DOMCURA settles insurance claims autonomously in about 10 minutes with Microsoft Foundry
German insurer DOMCURA built KIM, a modular AI agent platform on Microsoft Foundry and Azure using Azure Document Intelligence and Azure OpenAI, to automate claims documentation review and payout, settling qualified claims in about 10 minutes and reducing operational costs by 50%.
Overview
German insurer DOMCURA built KIM, a modular AI agent platform on Microsoft Foundry and Azure using Azure Document Intelligence and Azure OpenAI, to automate claims documentation review and payout, settling qualified claims in about 10 minutes and reducing operational costs by 50%.
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Inspect the highlighted sourceThe challenge
DOMCURA faced a growing backlog of insurance claims from manual document review and eligibility processes, and realized that hiring alone, or traditional process optimization, could not resolve it in a highly regulated industry that also required scalability for sudden claim-volume surges.
The solution
Following a 2024 hackathon with Microsoft, DOMCURA built KIM, a modular AI agent platform on Microsoft Foundry and Azure, working with Microsoft partner aithoria; KIM scans, analyzes and reviews claims paperwork using Azure Document Intelligence, and its chatbot (powered by large language models in Azure OpenAI in Foundry Models) assists customers filing claims, scaling automatically within Azure to handle peak loads around the clock.
Reported business value
DOMCURA now pays out qualified claims in about 10 minutes, cut operational costs by 50%, freed employees to handle complex claims, and reached some of the highest customer satisfaction rates among German insurers; it is now offering KIM to the wider insurance market with Microsoft partner Public Cloud Group.
Sources
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This record was researched and written with AI assistance, and its claims were checked against the sources above. (EU AI Act art. 50 transparency notice.)
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