Claude

16 use cases using this technology · by Anthropic

16published use cases

9industries

6countries on record

Agentic AI

top AI capability

Evidence mix: High 16 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry

Country

16 use cases

Government & Public SectorGenerative AIConversational AI

GDS pilots GOV.UK Chat, an AI assistant, with more than 10,000 users, reaching 90% answer accuracy

The UK Government Digital Service ran two public pilots of GOV.UK Chat over 18 months; more than 10,000 users asked 26,000 questions about government services. Answers draw exclusively on guidance published on GOV.UK. GDS reports answer accuracy rising from 76% to 90%, 73% of surveyed app users finding it useful, an 88% answer rate for in-scope questions and an average 10.7 seconds per answer; the latest version uses Amazon Bedrock and Anthropic Claude models.

Government Digital Service (UK)· United KingdomAmazon Bedrock · Claude

Technology & SoftwareGenerative AI

Trusted Shops automates 50% of support requests with Amazon Bedrock and Anthropic Claude

Trusted Shops, Europe's leading provider of buyer protection and trust seals for e-commerce, uses Amazon Bedrock with Anthropic Claude to classify incoming Zendesk support tickets into more than 30 intent categories. An AWS Lambda function anonymizes ticket content before it is sent to the model. Being able to process this data only in European data centres was a critical criterion in choosing Amazon Bedrock. The AWS Germany blog post reports that the automation rate rose from an initial 15 percent to 50 percent of incoming support requests and that full resolution time for human handling fell by 60 percent.

Trusted ShopsAmazon Bedrock · Claude · AWS Lambda +1

Financial ServicesAgentic AIConversational AI

Gradient Labs achieves 80-90% support resolution rates for banks with Claude-based AI agents

Gradient Labs built an AI customer support platform for regulated financial institutions that uses Claude for intent classification, standard-operating-procedure execution and response generation grounded in a knowledge graph. Rather than automating only simple queries, the platform resolves 80-90% of complex customer support queries end to end without human intervention, with customer satisfaction outcomes as high as 98%, and can automate almost 80% of tasks within customer support and operations functions.

Gradient LabsClaude

ManufacturingConversational AI

Everllence Builds a Maritime Engine Troubleshooting Chatbot on Amazon Bedrock

Everllence (formerly MAN Energy Solutions, part of Volkswagen Group) built a generative AI chatbot on Amazon Bedrock, using Anthropic's Claude models, that lets maritime engineers ask natural-language troubleshooting questions about diesel engines while at sea. The chatbot draws on 5 million technical documents and real-time telemetry from 1,778 connected sites to answer complex queries in one minute or less, and explicitly declines to answer when it lacks a validated source.

Everllence· GermanyAmazon Bedrock · Claude

Technology & SoftwareConversational AIAgentic AI

Supermetrics lets marketers manage ad campaigns from a conversation with Claude

Supermetrics, which serves more than 200,000 businesses with marketing data infrastructure, built a Claude connector that lets marketers ask questions across ad and analytics platforms and, with approval, create or edit campaigns on Google Ads, Meta, Microsoft Advertising, TikTok, LinkedIn and Snapchat directly from the conversation. Since its February launch the connector has grown active users 250% month over month on average, and Norwegian agency customer Layer cut 10-hour client reports down to 20 minutes with zero hallucinations found during weeks of validation.

SupermetricsClaude · Claude Cowork · Claude Code +2

Technology & SoftwareComputer VisionAgentic AI

IFS Nexus Black's Resolve cuts fault resolution time 25% for industrial field engineers

IFS Nexus Black built Resolve, an AI assistant on Claude that helps field engineers in manufacturing, energy and utilities diagnose equipment problems by analyzing images and correlating sensor readings, using Model Context Protocol to connect to legacy industrial systems. Resolve cuts fault resolution time by 25%, and at a William Grant & Sons distillery in Scotland the predictive-maintenance deployment is expected to save an estimated £8.4 million a year at that single site by shifting technicians from reactive repairs to predicting failures before they happen.

IFS Nexus BlackClaude · Model Context Protocol (MCP) · Claude Agent SDK +1

Technology & SoftwareAgentic AIGenerative AI

Matillion's Maia cuts data pipeline creation from 40 hours to 1 with Claude

Matillion, a data integration platform used by enterprises including Cisco and London Stock Exchange Group, built an AI assistant called Maia on Claude that lets users describe pipeline requirements in plain English and automatically generates, migrates and optimizes production-ready data pipelines in Matillion's proprietary YAML-based language. One customer's sophisticated data transformations that took 40 hours now take 1 hour with Maia, and 80% of Matillion's own developers use Claude Code, reporting an average 41% reduction in time spent on pull requests.

MatillionClaude · Claude Code

Technology & SoftwareAgentic AIGenerative AI

Athena Intelligence compresses enterprise knowledge work using Claude

Athena Intelligence built an AI-native workspace and autonomous agent platform powered by Claude that serves Fortune 500 enterprises, law firms, financial services organizations, healthcare systems, and government agencies. The platform deploys production enterprise workflows in 4-8 weeks versus a 6-12 month industry standard, runs over 10,000 autonomous workflows weekly, and at an AmLaw 100 law firm fully automated the generation and distribution of 400 monthly compensation memos end-to-end, cutting a 2-3 day manual process to an overnight run with zero manual intervention.

Athena IntelligenceClaude · Claude Opus 4.6 · Claude Sonnet 4.5

EducationConversational AIAgentic AI

Syracuse University rolls out Claude Enterprise to 30,000 students, faculty, and staff

Syracuse University gave every student, faculty member, and staff member access to Claude, and is launching Clementine, a class-search tool that uses Claude Opus to query millions of rows of enterprise data in real time through custom MCPs so students can ask natural-language questions about which classes to take. The university's Chief Digital Officer also redesigned a practice exam using Claude to test recall through short written answers instead of multiple choice, after which real exam scores rose 12 points, and reports Claude Code is now the most requested tool among IT staff and other university staff.

Syracuse UniversityClaude · Claude Opus 4.6 · Claude Code +1

HealthcareAgentic AIConversational AI

Zingage cuts home care agency after-hours labor costs 82% with Claude-powered coordination agents

Zingage built an AI agent platform for home care agencies that operates directly inside agencies' electronic medical records, using Claude for structured tool calling and reasoning to handle caregiver call-outs, restaffing, and compliance documentation around the clock. At one Medicaid agency the system cut after-hours labor costs by 82% while maintaining 98% shift coverage, and a private-pay agency grew biweekly revenue 35% in six months by responding to after-hours client calls that previously went to voicemail. Average issue resolution time fell from 20-30 minutes of manual coordination to under 5 minutes.

ZingageClaude

Financial ServicesDocument IntelligenceAgentic AI

Inscribe cuts fraud review time 20x from 30 minutes to 90 seconds with Claude-powered risk agents

Inscribe, which builds AI Risk Agents for banks and fintechs, uses Claude on Amazon Bedrock to power fraud detection, document verification and risk analysis for financial institutions. The company's AI Fraud Analyst detects fraud in images and PDFs, runs KYC/KYB checks, and produces auditable risk reports in about 90 seconds, a 20x reduction from the prior 30-minute manual review. One fintech client increased loan application processing capacity 70x without adding headcount using Inscribe's Claude-powered risk agents.

InscribeClaude · Amazon Bedrock

EnergyAgentic AIDocument Intelligence

AES cuts safety audit costs 99% using Claude AI agents on Google Cloud's Gemini Enterprise Agent Platform

AES built AI agents using Anthropic's Claude models on Google Cloud's Gemini Enterprise Agent Platform to automate its health and safety audit process, which previously required about 100 employee hours per audit across more than 1,500 audits a year. After a two-month build, AES ran more than 50 agent audits and saw audit costs fall 99%, audit turnaround drop from 14 days to one hour, audit accuracy rise 10-20%, and annual audit capacity double, with a human still reviewing each agent-assisted audit.

AES· United StatesGemini Enterprise Agent Platform · Claude

Technology & SoftwareConversational AIAgentic AI

Vambe Powers Conversational Commerce Across Latin America with Claude

Vambe, a Chilean startup, built a conversational AI platform on Claude that automates sales conversations, lead qualification, and transactions for over 1,500 mid-sized businesses across Latin America via WhatsApp and Instagram. With Claude, Vambe achieved 95%+ multi-agent reliability (up from 30% with previous models), 40-60% higher conversion rates versus previous sales processes, 60% reduction in healthcare clinic no-shows, customer onboarding time reduced from 7 days to 3 days, and engineering debugging time dropped from 40% to 10% of workload, freeing 120 hours per month. AI-to-AI handoff reliability improved to over 95%, and average agents per platform increased from 1.0 to 2.3.

Vambe· ChileClaude · Claude Opus 4.5 · Claude Code

TelecommunicationsGenerative AIAgentic AIConversational AI

TELUS builds its Fuel iX generative AI platform on Google Cloud

Canadian telecom TELUS built Fuel iX, a proprietary generative AI platform on Google Cloud, giving more than 57,000 team members secure access to 40+ AI models, including Anthropic's Claude and Google's Gemini via Vertex AI. Employees have created over 13,000 custom AI solutions and 47 large-scale gen AI products, driving more than $90 million in benefits and 500,000+ hours of time savings to date, and TELUS's engineering teams now ship code 30% faster. TELUS extended Fuel iX to power its customer-facing GenAI support tool, which became the first gen AI tool in the world internationally certified in Privacy by Design.

TELUS· CanadaFuel iX · Vertex AI · Claude +1

EnergyNatural Language ProcessingAgentic AI

AES accelerates renewable energy adoption with Claude on Google Cloud

AES, a global energy company, built a multi-agent AI system using Claude on Google Cloud to automate internal safety audits of its renewable energy assets. The system uses document processing agents, task breakdown agents, and report generation agents to process hundreds of pages of safety documentation, evaluate compliance, and produce audit reports. Audit reports that previously took up to two weeks to complete (across roughly 1,550 internal audits annually) can now be generated in about an hour, a 99% reduction in time, alongside a 10-20% improvement in audit accuracy and a 99% reduction in audit costs.

AESClaude · Google Cloud

Media & EntertainmentRecommendation & PersonalizationGenerative AIConversational AIAgentic AI

How Schibsted is using AI to boost efficiency for their newsrooms and their readers

Schibsted Media (Norway) uses generative AI across its newsrooms via several tools: a suggested-stories feature at VG that maintains an 85% thumbs-up ratio comparable to lead stories; Videofy, an in-house service that generates 20-second news videos instantly from published articles, integrated into its Content Management System; and ARIA, an AI framework of specialised agents that lets staff query real-time compiled data through platforms like Slack. Journalists also use an AI toolbox, built by a journalist rather than the AI team, to generate potential questions and answers around articles using models including Claude and GPT.

Schibsted· NorwayVideofy · ARIA · Claude +3