FraportGPT Leads the Way to the Airport of the Future: Fraport Makes Employees' Daily Tasks Easier with Azure OpenAI Service
Fraport AG· GermanyAzure OpenAI Service · Azure AI Studio · Microsoft 365
Fraport AG, operator of Frankfurt Airport, launched FraportGPT, a company-wide employee chatbot built on Azure OpenAI Service, as its first step toward automating operations ahead of an expected 30 percent workforce reduction through aging alongside 30 percent planned growth. Programmers use it to draft code statements, lawyers use it to summarize long texts, and administrative staff use it for emails and letters and even rental-pricing formulas. Fraport plans to connect FraportGPT to in-house data sources next to further increase efficiency.
Overview
Fraport AG, operator of Frankfurt Airport, launched FraportGPT, a company-wide employee chatbot built on Azure OpenAI Service, as its first step toward automating operations ahead of an expected 30 percent workforce reduction through aging alongside 30 percent planned growth. Programmers use it to draft code statements, lawyers use it to summarize long texts, and administrative staff use it for emails and letters and even rental-pricing formulas. Fraport plans to connect FraportGPT to in-house data sources next to further increase efficiency.
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Inspect the highlighted sourceThe challenge
Over the next few years, Fraport is expecting to grow by around 30 percent while also expecting to lose around 30 percent of its workforce through aging, creating a shortage of skilled workers both on its runways and in its offices; AI is intended to be a key component in responding to this shortage by boosting the efficiency of processes and supporting employees in their work.
The solution
Fraport decided to use Azure OpenAI Service to ensure company-wide availability for FraportGPT, a digital assistant that helps all employees with their day-to-day work. Programmers use it to create program statements wherever possible, Fraport's lawyers ask the bot to summarize long texts, and employees in administrative positions, for instance in HR, use FraportGPT to find inspiration for initial drafts of emails, letters, or other texts — one colleague responsible for rental management used it to help come up with a suitable formula for calculating offers.
Reported business value
FraportGPT has made the topic of AI more accessible to employees and opened up the discussion on AI, which Fraport describes as a major step in bringing about a cultural change that will drive innovation. Fraport is planning to connect FraportGPT to in-house data sources so employees can access that knowledge more quickly and easily, further increasing efficiency.
Sources
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