Michigan launched UM-GPT, becoming (per the source) the first higher education institution to offer AI services at scale, providing secure access to commercially available large language models through the university's private Microsoft Azure environment. Michigan has since launched U-M Maizey, a codeless platform for building custom AI experiences from uploaded data sets using retrieval-augmented generation, with more than 3,500 Maizey instances in production across academic and operational departments, and Go Blue, a mobile AI assistant for campus life. To avoid vendor lock-in, Michigan runs AI workloads across multiple environments including on-premises infrastructure, letting users pick their LLM via a dropdown.

University of MichiganMicrosoft Azure · Retrieval-Augmented Generation (RAG)

EnergyComputer Vision

Ørsted uses drones and Cognite Data Fusion for data-driven turbine maintenance

Offshore wind operator Ørsted uses drones to fly inside monopile wind turbines and collect images and sensor data, which is organized in Cognite Data Fusion, powered by Microsoft Azure, to run computer vision models that track corrosion and cracks. The data-driven approach lets Ørsted reduce the number of technicians needed for inspection from four to two and eliminates the need to physically enter confined turbine spaces, improving safety while reducing maintenance cost and downtime.

ØrstedCognite Data Fusion · Microsoft Azure