Financial ServicesConversational AIDocument IntelligenceAgentic AI
N26 automates customer operations with Claude
N26
N26, a fully licensed digital bank serving customers across 24 European markets, deployed Claude via AWS Bedrock in Europe to automate document-heavy customer service workflows. Since 2024, N26 has integrated Claude into more than 15 internal applications: a customer-facing virtual assistant providing instant support in five languages, automated chargeback handling that translates documentation and recommends decisions on complex cases, processing of incoming physical claim letters, and financial crime analysis where Claude synthesizes customer data and auto-drafts investigation reports. One year after implementation, N26 automated up to 70% of tasks across targeted processes and reduced manual processing by up to 50% in specific processes.
