Norwegian municipality Stavanger Kommune makes citizen services more efficient with the power of data and OpenAI Service
Stavanger Kommune, Norway's fourth largest municipality, worked with partner Bouvet to build a program using Azure OpenAI Service to automatically remove sensitive personal information from data and comments citizens submit, a task previously done manually.
Overview
Stavanger Kommune, Norway's fourth largest municipality, worked with partner Bouvet to build a program using Azure OpenAI Service to automatically remove sensitive personal information from data and comments citizens submit, a task previously done manually.
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Inspect the highlighted sourceThe challenge
Despite requests not to, citizens submitting comments on videos and pictures about municipal issues to Stavanger Kommune would often include personal or sensitive information relating to themselves or others; purging this information before the data could be used was a tedious and time-consuming task for a human worker.
The solution
Working with partner Bouvet and Microsoft, Stavanger Kommune built its own Microsoft Azure data platform and implemented Power Platform (Power BI, Power Apps, Power Automate) as a low-code solution enabling self-service by users, and has started looking into Microsoft Fabric. The municipality began testing Azure OpenAI Service to automatically remove personal and sensitive information from data citizens submit, seeing it as an ideal test case given the tedious, manual nature of the task and the regulations around handling personal information. The team also built a data lake that powers a dashboard letting staff and managers see demand for healthcare professionals during peak times such as flu season.
Reported business value
At the time of writing, the data screening program to purge personal information has not yet gone live, though the team hopes it will do so soon; the data lake built to power the effort has already won a national prize, and the resulting dashboard now gives staff and managers a more holistic picture of healthcare demand, replacing five disconnected tools that previously did not communicate with one another.
Sources
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This record was researched and written with AI assistance, and its claims were checked against the sources above. (EU AI Act art. 50 transparency notice.)
Other government & public sector entries in the register.
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