DXC brings Claude to the insurance backbone running billions of policies
DXC TechnologyClaude Platform · Claude APIDXC Technology built Assure, an orchestration platform for its 1,100 insurance carrier, broker and TPA customers, with Claude running inside every layer: document intelligence classifies incoming claims documents in under a second, workflow orchestration routes decisions via purpose-built Smart Apps, and a compliance layer logs and can replay every action for regulators. Claude cut claims document backlogs from days to minutes, embedded new regulatory rules in days versus the historical 12-18 months, and stood up a working version of a complex, regulated workers' compensation benefits calculation in eight hours that was 80% right on the first pass, reducing the share of that calculation requiring human judgment from 70% to 20%.
Overview
DXC Technology built Assure, an orchestration platform for its 1,100 insurance carrier, broker and TPA customers, with Claude running inside every layer: document intelligence classifies incoming claims documents in under a second, workflow orchestration routes decisions via purpose-built Smart Apps, and a compliance layer logs and can replay every action for regulators. Claude cut claims document backlogs from days to minutes, embedded new regulatory rules in days versus the historical 12-18 months, and stood up a working version of a complex, regulated workers' compensation benefits calculation in eight hours that was 80% right on the first pass, reducing the share of that calculation requiring human judgment from 70% to 20%.
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Inspect the highlighted sourceThe challenge
Insurance decisions on underwriting and claims run mostly on human judgment applied to documents arriving by email, fax, paper and phone; before Claude, making sense of those documents consumed 40-50% of expert time in claims operations, and backlogs ran days while exceptions waited and errors compounded. The industry sits on four exabytes of data, of which DXC estimates less than 15% is usable.
The solution
DXC built Assure, an API-driven orchestration platform, with Claude running in every layer: a document intelligence layer classifies incoming documents in under a second and extracts the policy, party, amount and date; workflow orchestration routes decisions to purpose-built "Smart Apps" for single jobs like first notice of loss or reserving; a compliance layer logs and can replay every action for regulators; and work is routed across model tiers, with simple triage on lighter models and hundred-page claims files routed to a frontier model.
Reported business value
Claude cut claims document backlogs from days to minutes, with documents classified in under a second. DXC embedded new regulatory rules in days versus the historical 12-18 months. A Smart App for a regulated workers' compensation benefits calculation was stood up in eight hours and was 80% right on the first pass, and the share of that calculation requiring human judgment has dropped from 70% to 20%. Claude-powered capabilities have scaled to thousands of employees across DXC's 14,000-person insurance business.
Sources
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This record was researched and written with AI assistance, and its claims were checked against the sources above. (EU AI Act art. 50 transparency notice.)
Other insurance entries in the register.
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