Power Automate

5 use cases using this technology

5published use cases

4industries

5countries on record

Document Intelligence

top AI capability

Evidence mix: High 5 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry

Country

5 use cases

Financial ServicesConversational AIGenerative AI

Rabobank Embraces Conversational Banking with Microsoft Copilot Studio

Dutch bank Rabobank migrated its text- and voice-enabled customer service chatbots to Microsoft Copilot Studio, integrating Genesys Cloud for live-agent escalation, Azure AI Speech for voice, and Azure AI Foundry with Azure AI Search for compliant generative-AI fallback answers drawn from its website. The bank's three Copilot Studio agents now handle around 20,000 daily calls and 7,000 daily chats, achieving a 62% self-service rate for chats that are resolved without escalation to a live agent.

Rabobank· NetherlandsMicrosoft Copilot Studio · Power Automate · Power BI +5

Government & Public SectorGenerative AIDocument Intelligence

Norwegian municipality Stavanger Kommune makes citizen services more efficient with the power of data and OpenAI Service

Stavanger Kommune, Norway's fourth largest municipality, worked with partner Bouvet to build a program using Azure OpenAI Service to automatically remove sensitive personal information from data and comments citizens submit, a task previously done manually.

Stavanger Kommune· NorwayAzure OpenAI Service · Power BI · Power Apps +1

Financial ServicesAgentic AIDocument IntelligenceConversational AI

Banco Popular Dominicano Multiplies Operational Risk Analysis 7X with AURA on Microsoft Power Platform

Banco Popular Dominicano built AURA, a multi-agent ecosystem on Microsoft Copilot Studio and Power Platform (Power Automate, Power BI, Teams, Excel, SQL, SharePoint) that automates real-time operational risk monitoring, replacing periodic manual sample-based reviews. The bank moved from roughly 40% to 100% operational risk coverage, multiplied analytical capacity sevenfold, cut manual operating load by 70%, reached 98% methodological accuracy, and now processes about 80,000 documents per week and 300+ cases per day.

AutomotiveDocument Intelligence

Volvo Group streamlines invoice and claims processing with Azure AI and AI Document Intelligence

Swedish manufacturer Volvo Group built a document-processing automation using Azure AI Document Intelligence, Azure Data Factory and Power Automate to extract data from images, stamps and overwritten text in invoices and claims documents and translate them across languages, saving more than 10,000 manual hours since launch.

Volvo Group· SwedenAzure AI Document Intelligence · Azure Data Factory · Power Automate

Consumer GoodsDocument IntelligenceGenerative AI

Concentrix uses GPT-5 to automate invoice processing at 100,000 invoices per month

Concentrix, a global business services provider, built an intelligent document processing solution on Microsoft Power Platform and AI Hub using generative AI models based on GPT-5 multimodal LLM to interpret entire utility invoices (over 300 distinct layout patterns from 100+ providers) in a single step via prompts, replacing a trained-model approach that struggled to scale. The solution now processes 100,000 invoices per month (with plans to reach 800,000), improved extraction accuracy from 65-70% to as high as 99%, cut invoice-pattern development from months to no dev cycle at all, and reduced operational headcount for invoice processing from about 40 to 11 people.

Concentrix· United StatesMicrosoft Power Platform · AI Hub · Power Automate +6