Consumer GoodsDocument IntelligenceGenerative AI
Concentrix uses GPT-5 to automate invoice processing at 100,000 invoices per month
Concentrix, a global business services provider, built an intelligent document processing solution on Microsoft Power Platform and AI Hub using generative AI models based on GPT-5 multimodal LLM to interpret entire utility invoices (over 300 distinct layout patterns from 100+ providers) in a single step via prompts, replacing a trained-model approach that struggled to scale. The solution now processes 100,000 invoices per month (with plans to reach 800,000), improved extraction accuracy from 65-70% to as high as 99%, cut invoice-pattern development from months to no dev cycle at all, and reduced operational headcount for invoice processing from about 40 to 11 people.
COConcentrix· United States
Microsoft Power Platform · AI Hub · Power Automate +6 
