Iveco Group deploys internal generative AI chatbot Chat IVG on Azure OpenAI

Overview

Iveco Group, an Italy-headquartered commercial vehicle manufacturer, became the first automotive manufacturer headquartered in Italy to adopt Azure OpenAI Service in production, building an internal chatbot called Chat IVG, available in Microsoft Teams, that answers questions and extracts information from company data and documents. Usage grew from 5 to hundreds of employees by word of mouth, and employees rated it 4.7 out of 5 on Net Promoter Score.

The challenge

Iveco Group recognized dramatic improvements in AI capabilities as a wide-ranging opportunity for employee productivity, needing a way to quickly provide enterprise-level AI solutions for scenarios where everyday work requires access to a large amount of data, communications, and documentation, while remaining efficient, user-friendly, secure and compliant.

The solution

Iveco Group became the first automotive manufacturer headquartered in Italy to adopt Azure OpenAI Service in a production environment, building an internal smart chatbot called Chat IVG, available in Microsoft Teams, for question-answering and extracting information from the organization's own data and documents. Ricciato's team introduced it first to a handful of IT and business function employees for an unpressured trial period, then expanded access through manager events, a website and webinars as word of mouth spread, without ever requiring its use.

Reported business value

Chat IVG went from five to 25 to hundreds of users, and employees rated it 4.7 out of 5 on Net Promoter Score and chose 5 out of 5 when asked whether they wanted to continue using it; not a single person needed help to use Chat IVG. Many use cases and autonomous projects are now being developed and deployed in production based on Chat IVG customizations, fostering augmented productivity across business units and faster, more effective customer support.