Azure AI

4 use cases using this technology

4published use cases

3industries

3countries on record

Conversational AI

top AI capability

Evidence mix: High 4 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry

Country

4 use cases

Consumer GoodsConversational AIGenerative AI

Carlsberg builds AI knowledge base in two days with Microsoft Unified

Carlsberg Group built Global Brain, a large language model knowledge assistant on Azure OpenAI Service and Copilot Studio, developed in two days, that reduces time to query 4,000 operational supply chain standards by about 99% for over 10,000 supply chain workers, cutting 30-minute manual searches down to seconds.

Carlsberg Group· DenmarkAzure OpenAI in Foundry Models · Microsoft Copilot Studio · Microsoft Power Platform +2

ManufacturingConversational AIPredictive Analytics

Bridgestone EMEA uses a conversational AI agent to reduce factory rate loss

Bridgestone EMEA, headquartered in Belgium, worked with Avanade to implement data solutions in Microsoft Fabric and a conversational AI agent in Azure AI that correlates machine downtime and loss data with machine cycle data across its global tire factories. The agent lets factory workers of any experience level query production data in natural language to diagnose issues and take predictive and preventive action rather than purely reactive fixes, reducing production downtime, cutting rate loss, and improving worker productivity and operational efficiency.

Bridgestone EMEA· BelgiumMicrosoft Fabric · Azure AI · Microsoft Cloud for Manufacturing

EnergyConversational AINatural Language Processing

Eneco's AI agent handles 70% more customer conversations without human hand-off

Eneco, a leading sustainable energy provider serving over 1.5 million customers in Belgium, replaced an underperforming chatbot with a new AI agent built on Microsoft Copilot Studio, combined with the Conversational Language Understanding model in Azure AI, developed in just three months -- half the time needed for the original chatbot. The new AI agent achieves an intent recognition score of over 95% and handles 67% of customer conversations without requiring hand-off to a live agent, compared to only 40% with the previous chatbot -- a 70% relative improvement. The agent now handles 24,000 chats per month, up from an average of 10,000 with the previous chatbot, with Azure AI Translator enabling cross-language handling between customers and agents.

Eneco· BelgiumMicrosoft Copilot Studio · Azure AI · Azure AI Translator

ManufacturingNatural Language ProcessingGenerative AI

Schaeffler unlocks factory insights with Microsoft Cloud for Manufacturing

Schaeffler, a global motion technology company with 10,000+ employees in Germany, worked with partner Avanade to pilot data solutions in Microsoft Fabric and a generative AI agent in Azure AI, part of Microsoft Cloud for Manufacturing, to unlock intelligence across diverse IT/OT systems (including ERP, SCM and MES) across a solution designed to scale to over 100 plants. Employees now ask the agent natural-language questions and get near real-time insights such as scrap rates, yields and energy usage; for example, asking what caused downtime on a line yields an instant detailed response instead of engineers spending hours investigating.

Schaeffler· GermanyMicrosoft Fabric · Azure AI · Microsoft Cloud for Manufacturing