MEDITECH rolls out Gemini in Google Workspace, saving employees 7 hours per week on manual tasks

Overview

MEDITECH, a healthcare EHR provider serving customers in more than 23 countries, ran a Gemini for Google Workspace trial across multiple divisions with support from Google Cloud partner Onix, tracking use cases and results in a shared spreadsheet. Employees used Gemini to summarize Google Meet calls, draft and revise emails and documents, and consolidate industry news, saving an average of seven hours per employee per week and improving job satisfaction, which led MEDITECH to roll Gemini out company-wide.

The challenge

Introducing new technology into MEDITECH's ecosystem is especially complicated due to the highly regulated nature of the healthcare industry, requiring compliance with data privacy and security regulations, while staff spent significant manual time on tasks like meeting notetaking and drafting and revising emails and documents.

The solution

MEDITECH chose Gemini as a covered service under its BAA with Google, ensuring internal data stayed private and was not used for AI model training, and worked with Google Cloud Premier Partner Onix to run a trial with a representative sample group across divisions, tracking use cases and feedback in a shared spreadsheet before rolling Gemini out to the entire organization.

Reported business value

MEDITECH employees saved an average of seven hours per employee per week by reducing manual tasks such as notetaking and drafting/revising emails and documents, with automatic summarization of Google Meet calls and rapid consolidation of industry news through Google Chat, and teams reporting greater job satisfaction from focusing on innovation instead of mundane tasks.