Vertex AI

11 use cases using this technology

11published use cases

8industries

5countries on record

Generative AI

top AI capability

Evidence mix: High 11 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry

Country

11 use cases

InsuranceGenerative AIDocument Intelligence

SIGNAL IDUNA Builds a Gemini-Powered Knowledge Assistant for Customer Service Agents

German insurer SIGNAL IDUNA, working with Google Cloud, BCG and Deloitte, built an AI knowledge assistant on Vertex AI using Gemini 1.5 Pro, Document AI layout parsing, Google's Gecko multilingual embeddings and a PostgreSQL pgvector store. Grounded in more than 2,000 internal documents covering 600+ tariffs, the assistant lets agents ask natural-language questions, cutting core processing time by about 30% and raising the case closure rate from 73% to almost 98% in an internal experiment with 20 employees.

SIGNAL IDUNA· GermanyVertex AI · Gemini 1.5 Pro · Google Cloud Document AI +5

Technology & SoftwareConversational AIAgentic AI

Wonderful cuts enterprise customer service costs up to 70% with multilingual Gemini voice agents

Wonderful built enterprise-grade AI agents on Google Cloud's Gemini and Vertex AI that operate across voice, text, and email in dozens of languages and local dialects, expanding across EMEA markets including Arabic, Czech, French, Greek, Dutch, and Italian. Early deployments let contact centers handle thousands of simultaneous conversations, cutting enterprise costs by around 70% per minute of AI-handled call or chat, and one banking client built a promotional AI agent in four days versus the weeks it would have taken 50 people previously.

Wonderful· IsraelGemini · Vertex AI · Compute Engine +2

Media & EntertainmentRetrieval-Augmented GenerationGenerative AI

Mediahuis strengthens its commitment to quality journalism with Google Cloud's AI

Mediahuis, a European media group publishing more than 30 news brands including De Standaard, NRC and De Telegraaf, built NewsSearch, an AI assistant combining Elasticsearch with Google Cloud's Vertex AI and Gemini models to let journalists search millions of archived articles, verify facts, generate summaries and suggest story angles. Research that sometimes took hours is now done in a few seconds or minutes, and the tool is being extended to other publications in the group after a successful pilot.

MediahuisVertex AI · Gemini · Elasticsearch +3

TransportationComputer VisionPredictive Analytics

CrossTech Cuts High-Risk Rail Faults 96% with Computer Vision Predictive Maintenance on Google Cloud

UK startup CrossTech built Hubble, an AI computer vision platform that analyzes video captured from trains to detect hazards such as overgrown vegetation, signal obstructions and track ballast issues, running on Google Cloud's Compute Engine, Cloud Run and Vertex AI. Using Vertex AI, CrossTech halved the time to build a first model version to six weeks and cut deployment cycles by 70%. The predictive maintenance has delivered roughly £20 million in annual net maintenance efficiency for customers, reduced unplanned service interruptions by 30%, cut high-risk faults on key lines by 96%, and enabled frontline teams to remediate 6,000 faults.

CrossTech· United KingdomCompute Engine · Cloud Run · Vertex AI +1

HealthcareDocument IntelligenceGenerative AI

Giles AI delivers 95% accuracy in data extraction with Vertex AI and Gemini

London-based Giles AI built its giles research assistant on Google Cloud's Vertex AI and Gemini, using Document AI to parse medical literature, achieving 95% accuracy in data extraction, an 85% reduction in time required for clinical research tasks, and a 98% agreement rate between the AI and human researchers.

Giles AI· United KingdomVertex AI · Gemini · Gemini Pro +5

Financial ServicesRetrieval-Augmented GenerationGenerative AILarge Language Models

Deutsche Bank builds DB Lumina, a RAG research agent that saves analysts up to two hours per report

Deutsche Bank Research built DB Lumina, an AI research agent on Google Cloud (GKE, Vertex AI Gemini models, Cloud SQL pgvector, Discovery Engine RAG) that lets analysts chat with documents, use standardized prompt templates, and ground answers in enterprise knowledge with inline citations. Since going live in September 2024, DB Lumina has reached about 5,000 users across Deutsche Bank Research, saving analysts 30-45 minutes preparing earnings note templates and up to two hours writing research reports and roadshow updates, with one analyst increasing report analysis depth by 50%.

Deutsche BankGoogle Kubernetes Engine · Vertex AI · Cloud SQL +5

RetailPredictive Analytics

OTTO improves demand forecasting accuracy up to 30% with Google Cloud's TiDE model

OTTO, a leading German ecommerce retailer, used Google Cloud's Time-series Dense Encoder (TiDE) model trained on Vertex AI and deployed on GKE to analyze multivariate time-series data such as seasonal demand patterns, pricing changes, and promotions. TiDE improved demand forecasting accuracy by up to 30%, helping OTTO reduce inventory costs, minimize stock-outs and overstocks, and support dynamic pricing, with particularly strong responsiveness for volatile products like iPhones versus more stable items like men's jeans.

OTTO· GermanyVertex AI · BigQuery · Google Kubernetes Engine (GKE)

InsuranceGenerative AIDocument IntelligenceConversational AIPredictive Analytics

From data migration to AI innovation: AXA Switzerland's digital transformation journey with Google Cloud

AXA Switzerland, the country's leading insurer serving over 40% of Swiss companies, migrated its data lake to Google Cloud in 2021 and built a cloud-native analytics foundation using BigQuery, Vertex AI, Cloud Run and Dialogflow. Query and processing times were reduced by over 95%, from days to minutes or seconds. The insurer uses generative AI as an assistant to human employees rather than for direct customer interaction, including natural language processing to translate and summarize complex documents such as court rulings and medical records -- cutting a task that took specialists 25 minutes down to seconds. Over 100 Google Cloud projects are now live in production across all business lines.

AXA Switzerland· SwitzerlandBigQuery · Vertex AI · Cloud Run +2

Financial ServicesDocument IntelligenceConversational AINatural Language ProcessingAgentic AI

Berenberg's Gemini Enterprise transformation

Berenberg, Germany's oldest private bank (founded 1590, €39 billion AUM, 1,600 employees), is the first bank in Europe rolling out Gemini Enterprise bankwide with Google Cloud. Berenberg's AI journey began in 2018 with traditional ML for portfolio management, then in 2022 the bank built BegoChat, a custom AI assistant on Vertex AI, to aggregate and analyze broker reports, company filings, and news for equity portfolio managers, infused with Berenberg's proprietary investment frameworks. A similarly built tool generates the bank's daily 'Morning Mail' market briefing, with AI assistance producing content 85-90% faster with human review for quality and compliance. Berenberg later adopted NotebookLM for an 'Everyday AI' layer of document summarization, translation, and comparison, and is now rolling out Gemini Enterprise (formerly AgentSpace) across the bank starting in 2026, giving employees a marketplace of centrally managed generic and role-specific agents (Research, financial analysis, Due Diligence support).

Berenberg· GermanyVertex AI · NotebookLM · Gemini Enterprise

TelecommunicationsGenerative AIAgentic AIConversational AI

TELUS builds its Fuel iX generative AI platform on Google Cloud

Canadian telecom TELUS built Fuel iX, a proprietary generative AI platform on Google Cloud, giving more than 57,000 team members secure access to 40+ AI models, including Anthropic's Claude and Google's Gemini via Vertex AI. Employees have created over 13,000 custom AI solutions and 47 large-scale gen AI products, driving more than $90 million in benefits and 500,000+ hours of time savings to date, and TELUS's engineering teams now ship code 30% faster. TELUS extended Fuel iX to power its customer-facing GenAI support tool, which became the first gen AI tool in the world internationally certified in Privacy by Design.

TELUS· CanadaFuel iX · Vertex AI · Claude +1

Technology & SoftwareMachine LearningPredictive AnalyticsNatural Language Processing

Fifth Dimension unlocks insights and intelligence with Google Cloud

Fifth Dimension, founded in 2023, provides an AI platform combining machine learning, predictive analytics and natural language processing to uncover hidden patterns in real estate data, processing over 1TB of data per month by 2025. Facing scalability and cost problems with its original infrastructure, the company adopted Google Cloud, building its ML stack on Vertex AI (running Google Cloud Gemini and Anthropic Claude models), plus Cloud SQL, Cloud Run and Pub/Sub. This scaled processing capacity 50x to handle document-processing surges, supported 6x global client growth across multiple regions, and decreased infrastructure costs by 30% through serverless architecture. Model deployment time dropped from weeks to days, platform engagement tripled in 2025, and annual recurring revenue grew 6x in the same year.

Fifth Dimension· United KingdomVertex AI · Google Cloud Gemini · Anthropic Claude +3