Azure Databricks

16 use cases using this technology

16published use cases

8industries

7countries on record

Machine Learning

top AI capability

Evidence mix: High 16 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry

Country

16 use cases

Professional ServicesAgentic AIDocument Intelligence

Roland Berger cuts knowledge-search response times to 8 seconds with graph-based AI agents on Azure

Roland Berger redesigned its internal Knowledge Hub using graph-based, reasoning-acting AI agents built on Azure AI Search, Azure OpenAI, Azure AI Document Intelligence and Azure Databricks. The multi-agent system reduced average response times for complex, multi-source consulting knowledge queries to 8 seconds, with citations included, and is now used by around 70 percent of the firm's workforce.

Roland Berger· GermanyAzure OpenAI Service · Azure SharePoint · Azure Database for PostgreSQL +6

EnergyGenerative AIConversational AIAgentic AI

ENGIE Impact identifies risk more accurately using Azure Analytics and AI Services

Sustainability consultancy ENGIE Impact adopted Azure AI Foundry, Azure Databricks and Microsoft 365 Copilot to process data from 31,000 vendors across more than 600,000 sites and $1.8 million invoices monthly, running daily machine learning predictions that improved account risk identification by 13x over its previous process.

ENGIE Impact· United StatesAzure AI Foundry · Azure Databricks · Microsoft 365 Copilot +2

ManufacturingMachine LearningPredictive Analytics

TVS Motor Company centralizes sales and service data on Databricks to drive AI-driven automotive experiences

TVS Motor Company used the Databricks Data + AI Platform on Azure, with Delta Lake and MLflow, to centralize siloed sales and after-sales data from 150 different tables into a single source of truth, building ML models for sales-lead classification and predicting service center visits, achieving 2x faster sales-lead follow-up and a 30% increase in customer appointments for bike service.

TVS Motor CompanyAzure Databricks · Delta Lake · MLflow

Media & EntertainmentRecommendation & PersonalizationMachine Learning

Kaizen Gaming builds real-time betting personalization with Azure Databricks

Kaizen Gaming, a European game-tech company handling up to 4,000 transactions per second, used Azure Databricks with Delta Lake and MLflow to move ML model training off local PCs onto a scalable cloud platform, cutting data set creation time from 240 hours to 20, and building a sportsbook recommendation engine that achieves 75%-85% precision across its top 100 events.

Kaizen GamingAzure Databricks · Delta Lake · MLflow

RetailMachine LearningPredictive Analytics

John Keells Holdings scales retail advanced analytics with Azure Databricks

John Keells Holdings' OCTAVE Center of Excellence used Azure Databricks, Delta Lake and MLflow to unify siloed data across 70 companies and seven industry verticals, running over 40 advanced analytics use cases including a store-clustering supply chain optimization pilot for its Keells supermarket chain that improved dry-category revenue and cut the time for annual category review.

John Keells HoldingsAzure Databricks · Delta Lake · MLflow +1

EnergyPredictive AnalyticsMachine Learning

Aggreko embeds machine learning across global operations with Azure Databricks

Aggreko, a supplier of temporary power generation equipment across 265+ locations worldwide, used Azure Databricks and Delta Lake to unify data silos and analyze real-time IoT data from tens of thousands of field assets, embedding machine learning for predictive maintenance, saving over 30,000 hours of productivity, reducing service material costs by 10%, and achieving 140% of its cost-reduction target in the first half of 2020.

AggrekoAzure Databricks · Delta Lake

Financial ServicesMachine LearningPredictive Analytics

Shift builds real-time credit decisioning with machine learning on Azure Databricks

Shift, an Australian business finance company, used the Azure Databricks Data + AI Platform and Delta Lake to consolidate disparate bank transactional data and build proprietary in-house classification models, enabling real-time credit approvals, 24x faster time-to-market for new solutions, and 90% faster data processing.

ShiftAzure Databricks · Delta Lake · Tableau

Technology & SoftwareIntelligent Automation

Kotahi unifies supply chain data analytics on Azure Databricks

Kotahi implemented a unified data analytics solution on Azure Databricks with Delta Lake to consolidate siloed data from over 50 New Zealand exporters, importers and transport specialists, cutting a nine-hour data process down to 20 minutes, achieving 27x faster data pipelines, and reducing customer decision-making time by more than 50% via new Chilled Produce Reporting products.

KotahiAzure Databricks · Delta Lake · Databricks SQL

Financial ServicesRecommendation & PersonalizationPredictive Analytics

AIA Hong Kong and Macau builds a centralized lakehouse for personalized insurance recommendations

AIA Hong Kong and Macau migrated from a rigid on-premises Oracle data warehouse to Azure Databricks to build a centralized lakehouse, using MLflow to manage the machine learning lifecycle and support personalized recommendation models. The initiative supported more than 11 ML projects and contributed to double-digit growth in customer lead generation and 2x+ growth in customer engagement and financial advisors' lead generation.

AIA Hong Kong and MacauAzure Databricks · Delta Lake · MLflow

EnergyPredictive AnalyticsDigital Twins & SimulationMachine Learning

Digitally optimizing energy assets for decarbonization and cost savings

SSE Energy Solutions, a UK/Ireland renewable-focused energy company, replaced a manual virtual-machine-based ML workflow with the Databricks Data + AI Platform on Azure to run machine learning optimization models for its combined heat and power (CHP) networks, including digital twins and demand forecasting. The move cut time spent on manual forecasting by 12x and is predicted to save £350K per year through energy optimization.

SSE Energy SolutionsDatabricks Data + AI Platform · Azure Databricks · Power BI +1

Financial ServicesGenerative AIDocument Intelligence

Nest Bank rolls out Microsoft 365 Copilot to Polish staff, cutting workshop material prep time 90%

Nest Bank, a Polish bank focused on micro-entrepreneurs, migrated its data to Azure and Azure Databricks, first built an internal Azure OpenAI-powered admin assistant, then rolled out Microsoft 365 Copilot company-wide as one of the first companies in Europe to do so. Copilot cut the time to create workshop materials from an hour to five minutes (a 90% reduction) and is used to draft meeting agendas, summarize discussions and organize follow-up tasks, while the bank doubled sales and grew daily mobile transactions from 60,000 to 80,000 with the same headcount over 12 months.

Nest Bank· PolandMicrosoft Copilot for Microsoft 365 · Azure · Azure Databricks +2

Financial ServicesConversational AIPredictive AnalyticsGenerative AI

Discovery Bank's Azure OpenAI assistant for agents delivers 500% ROI

Discovery Bank, a fully digital South African bank serving clients with transactional, lending, savings, investment, and forex products, built an AI-powered data infrastructure on Microsoft Azure and Azure Databricks. Using Azure OpenAI Service, the bank created an AI assistant for its roughly 200 customer service agents, who handle about 3,000 calls a day; the assistant surfaces personalized client and product information through a simple chat interface, helping agents proactively suggest tailored actions and reducing agent training time. Azure Databricks also powers predictive models that identify the most effective channels, messages, and timing for customer engagement. Combining the Databricks platform and the Azure OpenAI-powered assistant, Discovery Bank measured a 500% return on investment via its shared-value metric, alongside improvements in customer satisfaction, retention, and engagement.

Discovery Bank· South AfricaMicrosoft Azure · Azure Databricks · Azure OpenAI Service

Government & Public SectorMachine LearningGenerative AI

Modernizing public services through citizen-first innovation

Singapore's Central Provident Fund Board built a Unified Data Platform on Azure Databricks to replace a limited on-premises data warehouse, training over 300 users on Databricks Notebooks and Databricks Assistant for collaborative analytics and machine learning, deployed on Singapore's Government Commercial Cloud 2.0 for public services supporting more than 4 million members.

Central Provident Fund Board· SingaporeAzure Databricks · Databricks Notebooks · Databricks Assistant +5

ManufacturingGenerative AIConversational AIPredictive Analytics

Husqvarna Group Boosts Operational Efficiency with Azure Adaptive Cloud

Swedish manufacturer Husqvarna Group deployed Azure Arc, Azure IoT Operations, and Azure OpenAI Service to unify its fragmented public cloud, hybrid, and on-premises factory infrastructure and enable real-time data insights across its global manufacturing network. The rollout achieved 98% faster data deployment and 50% lower infrastructure imaging costs. Using Azure OpenAI Service, the company also built Factory Companion, an AI chatbot that gives factory teams instant troubleshooting guidance based on historical maintenance data and machine documentation, moving maintenance from reactive toward predictive.

Husqvarna Group· SwedenAzure Arc · Azure IoT Operations · Azure OpenAI Service +2

ManufacturingPredictive AnalyticsMachine Learning

Epiroc uses Azure Machine Learning to predict steel quality and cut customer returns by 30 percent

Swedish equipment manufacturer Epiroc built an ESML AI Factory on Microsoft Azure Machine Learning and Azure Data Factory to create machine learning models for its steel heat-treatment process, predicting steel density, hardness and flexibility for rock drilling tools under various conditions. Epiroc reports the predictive models reduced customer rejections and product returns by 30 percent, and the company now runs eleven analytical teams' use cases in the shared AI factory.

Epiroc· SwedenAzure Machine Learning · Azure Data Factory · Azure Databricks +2

Financial ServicesNatural Language ProcessingMachine LearningFraud & Anomaly DetectionRecommendation & Personalization

Reinventing mobile banking with ML

HSBC used Azure Databricks and Delta Lake to unify data analytics across data engineering, data science and analysts for its PayMe mobile payments app, applying NLP and machine learning for fraud detection, personalization and recommendations. Data processing for complex analytics dropped from 6 hours to 6 seconds, 14 read replica databases were consolidated into one Delta Lake, and app engagement improved 4.5x.

HSBC· Hong KongAzure Databricks · Delta Lake · Agent Bricks