Financial ServicesDocument Intelligence
Innovating banking efficiency: National Bank of Greece transforms operations with Microsoft Azure AI Document Intelligence
National Bank of Greece
National Bank of Greece (NBG), which serves 6 million customers across 356 branches, built a Document AI solution on Azure AI Document Intelligence (formerly Form Recognizer) to replace a limited rule-based OCR process. Built in under four months after analyzing 50 million pages to create a training dataset, the solution now supports about 20 document categories across nearly 60 document templates (tax forms, payroll certificates, IDs, energy certificates, utility bills), processes documents at under 0.5 seconds per page, and integrates with six customer-facing digital banking applications. Accuracy improved to approximately 90%, the system is tuned to recognize the Greek language, and NBG now processes over 700,000 pages per month.
