{"slug":"zurich-insurance-deploys-over-200-ai-tools-including-genai-underwriting-applications","url":"https://findausecase.com/use-cases/zurich-insurance-deploys-over-200-ai-tools-including-genai-underwriting-applications","title":"Zurich Insurance deploys over 200 AI tools including GenAI underwriting applications","description":"Zurich Insurance Group, a global insurer headquartered in Switzerland, adopted Microsoft Azure OpenAI Service to translate unstructured customer data -- images, emails, and reports in many languages -- into its rules-based underwriting environment. Zurich is developing advanced, bespoke, multimodal GenAI applications that lead to more accurate and efficient risk evaluations, accelerating the underwriting process and reducing turnaround times. Zurich now has more than 200 AI tools deployed across its global, decentralized footprint, with Azure AI acting as a coach that helps underwriters gain experience faster and ask better questions.","company":"Zurich Insurance Group","industry":"Insurance","country":"Switzerland","aiCapabilities":["Generative AI","Natural Language Processing"],"technology":["Azure OpenAI Service"],"deployment":"Unknown","problemStatement":"Zurich's customers describe their needs in images, emails, and reports using their local language, making it challenging to translate this unstructured, multilingual data into Zurich's rules-based underwriting environment.","solutionApproach":"Zurich turned to Microsoft Azure OpenAI Service for advanced language AI, text-to-speech models, and highly secure, enterprise-grade Azure features, developing advanced, bespoke, multimodal GenAI applications for underwriters.","businessValue":"The AI applications lead to more accurate and efficient risk management evaluations, accelerating the underwriting process, reducing turnaround times, and increasing customer satisfaction; Zurich now has more than 200 AI tools deployed, with Azure AI acting like a coach that helps underwriters gain experience and ask better questions faster.","evidence":{"band":"high"},"sourceUrl":"https://www.microsoft.com/en/customers/story/19760-zurich-insurance-azure-open-ai-service","dates":{"publishedAt":"2026-09-15T09:05:25.526Z","publishedAtSource":"pipeline","updatedAt":"2026-09-15T09:05:25.526Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/zurich-insurance-deploys-over-200-ai-tools-including-genai-underwriting-applications. Bulk republication requires permission."}