Gemini

11 use cases using this technology

11published use cases

9industries

7countries on record

Generative AI

top AI capability

Evidence mix: High 11 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry

Country

11 use cases

RetailGenerative AIConversational AI

ICA Gruppen Cuts AI Proof-of-Concept Time from 18 Months to 10 Weeks on BigQuery

Swedish retailer ICA Gruppen architected its Business Intelligence Cloud Analytics (BICA) platform on Google Cloud, centered on BigQuery, and migrated its machine learning workloads, including its personalized recommendation engine, to the Gemini platform. The team also launched Shop with AI, a Gemini-based shopping assistant that simplifies meal planning. A recent proof of concept with ICA Bank was completed in two and a half months, a process that would have taken approximately 18 months previously.

ICA Gruppen· SwedenBigQuery · Bigtable · Gemini +3

Travel & HospitalityConversational AIAgentic AI

HBX Group Automates B2B Travel Support with Google Cloud Contact Center AI and Gemini

HBX Group, a Spain-based B2B travel distribution platform connecting 60,000 travel distributors to providers in 190 countries, worked with Google Cloud partner Ayesa Digital to build an omnichannel support system on Google Cloud Contact Center AI, Dialogflow CX, ADK, and Gemini, integrated with Vonage telephony and Salesforce CRM. The system now classifies all customer service requests by category and sentiment, provides 24x7 local-language coverage via LLM two-way real-time translation, autonomously handles more than 30% of repetitive cases such as fee waivers, and automates 18% of high-volume live phone interactions through an intelligent voice channel, with a target of 80% of interactions passing through AI-automated resolution by late 2026.

HBX Group· SpainGoogle Cloud Contact Center AI · Dialogflow CX · Gemini +4

Technology & SoftwareConversational AIAgentic AI

Wonderful cuts enterprise customer service costs up to 70% with multilingual Gemini voice agents

Wonderful built enterprise-grade AI agents on Google Cloud's Gemini and Vertex AI that operate across voice, text, and email in dozens of languages and local dialects, expanding across EMEA markets including Arabic, Czech, French, Greek, Dutch, and Italian. Early deployments let contact centers handle thousands of simultaneous conversations, cutting enterprise costs by around 70% per minute of AI-handled call or chat, and one banking client built a promotional AI agent in four days versus the weeks it would have taken 50 people previously.

Wonderful· IsraelGemini · Vertex AI · Compute Engine +2

ManufacturingGenerative AI

Mercer International Cuts Safety Training Production Costs 75% with Gemini and Google Vids

Bio-manufacturing company Mercer International deployed 2,000 Gemini seats across Google Workspace and adopted Google Vids, an AI video creation app, to turn safety documents into professional training videos with voiceovers in multiple languages for its 4,000 employees across hazardous industrial sites, cutting safety training production costs by up to 75% and unlocking an estimated $3 million a year in productivity gains.

Mercer InternationalGoogle Workspace · Gemini · Google Vids

Media & EntertainmentRetrieval-Augmented GenerationGenerative AI

Mediahuis strengthens its commitment to quality journalism with Google Cloud's AI

Mediahuis, a European media group publishing more than 30 news brands including De Standaard, NRC and De Telegraaf, built NewsSearch, an AI assistant combining Elasticsearch with Google Cloud's Vertex AI and Gemini models to let journalists search millions of archived articles, verify facts, generate summaries and suggest story angles. Research that sometimes took hours is now done in a few seconds or minutes, and the tool is being extended to other publications in the group after a successful pilot.

MediahuisVertex AI · Gemini · Elasticsearch +3

HealthcareDocument IntelligenceGenerative AI

Giles AI delivers 95% accuracy in data extraction with Vertex AI and Gemini

London-based Giles AI built its giles research assistant on Google Cloud's Vertex AI and Gemini, using Document AI to parse medical literature, achieving 95% accuracy in data extraction, an 85% reduction in time required for clinical research tasks, and a 98% agreement rate between the AI and human researchers.

Giles AI· United KingdomVertex AI · Gemini · Gemini Pro +5

Financial ServicesRetrieval-Augmented GenerationGenerative AILarge Language Models

Deutsche Bank builds DB Lumina, a RAG research agent that saves analysts up to two hours per report

Deutsche Bank Research built DB Lumina, an AI research agent on Google Cloud (GKE, Vertex AI Gemini models, Cloud SQL pgvector, Discovery Engine RAG) that lets analysts chat with documents, use standardized prompt templates, and ground answers in enterprise knowledge with inline citations. Since going live in September 2024, DB Lumina has reached about 5,000 users across Deutsche Bank Research, saving analysts 30-45 minutes preparing earnings note templates and up to two hours writing research reports and roadshow updates, with one analyst increasing report analysis depth by 50%.

Deutsche BankGoogle Kubernetes Engine · Vertex AI · Cloud SQL +5

HealthcareGenerative AIDocument Intelligence

MEDITECH rolls out Gemini in Google Workspace, saving employees 7 hours per week on manual tasks

MEDITECH, a healthcare EHR provider serving customers in more than 23 countries, ran a Gemini for Google Workspace trial across multiple divisions with support from Google Cloud partner Onix, tracking use cases and results in a shared spreadsheet. Employees used Gemini to summarize Google Meet calls, draft and revise emails and documents, and consolidate industry news, saving an average of seven hours per employee per week and improving job satisfaction, which led MEDITECH to roll Gemini out company-wide.

MEDITECHGemini · Google Workspace · Google Meet +1

InsuranceGenerative AIDocument IntelligenceConversational AIPredictive Analytics

From data migration to AI innovation: AXA Switzerland's digital transformation journey with Google Cloud

AXA Switzerland, the country's leading insurer serving over 40% of Swiss companies, migrated its data lake to Google Cloud in 2021 and built a cloud-native analytics foundation using BigQuery, Vertex AI, Cloud Run and Dialogflow. Query and processing times were reduced by over 95%, from days to minutes or seconds. The insurer uses generative AI as an assistant to human employees rather than for direct customer interaction, including natural language processing to translate and summarize complex documents such as court rulings and medical records -- cutting a task that took specialists 25 minutes down to seconds. Over 100 Google Cloud projects are now live in production across all business lines.

AXA Switzerland· SwitzerlandBigQuery · Vertex AI · Cloud Run +2

TelecommunicationsGenerative AIAgentic AIConversational AI

TELUS builds its Fuel iX generative AI platform on Google Cloud

Canadian telecom TELUS built Fuel iX, a proprietary generative AI platform on Google Cloud, giving more than 57,000 team members secure access to 40+ AI models, including Anthropic's Claude and Google's Gemini via Vertex AI. Employees have created over 13,000 custom AI solutions and 47 large-scale gen AI products, driving more than $90 million in benefits and 500,000+ hours of time savings to date, and TELUS's engineering teams now ship code 30% faster. TELUS extended Fuel iX to power its customer-facing GenAI support tool, which became the first gen AI tool in the world internationally certified in Privacy by Design.

TELUS· CanadaFuel iX · Vertex AI · Claude +1

Media & EntertainmentRecommendation & PersonalizationGenerative AIConversational AIAgentic AI

How Schibsted is using AI to boost efficiency for their newsrooms and their readers

Schibsted Media (Norway) uses generative AI across its newsrooms via several tools: a suggested-stories feature at VG that maintains an 85% thumbs-up ratio comparable to lead stories; Videofy, an in-house service that generates 20-second news videos instantly from published articles, integrated into its Content Management System; and ARIA, an AI framework of specialised agents that lets staff query real-time compiled data through platforms like Slack. Journalists also use an AI toolbox, built by a journalist rather than the AI team, to generate potential questions and answers around articles using models including Claude and GPT.

Schibsted· NorwayVideofy · ARIA · Claude +3