Microsoft 365

Microsoft 365 is a cloud-based productivity and collaboration platform combining apps such as Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint and Teams, with AI-powered Copilot features, offered in plans for individuals, businesses, enterprises and education.

Official product page

8published use cases

7industries

7countries on record

Generative AI

top AI capability

Evidence mix: High 8 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry

Country

8 use cases

ManufacturingConversational AIDocument Intelligence

HUBER+SUHNER Reaches 99% Active Usage Piloting Microsoft 365 Copilot

Swiss connectivity technology maker HUBER+SUHNER ran a structured pilot of Microsoft 365 Copilot with Campana & Schott across 150 role-based licenses, using the Viva Suite to measure adoption. 99 percent of the pilot group actively used Copilot, with 94 percent using it several times a week and 65 percent daily, supporting tasks like meeting preparation, content structuring and research; the company is now scaling the rollout to 1,000 licenses.

HUBER+SUHNER· SwitzerlandMicrosoft 365 Copilot · Microsoft 365 · Microsoft Viva Insights +3

Financial ServicesCode Generation

Saxo Bank Developers Use GitHub Copilot in Almost Every New Application

Danish broker Saxo Bank rolled out GitHub Copilot to more than 400 of its 700+ platform developers, who now use it to generate code, debug errors and write test code in almost all new application development, with an overall code-acceptance rate of around 30%. Saxo also built a client-facing chatbot on Azure OpenAI with controlled responses limited to approved help content, and sent engineers to Microsoft's AI Co-Innovation Lab in Munich to prototype a news recommendation engine using large language models.

Saxo Bank· DenmarkGitHub Copilot · Azure OpenAI · Microsoft 365 Copilot +1

Financial ServicesAgentic AIConversational AI

First West Credit Union accelerates service with Microsoft Copilot and AI agents

Canada's First West Credit Union deployed Microsoft 365 Copilot and built custom agents in Copilot Studio for research, retrieval and commercial banking workflows, reaching 93% employee adoption and a 90% weekly utilization rate, with one division president saying agentic AI lets his team operate with the effectiveness of a team nearly 40% larger.

First West Credit Union· CanadaMicrosoft 365 Copilot · Microsoft Copilot Studio · Microsoft 365

HealthcareGenerative AIConversational AIDocument Intelligence

Oxford University Hospitals innovate with Microsoft Copilot to deliver efficiencies and improve workforce well-being

Oxford University Hospitals NHS Foundation Trust rolled out Microsoft 365 Copilot to its 18,500 network users, with over a third of users saving one to two hours per week and one meeting-notes workflow cut from 90 minutes to 25 minutes, freeing admin time for frontline care.

Oxford University Hospitals NHS Foundation Trust· United KingdomMicrosoft 365 Copilot · Excel · Microsoft Forms +7

Travel & HospitalityGenerative AIConversational AI

FraportGPT Leads the Way to the Airport of the Future: Fraport Makes Employees' Daily Tasks Easier with Azure OpenAI Service

Fraport AG, operator of Frankfurt Airport, launched FraportGPT, a company-wide employee chatbot built on Azure OpenAI Service, as its first step toward automating operations ahead of an expected 30 percent workforce reduction through aging alongside 30 percent planned growth. Programmers use it to draft code statements, lawyers use it to summarize long texts, and administrative staff use it for emails and letters and even rental-pricing formulas. Fraport plans to connect FraportGPT to in-house data sources next to further increase efficiency.

Fraport AG· GermanyAzure OpenAI Service · Azure AI Studio · Microsoft 365

Professional ServicesAgentic AIGenerative AI

IBM Consulting Advantage integrates with Microsoft Copilot, saving consultants 250,000+ hours annually

IBM integrated its IBM Consulting Advantage AI-delivery platform into Microsoft 365 apps (Word, Excel, PowerPoint, Teams, Outlook) via Microsoft Copilot, giving consultants access to IBM AI assistants and agents from within their everyday tools. The integration is already used by thousands of IBM consultants, generating the equivalent of more than 250,000 hours saved annually, an estimated $35 million in new value; one example task went from nearly three hours to 13 minutes.

IBMIBM Consulting Advantage · Microsoft Copilot · Microsoft 365

Government & Public SectorDocument IntelligenceGenerative AI

La Poste Empowers the Employee Experience with Microsoft 365 Copilot

La Poste, the French national postal operator with 233,000 employees, began deploying Microsoft 365 Copilot in 2023 to an initial group of 300 users, expanding to 2,000 across roughly fifteen job functions including HR, legal, marketing and communications. Employees use Copilot to summarise meetings, draft briefing notes, simplify legal documents, compare contracts, and generate social media content. The deployment was supported by partner Wavestone and a network of local ambassadors. 95% of employees want to keep their Copilot licenses.

La Poste· FranceMicrosoft 365 Copilot · Microsoft 365 · Microsoft Copilot

EducationRecommendation & PersonalizationGenerative AI

Miami Dade College boosts student pass rates by 15% with Microsoft 365 Copilot

Miami Dade College deployed Microsoft 365 Copilot among its President's Cabinet and senior leaders, and used Microsoft Copilot Studio to build AI-powered assistants supporting personalized learning, coding exercises, essay structures and math problems around the clock. In the first semester of implementation in STEM and advanced analytics courses, the college saw a 15% increase in student pass rates and a 12% decrease in dropout rates. A survey found 77% of users completed tasks faster, 76% saw improved work quality, and 81% reported increased productivity; if just 15% of MDC's more than 6,000 employees saved 12 minutes a day, that would total nearly 50,000 hours a year. Encouraged by these results, MDC expanded its Copilot deployment by 400 licenses, prioritizing student-facing employees.

Miami Dade College· United StatesMicrosoft 365 Copilot · Microsoft Copilot Studio · Microsoft Teams +1