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Title
Zurich Insurance deploys over 200 AI tools including GenAI underwriting applications
…ovation, efficiency, and customer satisfaction. Bringing its ideas to fruition, Zurich has more than 200 AI tools currently deployed. “Azure AI can act like a coach, guiding our underwriters across the globe. Unde…
Description
Zurich Insurance Group, a global insurer headquartered in Switzerland, adopted Microsoft Azure OpenAI Service to translate unstructured customer data -- images, emails, and reports in many languages -- into its rules-based underwriting environment. Zurich is developing advanced, bespoke, multimodal GenAI applications that lead to more accurate and efficient risk evaluations, accelerating the underwriting process and reducing turnaround times. Zurich now has more than 200 AI tools deployed across its global, decentralized footprint, with Azure AI acting as a coach that helps underwriters gain experience faster and ask better questions.
…AI, text-to-speech models, and highly secure, enterprise-grade Azure features. Zurich Insurance Group is developing advanced AI applications that lead to more accurate and efficient risk management evaluations, accelerating the underwriting process, reducing turnaround times, and increasing customer satisfaction. READ THE STORY Insurance matters, offering individuals, small businesses, and m…
Company
Zurich Insurance Group
…riving to be one of the most responsible and impactful businesses in the world, Zurich Insurance Group (Zurich) identifies and addresses risk together with its customers. Christian Westermann, Group Head of AI at Zurich, says, “Our work goes beyond t…
Country
Switzerland
…S Azure OpenAI Service SERVICES AND SUPPORT ORGANIZATION SIZE 10,000+ employees COUNTRY Switzerland BUSINESS NEED Customer experience INDUSTRY Insurance Share the story Explore re…
Industry
Insurance
…ON SIZE 10,000+ employees COUNTRY Switzerland BUSINESS NEED Customer experience INDUSTRY Insurance Share the story Explore related stories /h2> "> Explore related stories Stories…
Problem
Zurich's customers describe their needs in images, emails, and reports using their local language, making it challenging to translate this unstructured, multilingual data into Zurich's rules-based underwriting environment.
…mers often describe their situation with images, using their local language, so it can be challenging to translate this unstructured data into a rules-based environment. As a leading global insurer, Zurich must constantly look for ways to boost ope…
Solution
Zurich turned to Microsoft Azure OpenAI Service for advanced language AI, text-to-speech models, and highly secure, enterprise-grade Azure features, developing advanced, bespoke, multimodal GenAI applications for underwriters.
…ed the challenge to translate unstructured data into a rules-based environment. Zurich Insurance Group turned to tools such as Microsoft Azure OpenAI Service for its advanced language AI, text-to-speech models, and highly secure, enterprise-grade Azure features. Zurich Insurance Group is developing advanced AI applications that lead to more…
Business value
The AI applications lead to more accurate and efficient risk management evaluations, accelerating the underwriting process, reducing turnaround times, and increasing customer satisfaction; Zurich now has more than 200 AI tools deployed, with Azure AI acting like a coach that helps underwriters gain experience and ask better questions faster.
…ovation, efficiency, and customer satisfaction. Bringing its ideas to fruition, Zurich has more than 200 AI tools currently deployed. “Azure AI can act like a coach, guiding our underwriters across the globe. Unde…
AI capabilities
Generative AI, Natural Language Processing
…reduced turnaround times and increased customer satisfaction. Westermann says, “The new GenAI capabilities allow us to build bespoke, multimodal tools that benefit our underwriters and customers. But even going beyond helping underwriters, we are driving GenAI adoption throu…
Technology
Azure OpenAI Service
…dIn , X/Twitter , and YouTube . Discover more details CUSTOMER Zurich Insurance PRODUCTS Azure OpenAI Service SERVICES AND SUPPORT ORGANIZATION SIZE 10,000+ employees COUNTRY Switzerland BU…
Headline outcome
…ovation, efficiency, and customer satisfaction. Bringing its ideas to fruition, Zurich has more than 200 AI tools currently deployed. “Azure AI can act like a coach, guiding our underwriters across the globe. Unde…
Use case type
Decision support
…ncy, accelerating processes like underwriting to serve customers more quickly. “Underwriting is the core of what we do. It’s all about making decisions based on risk, and it can be pretty intricate and time-consuming. To deliver even more value…
