LangSmith

2 use cases using this technology

2published use cases

2industries

1countries on record

Agentic AI

top AI capability

Evidence mix: High 2 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry

Country

2 use cases

Technology & SoftwareConversational AIAgentic AI

Wondr Health scales trusted health coaching with Claude

Wondr Health, a digital behavior-based weight management program offered as an employer benefit, worked with AI engineering firm Blank Metal to build Wonda, an AI coaching layer running on Claude via Amazon Bedrock: Claude Opus 4.5 powers coaching conversation reasoning, Sonnet runs a parallel safety subagent that monitors every conversation turn and escalates risk to human coaches via Zendesk, and Haiku runs automated evaluations, with onboarding answers grounded in Wondr's curriculum through a RAG pipeline. Before launch, Wondr's clinical and coaching teams tested Wonda against more than 700 questions across six user personas. The AI coaching layer compresses onboarding that historically took a human coach 30 to 60 minutes into a 10-minute guided conversation.

Wondr HealthClaude Platform · Amazon Bedrock · LangGraph +2

TelecommunicationsAgentic AIRetrieval-Augmented Generation

Fastweb + Vodafone: Transforming Customer Experience with AI Agents using LangGraph and LangSmith

Fastweb + Vodafone, part of the Swisscom Group and one of Europe's leading telecommunications providers serving millions of customers across Italy, built two AI agent systems on LangChain and LangGraph. Super TOBi transforms its existing chatbot TOBi into an agentic system using a Supervisor agent (for routing and guardrails) and specialized Use Case agents following the LLM Compiler pattern to call customer APIs and execute transactional actions like offer activation or payment updates. Currently serving nearly 9.5 million customers through the Customer Companion App and voice channels, Super TOBi achieves a 90% correctness rate, an 82% resolution rate, and a Customer Effort Score of 5.2 out of 7. Super Agent is an internal tool that augments call center consultants with diagnostics and guidance, storing operational knowledge as a graph in Neo4j and using an automated ETL pipeline with LangGraph and LLM agents to convert business-authored procedures into the knowledge graph; it has driven One-Call Resolution rates above 86%. The company uses LangSmith for observability, daily automated evaluation of chatbot responses, and continuous improvement.

Fastweb + Vodafone· ItalyLangChain · LangGraph · LangSmith +1