Azure AI Foundry Agent Service

2 use cases using this technology

2published use cases

2industries

2countries on record

Agentic AI

top AI capability

Evidence mix: High 2 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry

Country

2 use cases

ManufacturingAgentic AIPredictive Analytics

ABB Leads Shift to Autonomous Operations with Genix Industrial AI Platform on Azure

ABB built its Genix Industrial IoT and AI Suite on Microsoft Azure and Azure AI Foundry Agent Service, using a multi-agent architecture so AI agents can autonomously execute workflows across assets, operations, supply chain, energy, and emissions management. Genix Copilot lets shop-floor engineers scan a QR code on an analyzer to have AI agents pull real-time data and maintenance logs and suggest a fix, cutting troubleshooting time by 60-80%. Across ABB's customer base, Genix has improved reliability of critical assets by up to 20% and reduced unplanned downtime by up to 60%. Customer Birla Opus Paints used Genix to raise its "Right First Time" production rate from 40-45% to over 80% in its first year and cut root-cause analysis time from a week to an hour.

ABB· SwitzerlandMicrosoft Azure · Azure AI Foundry Agent Service · ABB Genix Industrial IoT and AI Suite

Financial ServicesConversational AIAgentic AINatural Language ProcessingRetrieval-Augmented Generation

Commerzbank's AI agent Ava autonomously resolves 75% of 30,000+ monthly customer conversations

Commerzbank AG, one of Germany's leading financial institutions, built Ava, an AI-powered conversational agent using Microsoft Foundry Agent Service, Azure OpenAI, Azure AI Content Safety, and Azure Cosmos DB. Ava uses natural language processing to interpret customer intent and manage complex, high-value requests such as credit card lifecycle management and balance inquiries, escalating to a human colleague when needed. Ava manages more than 30,000 customer conversations every month, resolving about 75% of requests autonomously and providing round-the-clock support, while Azure AI Content Safety filters sensitive data and detects potential fraud patterns to maintain regulatory compliance.

Commerzbank AG· GermanyAzure AI Foundry Agent Service · Azure OpenAI · Azure AI Content Safety +4