Power BI

29 use cases using this technology

29published use cases

11industries

11countries on record

Predictive Analytics

top AI capability

Evidence mix: High 29 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry

Country

29 use cases

Financial ServicesConversational AIGenerative AI

Rabobank Embraces Conversational Banking with Microsoft Copilot Studio

Dutch bank Rabobank migrated its text- and voice-enabled customer service chatbots to Microsoft Copilot Studio, integrating Genesys Cloud for live-agent escalation, Azure AI Speech for voice, and Azure AI Foundry with Azure AI Search for compliant generative-AI fallback answers drawn from its website. The bank's three Copilot Studio agents now handle around 20,000 daily calls and 7,000 daily chats, achieving a 62% self-service rate for chats that are resolved without escalation to a live agent.

Rabobank· NetherlandsMicrosoft Copilot Studio · Power Automate · Power BI +5

ManufacturingPredictive Analytics

Viessmann builds an energy-efficient world with predictive maintenance on Databricks

Viessmann, a family-owned provider of sustainable climate and renewable energy solutions, used the Databricks Data + AI Platform to process over 2.5TB of daily IoT machine data from its connected heating, ventilation, and solar devices, training ML models to detect anomalies like water pressure drops and forecast energy consumption and component lifetime for its remote service offering.

ViessmannDelta Lake · Power BI

Government & Public SectorGenerative AIDocument Intelligence

Norwegian municipality Stavanger Kommune makes citizen services more efficient with the power of data and OpenAI Service

Stavanger Kommune, Norway's fourth largest municipality, worked with partner Bouvet to build a program using Azure OpenAI Service to automatically remove sensitive personal information from data and comments citizens submit, a task previously done manually.

Stavanger Kommune· NorwayAzure OpenAI Service · Power BI · Power Apps +1

Travel & HospitalityPredictive AnalyticsGenerative AI

Virgin Australia modernizes data infrastructure on Databricks to improve baggage handling and loyalty

Virgin Australia replaced a constrained on-premises data warehouse with the Databricks Data + AI Platform, implementing a Delta Lake medallion architecture with MLflow and Unity Catalog to power recommendation engines and propensity models, achieving a 75% increase in real-time data availability, 50% decrease in data ingestion time, 90% faster ML model deployment, and a 44% reduction in mishandled baggage.

Virgin AustraliaDatabricks Data + AI Platform · Delta Lake · Unity Catalog +3

Financial ServicesAgentic AIDocument IntelligenceConversational AI

Banco Popular Dominicano Multiplies Operational Risk Analysis 7X with AURA on Microsoft Power Platform

Banco Popular Dominicano built AURA, a multi-agent ecosystem on Microsoft Copilot Studio and Power Platform (Power Automate, Power BI, Teams, Excel, SQL, SharePoint) that automates real-time operational risk monitoring, replacing periodic manual sample-based reviews. The bank moved from roughly 40% to 100% operational risk coverage, multiplied analytical capacity sevenfold, cut manual operating load by 70%, reached 98% methodological accuracy, and now processes about 80,000 documents per week and 300+ cases per day.

TransportationConversational AIDocument IntelligenceComputer Vision

Prague Airport improves productivity by bringing AI into everyday work with Microsoft 365 Copilot

Prague Airport deployed Microsoft 365 Copilot, Azure AI Services and Copilot Studio to over 300 employees, using Azure AI Vision for document processing and Azure AI Services to classify restaurant customer feedback, with staff saving up to two hours a week.

Prague Airport· CzechiaMicrosoft 365 Copilot · Microsoft 365 E3 · Power BI +7

RetailMachine LearningPredictive Analytics

John Keells Holdings scales retail advanced analytics with Azure Databricks

John Keells Holdings' OCTAVE Center of Excellence used Azure Databricks, Delta Lake and MLflow to unify siloed data across 70 companies and seven industry verticals, running over 40 advanced analytics use cases including a store-clustering supply chain optimization pilot for its Keells supermarket chain that improved dry-category revenue and cut the time for annual category review.

John Keells HoldingsAzure Databricks · Delta Lake · MLflow +1

EducationPredictive AnalyticsMachine Learning

Flinders University builds a centralized analytics portal on Databricks for near real-time student insights

Flinders University used the Databricks Data + AI Platform on Microsoft Azure, with Delta Lake and MLflow, to build the Flinders Intelligence Portal (FLIP), a centralized self-service analytics portal replacing week-long manual data requests with near real-time reporting on student enrollment, well-being and performance.

Flinders UniversityDatabricks Data + AI Platform · Delta Lake · Power BI +4

HealthcarePredictive AnalyticsCode Generation

Improving decision-making to save lives faster

Powys Teaching Health Board (PTHB), which plans NHS services for a quarter of Wales, migrated from a strained on-premises SQL warehouse to the Databricks Data + AI Platform to unify patient, workforce and partner-organization data within a year. The federated lakehouse cut time to build data pipelines by 40%, and staff using the AI-powered Databricks Assistant became 65% more productive answering data questions, while the board is now exploring predictive use cases such as forecasting feature utilization.

Powys Teaching Health Board· United KingdomDatabricks Data + AI Platform · Unity Catalog · Power BI +2

RetailRecommendation & PersonalizationPredictive Analytics

Al-Futtaim becomes customer-centric with Databricks

Al-Futtaim, a Middle East conglomerate distributing brands like Toyota, IKEA and Marks & Spencer across 200+ brands, built a unified 'golden customer record' on the Databricks Data + AI Platform with Delta Lake and Delta Sharing, replacing a legacy on-premises data warehouse. This delivered a 10% increase in automotive sales, a 30% decrease in lost sale opportunity and inventory holding cost, and 4x faster time-to-insight.

Al-FuttaimDatabricks Data + AI Platform · Delta Lake · Databricks SQL +3

RetailRecommendation & PersonalizationPredictive Analytics

Finding that special something every time

Pandora, the global jewelry retailer, built a master consumer view (MCV) dashboard on the Databricks Data + AI Platform to unify customer profiles, order data and web activity for personalized marketing across eight markets. This delivered an 80% growth in email marketing from personalization, a 50% increase in click-to-open rate across 65 million personalized emails, and DKK 255M in quarterly revenue driven by personalization.

PandoraDatabricks SQL · Delta Lake · Power BI

ManufacturingPredictive Analytics

Transforming the Australian rail industry's digital ecosystem

Australian Rail Track Corporation (ARTC) built an Enterprise Integration Data Platform on the Databricks Data + AI Platform and Microsoft Azure to unify siloed data from over 150 applications across its 8,500km rail network, using predictive analytics for track health and freight logistics. This delivered 30% faster time to insight for freight logistics optimization and an 80% reduction in data engineering hours.

Australian Rail Track Corporation· AustraliaDatabricks SQL · Delta Lake · Power BI

EnergyPredictive Analytics

Cleanaway uses machine learning to optimize waste collection fleet routes

Cleanaway, Australia's leading waste and recycling services provider, operationalized machine learning models using MLflow and Delta Lake on the Databricks Data + AI Platform to assess and optimize the most efficient daily routes for its fleet of over 2,800 solid waste collection vehicles, as part of demand forecasting, ESG and predictive maintenance use cases. The transformative results encouraged Cleanaway to expand route optimization across its entire 5,000-vehicle fleet.

CleanawayDelta Lake · MLflow · Power BI

Travel & HospitalityPredictive Analytics

Heathrow Airport builds a machine learning passenger flow forecasting model on Databricks

Heathrow Airport replaced a spreadsheet-based passenger forecasting process with an ML forecasting model on the Databricks Data + AI Platform. The new model cut forecast turnaround from two weeks (two people) to four hours (one person) and reduced the flight-level forecasting error margin from 30% to 10%, letting the airport proactively plan cleaning, maintenance and staffing around passenger wait times.

Heathrow AirportDatabricks Data + AI Platform · Delta Sharing · Unity Catalog +2

ManufacturingPredictive AnalyticsMachine LearningLarge Language Models

Powering efficient manufacturing worldwide

Hanwha Corporation unified data from its Global, Momentum, and Engineering and Construction divisions onto the Databricks Data + AI Platform, using Delta Lake and Unity Catalog to build an integrated data and AI system for scenario analysis and scheduling. The platform, with Databricks support for machine learning and large language model adoption, cut manual reporting time by more than 97% and reduced input-screen development time by more than 90%.

Hanwha CorporationDatabricks Data + AI Platform · Delta Lake · Databricks SQL +5

Financial ServicesConversational AIPredictive AnalyticsRecommendation & Personalization

Closing deals with better customer insights

Xanadu Realty, an Indian real estate firm, partnered with Exponentia.ai to build the Xanadu Decision Engine (XDE) on the Databricks Data + AI Platform, enabling conversational analytics, lead scoring and AI-driven virtual assistance for sales teams. Using Delta Lake, a feature store and MLflow to manage the ML lifecycle, Xanadu achieved a 25% increase in lead-to-customer conversion ratio and is developing further ML models and generative AI capabilities, including LLM-powered chatbots.

Xanadu Realty· IndiaDatabricks Data + AI Platform · Delta Lake · MLflow +1

TransportationFraud & Anomaly DetectionPredictive AnalyticsNatural Language Processing

Data-powered car-sharing gives people the freedom to drive

GetGo Carsharing, Singapore's largest car-sharing company, migrated to the Databricks Data + AI Platform to unify telemetry, payment and image data from over 300,000 drivers and 3,000 vehicles. Using geospatial analysis and natural language processing, GetGo reduced fuel theft by 50% by detecting fraudulent refueling patterns, accelerated time to insights by 66%, and cut time to market for new data products by 20%.

GetGo Carsharing· SingaporeDatabricks Data + AI Platform · Delta Lake · Unity Catalog +4

ManufacturingDigital Twins & SimulationPredictive AnalyticsComputer VisionLarge Language Models

Shaping global infrastructure with ironclad manufacturing

Gerdau, Brazil's largest steel producer, consolidated a complex homegrown open-source data ecosystem onto the Databricks Data + AI Platform, using Delta Lake, Delta Sharing and Unity Catalog to enable real-time processing for digital twin simulations of production lines. The move cut data processing time from 1.5 hours to 12 minutes, delivered a 40% cost reduction for data processing and 80% faster development of streaming solutions, and enabled new AI applications including predictive maintenance, image and text classification, and an LLM-based upskilling assistant for employees.

Gerdau· BrazilDatabricks Data + AI Platform · Delta Lake · Delta Sharing +4

EnergyPredictive AnalyticsDigital Twins & SimulationMachine Learning

Digitally optimizing energy assets for decarbonization and cost savings

SSE Energy Solutions, a UK/Ireland renewable-focused energy company, replaced a manual virtual-machine-based ML workflow with the Databricks Data + AI Platform on Azure to run machine learning optimization models for its combined heat and power (CHP) networks, including digital twins and demand forecasting. The move cut time spent on manual forecasting by 12x and is predicted to save £350K per year through energy optimization.

SSE Energy SolutionsDatabricks Data + AI Platform · Azure Databricks · Power BI +1

Technology & SoftwarePredictive AnalyticsMachine Learning

Building a safer and more sustainable world

Novade, a construction management software company, partnered with Databricks to modernize its analytics and ML infrastructure, moving from a homegrown Apache Airflow stack to the Databricks Data + AI Platform with Delta Lake, Unity Catalog and MLflow. The move reduced total cost of ownership by 60% and supported a 100% increase in new clients, while enabling ML models for predicting incident risk affecting worker safety and project delivery schedules.

NovadeDatabricks Data + AI Platform · Delta Lake · Databricks SQL +6

Financial ServicesFraud & Anomaly DetectionMachine Learning

AME Digital builds a machine learning fraud detection model on Databricks reaching 90% accuracy

AME Digital, a Brazilian fintech digital wallet with over 33 million customers, used Delta Lake, MLflow and Unity Catalog on the Databricks Data + AI Platform to unify over 700 previously siloed datasets and build a fraud detection algorithm that analyzes transactions in real time to flag suspicious behavior before it occurs. The model reached 90% accuracy in fraud prevention, ran 3.2x faster than the prior on-premises pipeline, and helped cut operational costs by 34% and job execution time from 5.5 hours to 50 minutes.

AME Digital· BrazilDelta Lake · MLflow · Unity Catalog +3

HealthcarePredictive AnalyticsDocument Intelligence

SCAN Health Plan uses NLP and ML models on Databricks to reduce voluntary disenrollment among senior members

SCAN Health Plan built an Insights Platform on the Databricks Data + AI Platform to analyze unstructured data such as call center notes and medical charts with NLP. A model that identified members likely to ask about primary care physician reassignment let SCAN intervene early, decreasing disenrollment of newly enrolled members by 3.6%, and a related model reduced disenrollment during annual enrollment by 4.59%.

SCAN Health PlanDatabricks · Delta Lake · Databricks SQL +4

Government & Public SectorMachine LearningGenerative AI

Modernizing public services through citizen-first innovation

Singapore's Central Provident Fund Board built a Unified Data Platform on Azure Databricks to replace a limited on-premises data warehouse, training over 300 users on Databricks Notebooks and Databricks Assistant for collaborative analytics and machine learning, deployed on Singapore's Government Commercial Cloud 2.0 for public services supporting more than 4 million members.

Central Provident Fund Board· SingaporeAzure Databricks · Databricks Notebooks · Databricks Assistant +5

Financial ServicesGenerative AIMachine Learning

Transforming the Banking Experience with AI

IndusInd Bank migrated to the Databricks Data + AI Platform to build a unified enterprise data platform integrating 1.5 petabytes of data across 44 business areas. Data insight delivery accelerated from 30 hours to 45 minutes or less, the platform supports over 1,200 reports and dashboards, and the enterprise-wide migration was completed in 15 months versus an originally scoped 2.5 years.

IndusInd BankDatabricks · Delta Lake · MLflow +8

Financial ServicesConversational AINatural Language Processing

ABN AMRO Bank migrates its Anna and Abby chatbots to Microsoft Copilot Studio, increasing Dutch intent-recognition accuracy by 7%

ABN AMRO Bank, one of the largest banks in the Netherlands, migrated its customer chatbot Anna and internal employee chatbot Abby to Microsoft Copilot Studio in a six-month project delivered with Microsoft and Capgemini. The new agents use Azure AI Language conversational language understanding (CLU) for intent recognition and entity extraction, with Azure Communication Services handling voice and Azure middleware relaying messages. The Anna agent now handles more than 2 million text conversations and 1.5 million voice conversations with customers every year, covering tasks like unblocking a debit card or changing an ATM withdrawal limit, while Abby supports employees with IT helpdesk and facilities requests. By integrating Azure AI Language CLU with Copilot Studio, ABN AMRO increased its intent-recognition accuracy rate for Dutch by 7%, reduced drop-off and transfer rates, and significantly cut operational and maintenance costs.

ABN AMRO Bank· NetherlandsMicrosoft Copilot Studio · Azure AI Language · Azure Communication Services +2

ManufacturingPredictive AnalyticsMachine Learning

Epiroc uses Azure Machine Learning to predict steel quality and cut customer returns by 30 percent

Swedish equipment manufacturer Epiroc built an ESML AI Factory on Microsoft Azure Machine Learning and Azure Data Factory to create machine learning models for its steel heat-treatment process, predicting steel density, hardness and flexibility for rock drilling tools under various conditions. Epiroc reports the predictive models reduced customer rejections and product returns by 30 percent, and the company now runs eleven analytical teams' use cases in the shared AI factory.

Epiroc· SwedenAzure Machine Learning · Azure Data Factory · Azure Databricks +2

EnergyPredictive AnalyticsMachine Learning

Plenitude builds machine learning models on Databricks to forecast energy demand and renewable production

Eni-owned energy company Plenitude, which serves 10 million households and businesses across Europe, uses statistical models and machine learning on the Databricks Data + AI Platform to forecast customer energy consumption at hourly and daily granularity, forecast wind and solar generation from its renewable asset portfolio, and run customer segmentation and propensity models across 60 implemented use cases.

PlenitudeDatabricks Data + AI Platform · Delta Lake · Unity Catalog +2

HealthcareGenerative AIMachine Learning

Novo Nordisk builds AI drug discovery platform on Azure with Microsoft Research

Novo Nordisk partnered with Microsoft Research to build an AI platform on Azure AI and data stacks spanning regulatory affairs, early research, drug discovery and trial design, using Azure OpenAI Service, Azure Cosmos DB and Azure Kubernetes Service, with Power BI and Power Apps for collaboration. The platform includes a copilot for researchers, shared reasoning-chain templates, and governance/auditing of how data and models are used. The teams published early results on predictive AI models for cardiovascular disease risk detection, including an algorithm that Novo Nordisk says predicts patients' cardiovascular risk better than the best clinical standards, drawing on more than 100 years of insulin research data.

Novo Nordisk· DenmarkAzure OpenAI Service · Azure Cosmos DB · Azure Kubernetes Service +2

TelecommunicationsMachine LearningConversational AI

Building the foundation for the 5G revolution: Digital Nasional Berhad

Digital Nasional Berhad (DNB), Malaysia's government-established 5G network operator, used the Databricks Data + AI Platform to build a cost-effective, high-performance data platform to process 5G network data at scale, achieving 82%+ populated-area coverage in two years. Using Delta Lake with a medallion (Bronze/Silver/Gold) architecture, Databricks Workflows for pipeline orchestration, serverless compute, Notebooks for team collaboration, Unity Catalog for governance, and MLflow for ML lifecycle management, DNB achieved 70% cost optimization and a 60-70% increase in data pipeline performance, and has begun building AI-powered chatbots giving network engineers real-time access to performance insights with geospatial visualizations.

Digital Nasional BerhadDatabricks Data + AI Platform · Delta Lake · Databricks Workflows +3