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Azure Kubernetes Service

7 use cases using this technology

7published use cases
5industries
5countries on record
Generative AI
top AI capability

Evidence mix: High 7 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry
Country

7 use cases

RetailComputer VisionPredictive AnalyticsRecommendation & Personalization

Albert Heijn uses Azure OpenAI for demand forecasting and recipe/leftover scanning, targeting over 10% food waste reduction

Albert Heijn, the Netherlands' leading supermarket chain, uses Microsoft Azure OpenAI, AI Vision and Azure Kubernetes Services for demand forecasting and generative AI customer features. It carries out daily predictions for more than 15 million store-item combinations more than 5 weeks in advance, making almost 1 billion predictions per day, and hopes to reduce its total food waste by more than 10% thanks to it. Its Dynamic Markdown initiative, which allows a product's discount to increase through the day via an Electronic Shelf Label, now saves 250,000 kilos of wasted food per year. Through its Gen AI Labs with Microsoft, Albert Heijn created a Recipe Scanner that adds a photographed recipe's ingredients to the shopping cart, and a Leftover Scanner is coming soon.

Albert Heijn· NetherlandsAzure OpenAI · Azure Kubernetes Service · AI Vision
Technology & SoftwareDocument IntelligenceAgentic AINatural Language Processing

DTI Group's agentic AI platform COGNAiO cuts loan document processing time 80%

DTI Group, a Switzerland-based document automation company, built COGNAiO, an agentic AI platform on Microsoft Azure and Microsoft Foundry (including Azure Document Intelligence, Azure Kubernetes Service, and Azure Database for PostgreSQL) that interprets, validates, and acts on information in documents, emails, images, and data feeds by meaning and context rather than templates. Users describe processes in natural language to deploy agents without code. One retail bank customer processing over 50,000 loan agreements annually reduced processing time per case by 80% using COGNAiO. In a high-volume banking deployment, the platform processed pages in an average of 2.5 seconds against a required service-level threshold of 6 to 9 seconds, with document understanding and validation accuracy approaching 99%.

DTI Group· SwitzerlandMicrosoft Azure · Microsoft Foundry · Azure Document Intelligence +2
Financial ServicesConversational AIAgentic AINatural Language ProcessingRetrieval-Augmented Generation

Commerzbank's AI agent Ava autonomously resolves 75% of 30,000+ monthly customer conversations

Commerzbank AG, one of Germany's leading financial institutions, built Ava, an AI-powered conversational agent using Microsoft Foundry Agent Service, Azure OpenAI, Azure AI Content Safety, and Azure Cosmos DB. Ava uses natural language processing to interpret customer intent and manage complex, high-value requests such as credit card lifecycle management and balance inquiries, escalating to a human colleague when needed. Ava manages more than 30,000 customer conversations every month, resolving about 75% of requests autonomously and providing round-the-clock support, while Azure AI Content Safety filters sensitive data and detects potential fraud patterns to maintain regulatory compliance.

Commerzbank AG· GermanyAzure AI Foundry Agent Service · Azure OpenAI · Azure AI Content Safety +4
HealthcareGenerative AIMachine Learning

Novo Nordisk builds AI drug discovery platform on Azure with Microsoft Research

Novo Nordisk partnered with Microsoft Research to build an AI platform on Azure AI and data stacks spanning regulatory affairs, early research, drug discovery and trial design, using Azure OpenAI Service, Azure Cosmos DB and Azure Kubernetes Service, with Power BI and Power Apps for collaboration. The platform includes a copilot for researchers, shared reasoning-chain templates, and governance/auditing of how data and models are used. The teams published early results on predictive AI models for cardiovascular disease risk detection, including an algorithm that Novo Nordisk says predicts patients' cardiovascular risk better than the best clinical standards, drawing on more than 100 years of insulin research data.

Novo Nordisk· DenmarkAzure OpenAI Service · Azure Cosmos DB · Azure Kubernetes Service +2
RetailConversational AIGenerative AI

Albert Heijn revolutionizes the store employee experience using Azure OpenAI

Albert Heijn, one of the largest supermarket chains in the Netherlands with over 700 owned stores and more than 80,000 store employees, built a conversational assistant within its @AH Employee App using Azure OpenAI, hosted on Azure Kubernetes Service with data stored in Azure Database for PostgreSQL. Developed with Microsoft and partner EPAM, the assistant answers store employees' questions about restocking and customer requests, including a barcode scanner and store floorplan. It has been piloted in eight stores with plans to scale to 25 stores in summer 2025 and eventually all 700 owned stores.

Koninklijke Ahold Delhaize (Albert Heijn)· NetherlandsAzure OpenAI · Azure Kubernetes Service · Azure Database for PostgreSQL