AI use cases for Sales
3 documented implementations
Sandvik Revolutionizes Manufacturing with Microsoft AI Solutions
Sandvik, a Swedish manufacturing technology company, built the Manufacturing Copilot using Azure OpenAI Service and Azure AI Search to give employees and customers natural-language access to decades of product documentation, help files, and audio/video recordings across its CAD/CAM software brands (including Cimatron, GibbsCAM, and SigmaNEST). Rather than building separate solutions per product, Sandvik created a shared service with product-specific Copilots, each trained on brand-specific proprietary knowledge and supporting 19 languages with domain-specific translation algorithms. The tool is used internally in sales, customer support, and training, and was first launched across three CAD/CAM brands with a rollout planned to reach 400,000 users. Sandvik reports an average productivity gain of 20-30% (up to 50% for entirely new problems) and roughly 50% less time to onboard new salespeople.
Sandvik· SwedenAzure OpenAI Service · Azure AI Search · GitHub CopilotDelivering One Highstreet Experience Through Connected Data and Intelligence
Highstreet Insurance Partners, an insurance brokerage that has grown through partnerships with more than 200 independent agencies, built Ora, a proprietary unified digital intelligence platform on Databricks that combines trusted data, analytics, intelligent automation and AI. Ora manages more than 49 billion data points spanning client, policy and carrier history for roughly 500,000 active client relationships. Highstreet built a knowledge graph connecting clients, policies, coverages, documents, and communications to ground AI agent recommendations, uses Unity Catalog for governance across data and ML assets, and Databricks Model Serving to run machine learning models that surface renewal-likelihood scores and cross-sell opportunities. Highstreet reduced the time to onboard a new agency partner's data into Ora from as much as six months to less than two weeks, and increased daily data refresh success from 35% to more than 95% after re-engineering Ora's data foundation with Lakeflow pipelines and Delta Lake.
Transforming the CX experience: How Cisco plans to cut renewal proposal time by 20%
Cisco's Customer Experience organization partnered with Mistral to build the AI Renewals Agent, the first solution from a strategic partnership between the two companies. Account managers previously had to manually analyze more than 50 signals across structured and unstructured customer data to draft renewal proposals. The agent uses text-to-SQL across multiple platforms, keeping customer data on premise and scaling across Cisco's own GPU cluster, with Mistral's Applied AI team collaborating on fine-tuning. Cisco estimates the agent can cut time spent creating renewal proposals and preparing for customer engagements by up to 20%.
CiscoMistral