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Microsoft

Azure AI Document Intelligence

Azure Document Intelligence (now part of Azure Content Understanding in Foundry Tools) is a Foundry Tool that applies advanced AI models to extract text, key-value pairs, tables, and structures from documents automatically and accurately, providing high-accuracy and reliable extraction of structured and templated documents. It offers simple text extraction via prebuilt and custom models without manual labeling, customized results through automatic custom extraction improved with human feedback, and flexible deployment to ingest data from the cloud or at the edge -- including support for Azure Kubernetes Service and Azure Container Instances -- for use in search indexes and business automation workflows. It supports printed and handwritten forms, PDFs and images, in multiple languages including English, French, German, Italian, Spanish, Portuguese, Dutch, Chinese, Japanese and Korean.

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5published use cases
3industries
5countries on record
Document Intelligence
top AI capability

Evidence mix: High 5 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

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5 use cases

Professional ServicesAgentic AIGenerative AI

KPMG deploys tens of thousands of employee-built AI agents on Microsoft's AI stack

Professional services firm KPMG integrated Microsoft 365 Copilot into daily tools for 280,000 professionals and used Copilot Studio and Azure AI Foundry to let employees build their own AI agents and micro-use cases, deploying tens of thousands of them. One onboarding agent that helps new hires find templates and historical context reduced follow-up calls by 20%, and an enterprise-grade ESG agent that automates policy lifecycle management contributed to an 18-month reduction in compliance timelines. Department-level agents include KPMG Clara for audit risk detection and a Digital Gateway for real-time tax regulatory analysis.

KPMG· United StatesMicrosoft 365 Copilot · Microsoft Copilot Studio · Azure AI Foundry +3
Financial ServicesDocument Intelligence

Innovating banking efficiency: National Bank of Greece transforms operations with Microsoft Azure AI Document Intelligence

National Bank of Greece (NBG), which serves 6 million customers across 356 branches, built a Document AI solution on Azure AI Document Intelligence (formerly Form Recognizer) to replace a limited rule-based OCR process. Built in under four months after analyzing 50 million pages to create a training dataset, the solution now supports about 20 document categories across nearly 60 document templates (tax forms, payroll certificates, IDs, energy certificates, utility bills), processes documents at under 0.5 seconds per page, and integrates with six customer-facing digital banking applications. Accuracy improved to approximately 90%, the system is tuned to recognize the Greek language, and NBG now processes over 700,000 pages per month.

National Bank of Greece· GreeceAzure AI Document Intelligence · Azure Cognitive Services · Azure Machine Learning