Azure API Management

Azure API Management is a fully managed, Azure-native platform used to secure, govern and scale traditional and AI APIs throughout their lifecycle, offering an AI gateway for models, MCP servers and agents with token quota enforcement, semantic caching and content safety, plus a central catalog for discovery and governance across hybrid and multicloud environments; it is trusted by over 35,000 customers worldwide, manages 2 million APIs, and processes 3 trillion requests monthly across more than 60 regions.

Official product page

3published use cases

2industries

3countries on record

Agentic AI

top AI capability

Evidence mix: High 3 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry

Country

3 use cases

PharmaceuticalsGenerative AIAgentic AIConversational AI

Trusted AI at scale: UCB accelerates innovation for patients with Microsoft Foundry

Belgian biopharmaceutical company UCB built SKAI, a secure AI platform on Microsoft Foundry and Azure OpenAI, including the Milton assistant that drafts medical writing documents and Programmer Mike that translates statistical code, moving from concept to production in under six months and aiming to grow Microsoft 365 Copilot adoption from 50% to 80% of employees.

UCB· BelgiumAzure · Azure OpenAI · Azure AI Foundry +5

Financial ServicesAgentic AIConversational AINatural Language Processing

Deutscher Maklerverbund's multi-agent AI platform triggers system actions in 70% of broker conversations

DEMV Deutscher Maklerverbund, a German insurance broker network serving more than 7,000 offices and 16,000 users, built Professional Works X (PWX), a multi-agent AI platform using Azure OpenAI Service, Microsoft Foundry, and Azure API Management. Each PWX agent manages a specific task area -- drafting communications, handling policy and claims operations -- allowing brokers to interact via chat or voice and submit claims, manage policies, and capture customer information directly through AI-powered processes, such as creating a claim from an uploaded photo of a police accident report. After a roadshow launch, weekly active PWX users grew about 65%, from around 850 to 1,400, with the platform handling 700-800 chats daily (peaking around 1,000) and about 70% of conversations triggering at least one system action such as retrieving data or preparing documentation.

DEMV Deutscher Maklerverbund· GermanyAzure OpenAI Service · Microsoft Foundry · Azure API Management

Financial ServicesGenerative AIAgentic AILarge Language ModelsConversational AI

Banco Bradesco Streamlines Customer Service with Azure AI Foundry, Apps, and Databases

Banco Bradesco, co-developing with Microsoft and Avanade, built Bridge, a multi-agent, technology-agnostic generative AI platform based on Azure OpenAI in Foundry Models, with governance standardized through Azure Red Hat OpenShift and Azure API Management for deployment and scaling. Bridge powers BIA for Customers and BIA Corporate virtual assistants across phone, chat and WhatsApp for roughly 74 million customers. Results include an 83% resolution rate for digital customer service, 80% for employee queries, 89% request retention, a more than 30% reduction in technology costs, product launches up to 10x faster, an 8x productivity increase in managerial efficiency, and a 65% efficiency gain in audit planning. Azure Cosmos DB processes more than two million requests and two billion inference tokens daily. The bank runs 10 large language models and at least 20 use cases in production, including MentorIA, which automates analysis of more than 18,000 collections calls per day.

Banco Bradesco SA· BrazilAzure OpenAI in Foundry Models · Azure AI Foundry · Azure Cosmos DB +8