Zendesk

2 use cases using this technology · by Zendesk

2published use cases

1industry

0countries on record

Agentic AI

top AI capability

Evidence mix: High 2 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Technology & SoftwareGenerative AI

Trusted Shops automates 50% of support requests with Amazon Bedrock and Anthropic Claude

Trusted Shops, Europe's leading provider of buyer protection and trust seals for e-commerce, uses Amazon Bedrock with Anthropic Claude to classify incoming Zendesk support tickets into more than 30 intent categories. An AWS Lambda function anonymizes ticket content before it is sent to the model. Being able to process this data only in European data centres was a critical criterion in choosing Amazon Bedrock. The AWS Germany blog post reports that the automation rate rose from an initial 15 percent to 50 percent of incoming support requests and that full resolution time for human handling fell by 60 percent.

Trusted ShopsAmazon Bedrock · Claude · AWS Lambda +1

Technology & SoftwareConversational AIAgentic AI

Wondr Health scales trusted health coaching with Claude

Wondr Health, a digital behavior-based weight management program offered as an employer benefit, worked with AI engineering firm Blank Metal to build Wonda, an AI coaching layer running on Claude via Amazon Bedrock: Claude Opus 4.5 powers coaching conversation reasoning, Sonnet runs a parallel safety subagent that monitors every conversation turn and escalates risk to human coaches via Zendesk, and Haiku runs automated evaluations, with onboarding answers grounded in Wondr's curriculum through a RAG pipeline. Before launch, Wondr's clinical and coaching teams tested Wonda against more than 700 questions across six user personas. The AI coaching layer compresses onboarding that historically took a human coach 30 to 60 minutes into a 10-minute guided conversation.

Wondr HealthClaude Platform · Amazon Bedrock · LangGraph +2