Microsoft Power Platform

Microsoft Power Platform is an AI platform for building and scaling intelligent apps, agents, and automation with enterprise-grade control, security, and trust. It brings together Power Apps, Power Automate, Power BI, Power Pages, Microsoft Dataverse and Copilot Studio, connected through more than 1,500 connectors across the services and systems businesses already run. Customer results include Hertz achieving 15% faster roadside issue resolution, Evri achieving £9 million in annualized cost savings and a 102% increase in successful answer rate, HEINEKEN gaining 3.1M hours in increased productivity with 10,000+ applications built using Power Apps, T-Mobile saving 97,000 hours and $4M annually, and British Heart Foundation processing 800,000 items weekly with £1M projected added revenue.

Official product page

9published use cases

7industries

8countries on record

Conversational AI

top AI capability

Evidence mix: High 9 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry

Country

9 use cases

Financial ServicesAgentic AIDocument IntelligenceConversational AI

Banco Popular Dominicano Multiplies Operational Risk Analysis 7X with AURA on Microsoft Power Platform

Banco Popular Dominicano built AURA, a multi-agent ecosystem on Microsoft Copilot Studio and Power Platform (Power Automate, Power BI, Teams, Excel, SQL, SharePoint) that automates real-time operational risk monitoring, replacing periodic manual sample-based reviews. The bank moved from roughly 40% to 100% operational risk coverage, multiplied analytical capacity sevenfold, cut manual operating load by 70%, reached 98% methodological accuracy, and now processes about 80,000 documents per week and 300+ cases per day.

Consumer GoodsConversational AIGenerative AI

Carlsberg builds AI knowledge base in two days with Microsoft Unified

Carlsberg Group built Global Brain, a large language model knowledge assistant on Azure OpenAI Service and Copilot Studio, developed in two days, that reduces time to query 4,000 operational supply chain standards by about 99% for over 10,000 supply chain workers, cutting 30-minute manual searches down to seconds.

Carlsberg Group· DenmarkAzure OpenAI in Foundry Models · Microsoft Copilot Studio · Microsoft Power Platform +2

EnergyConversational AIAgentic AI

Aker BP builds an AI-first future with Microsoft 365 Copilot and AI agents

Norwegian oil and gas producer Aker BP became an early adopter of Microsoft 365 Copilot and used Copilot Studio to let employees build their own Knowledge Agents for information retrieval, reaching a 96% active user rate on its Viva dashboards and committing to give every employee a Copilot license in 2025.

Aker BP· NorwayMicrosoft 365 Copilot · Microsoft Copilot Studio · Microsoft Power Platform +1

HealthcareGenerative AIConversational AIDocument Intelligence

Oxford University Hospitals innovate with Microsoft Copilot to deliver efficiencies and improve workforce well-being

Oxford University Hospitals NHS Foundation Trust rolled out Microsoft 365 Copilot to its 18,500 network users, with over a third of users saving one to two hours per week and one meeting-notes workflow cut from 90 minutes to 25 minutes, freeing admin time for frontline care.

Oxford University Hospitals NHS Foundation Trust· United KingdomMicrosoft 365 Copilot · Excel · Microsoft Forms +7

Government & Public SectorConversational AIAgentic AIComputer VisionGenerative AI

Manchester City Council harnesses Microsoft 365 Copilot with Copilot Studio to drive greater service for citizens

Manchester City Council deployed Microsoft 365 Copilot integrated with SharePoint for contact centre knowledge retrieval, cutting new-starter onboarding from one to two weeks down to a single day, and built an AI Foundry automation with partner ANS that classifies pothole severity from citizen-submitted photos.

Manchester City Council· United KingdomMicrosoft 365 Copilot · Microsoft Copilot Studio · Azure +2

Consumer GoodsDocument IntelligenceGenerative AI

Concentrix uses GPT-5 to automate invoice processing at 100,000 invoices per month

Concentrix, a global business services provider, built an intelligent document processing solution on Microsoft Power Platform and AI Hub using generative AI models based on GPT-5 multimodal LLM to interpret entire utility invoices (over 300 distinct layout patterns from 100+ providers) in a single step via prompts, replacing a trained-model approach that struggled to scale. The solution now processes 100,000 invoices per month (with plans to reach 800,000), improved extraction accuracy from 65-70% to as high as 99%, cut invoice-pattern development from months to no dev cycle at all, and reduced operational headcount for invoice processing from about 40 to 11 people.

Concentrix· United StatesMicrosoft Power Platform · AI Hub · Power Automate +6

RetailConversational AIAgentic AINatural Language Processing

mobilezone's AI agents cut IT support resolution time in half and handle 1,600+ chats monthly

mobilezone AG, a Swiss telecommunications retailer with more than 125 physical stores, used Microsoft Copilot Studio with Dynamics 365 and Power Platform to build two AI agents: Mia, a customer-facing agent on its website, and Supporto, an internal IT service desk agent. Mia retrieves product and offer data in real time from Dynamics 365 via an MCP server and handles roughly 1,250 active chats per month across German, English, French, and Italian. Supporto, which went live in January 2026, gathers structured information conversationally to auto-generate IT support tickets and now handles all first-level IT service requests, reducing average IT resolution time by half. Together the two agents handle more than 1,600 conversations per month.

mobilezone AG· SwitzerlandMicrosoft Copilot Studio · Dynamics 365 Customer Service · Dynamics 365 Finance +2

Technology & SoftwareIntelligent Automation

CoreLogic cuts platform costs by 5X

CoreLogic cut platform costs by 5X after migrating its on-premises RPA platform to Microsoft Power Automate, as part of a Cognizant client engagement.

CoreLogic· AustraliaMicrosoft Power Automate · Microsoft Power BI · Microsoft Azure +1

Financial ServicesGenerative AIAgentic AILarge Language ModelsConversational AI

Banco Bradesco Streamlines Customer Service with Azure AI Foundry, Apps, and Databases

Banco Bradesco, co-developing with Microsoft and Avanade, built Bridge, a multi-agent, technology-agnostic generative AI platform based on Azure OpenAI in Foundry Models, with governance standardized through Azure Red Hat OpenShift and Azure API Management for deployment and scaling. Bridge powers BIA for Customers and BIA Corporate virtual assistants across phone, chat and WhatsApp for roughly 74 million customers. Results include an 83% resolution rate for digital customer service, 80% for employee queries, 89% request retention, a more than 30% reduction in technology costs, product launches up to 10x faster, an 8x productivity increase in managerial efficiency, and a 65% efficiency gain in audit planning. Azure Cosmos DB processes more than two million requests and two billion inference tokens daily. The bank runs 10 large language models and at least 20 use cases in production, including MentorIA, which automates analysis of more than 18,000 collections calls per day.

Banco Bradesco SA· BrazilAzure OpenAI in Foundry Models · Azure AI Foundry · Azure Cosmos DB +8