Siemens Digital Industries Software builds an Azure AI Teams app that translates shop-floor speech into routed problem reports
Siemens Digital Industries Software built a Microsoft Teams app for its Teamcenter product lifecycle management software that uses Azure OpenAI Service and Azure AI Foundry prompt flow to let frontline shop-floor workers report problems using natural speech in any language. The app parses informal speech, creates a summarized problem report, and routes it within Teamcenter to the appropriate design, engineering or manufacturing expert in their own language. The app, relying on Azure AI network isolation for enterprise security, was piloted with a few Siemens DI customers ahead of a planned December 2023 release, with Siemens anticipating faster issue reporting and resolution.
Overview
Siemens Digital Industries Software built a Microsoft Teams app for its Teamcenter product lifecycle management software that uses Azure OpenAI Service and Azure AI Foundry prompt flow to let frontline shop-floor workers report problems using natural speech in any language. The app parses informal speech, creates a summarized problem report, and routes it within Teamcenter to the appropriate design, engineering or manufacturing expert in their own language. The app, relying on Azure AI network isolation for enterprise security, was piloted with a few Siemens DI customers ahead of a planned December 2023 release, with Siemens anticipating faster issue reporting and resolution.
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Inspect the highlighted sourceThe challenge
Siemens Digital Industries Software's customers needed field and shop-floor workers to communicate with operations and engineering teams in real time to drive innovation and efficiency and rapidly address problems as they arise; workers often could not easily type reports, for example wearing gloves or not sharing a language with the tracking software, so problems went unreported.
The solution
Siemens Digital Industries Software worked with Microsoft to build a Microsoft Teams app for its Teamcenter product lifecycle management software, using the language-model capabilities of Azure OpenAI Service and Azure AI Foundry including prompt flow. The app's "Tell Me" feature lets workers document issues and report concerns using natural speech on their mobile device in real time; Azure AI parses the informal speech data in any language, creates a summarized report, and routes it within Teamcenter to the appropriate design, engineering or manufacturing expert in the language they require.
Reported business value
Siemens DI expects customers to capture more problems and resolve them faster using the app, which was piloted with a few Siemens DI customers ahead of an official release planned for December 2023.
Sources
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