Zurich Insurance deploys over 200 AI tools including GenAI underwriting applications
Zurich Insurance Group, a global insurer headquartered in Switzerland, adopted Microsoft Azure OpenAI Service to translate unstructured customer data -- images, emails, and reports in many languages -- into its rules-based underwriting environment. Zurich is developing advanced, bespoke, multimodal GenAI applications that lead to more accurate and efficient risk evaluations, accelerating the underwriting process and reducing turnaround times. Zurich now has more than 200 AI tools deployed across its global, decentralized footprint, with Azure AI acting as a coach that helps underwriters gain experience faster and ask better questions.
Overview
Zurich Insurance Group, a global insurer headquartered in Switzerland, adopted Microsoft Azure OpenAI Service to translate unstructured customer data -- images, emails, and reports in many languages -- into its rules-based underwriting environment. Zurich is developing advanced, bespoke, multimodal GenAI applications that lead to more accurate and efficient risk evaluations, accelerating the underwriting process and reducing turnaround times. Zurich now has more than 200 AI tools deployed across its global, decentralized footprint, with Azure AI acting as a coach that helps underwriters gain experience faster and ask better questions.
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Inspect the highlighted sourceThe challenge
Zurich's customers describe their needs in images, emails, and reports using their local language, making it challenging to translate this unstructured, multilingual data into Zurich's rules-based underwriting environment.
The solution
Zurich turned to Microsoft Azure OpenAI Service for advanced language AI, text-to-speech models, and highly secure, enterprise-grade Azure features, developing advanced, bespoke, multimodal GenAI applications for underwriters.
Reported business value
The AI applications lead to more accurate and efficient risk management evaluations, accelerating the underwriting process, reducing turnaround times, and increasing customer satisfaction; Zurich now has more than 200 AI tools deployed, with Azure AI acting like a coach that helps underwriters gain experience and ask better questions faster.
Sources
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This record was researched and written with AI assistance, and its claims were checked against the sources above. (EU AI Act art. 50 transparency notice.)
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