AI use cases in Switzerland
17 documented implementations
Swisscom builds enterprise agentic AI for customer support and sales on Amazon Bedrock AgentCore
Swiss telecom provider Swisscom uses Amazon Bedrock AgentCore (Runtime, Identity, Memory) with the Strands Agents framework to build and scale customer-facing support and sales agents. Agents are shared across departments via MCP servers and the A2A protocol, and run under Swiss data protection requirements. The blog post co-written with Swisscom staff describes the architecture and challenges rather than quantified results.
Enterprise Bot moves its generative AI bot platform to Amazon Bedrock and reaches 84 percent accuracy
Swiss enterprise generative AI company Enterprise Bot migrated its AI workloads from a previous cloud provider to AWS and adopted Amazon Bedrock with Anthropic's Claude 3, putting the new system into production in fewer than five months. The AWS case study reports 84 percent accuracy, 10.5 percent higher than competing AI providers, with its bots handling 60-80 percent of customer service queries autonomously and data kept in secure AWS Regions.
Zurich Insurance Saves 14,000 Hours a Year with Microsoft 365 Copilot for Sales
Zurich Insurance Group's commercial insurance business uses Microsoft 365 Copilot for Sales alongside Dynamics 365 Sales to keep CRM data up to date without switching applications, bringing AI and sales insights into Outlook and Teams for market-facing teams managing more than 100,000 active opportunities. The company estimates that Copilot for Sales will save its employees approximately 14,000 hours over the next year, and says user feedback already confirms improved sales and retention ratios.
Zurich Insurance Group· SwitzerlandMicrosoft 365 Copilot for Sales · Dynamics 365 Sales
ABB's Genix Copilot Cuts Troubleshooting Time 60-80% Using Azure OpenAI Service
Switzerland-based ABB built Genix Copilot, an AI assistant on its Genix Industrial AI Platform using Microsoft Azure and Azure OpenAI Service, that turns live operational data from scanned QR codes on plant equipment into instant diagnostic guidance for engineers. The platform delivers 15-18% energy optimization in critical processes such as cement production and cuts troubleshooting time for shop-floor engineers by 60-80 percent.
HUBER+SUHNER Reaches 99% Active Usage Piloting Microsoft 365 Copilot
Swiss connectivity technology maker HUBER+SUHNER ran a structured pilot of Microsoft 365 Copilot with Campana & Schott across 150 role-based licenses, using the Viva Suite to measure adoption. 99 percent of the pilot group actively used Copilot, with 94 percent using it several times a week and 65 percent daily, supporting tasks like meeting preparation, content structuring and research; the company is now scaling the rollout to 1,000 licenses.
HUBER+SUHNER· SwitzerlandMicrosoft 365 Copilot · Microsoft 365 · Microsoft Viva Insights +3UBS builds 'UBS Red' AI assistants for client advisors on Azure OpenAI
UBS built UBS Red, a pair of domain-specific AI assistants using Azure AI Search and Azure OpenAI Service, digitizing approximately 60,000 investment advice and product documents into a queryable knowledge base for Client Advisors, and rolled out Azure OpenAI Service to 30,000 employees across Switzerland, Hong Kong and Singapore booking centers within 10 months.
UBS· SwitzerlandAzure OpenAI Service · Azure AI Search · Azure AI and Machine Learning +1ABB Leads Shift to Autonomous Operations with Genix Industrial AI Platform on Azure
ABB built its Genix Industrial IoT and AI Suite on Microsoft Azure and Azure AI Foundry Agent Service, using a multi-agent architecture so AI agents can autonomously execute workflows across assets, operations, supply chain, energy, and emissions management. Genix Copilot lets shop-floor engineers scan a QR code on an analyzer to have AI agents pull real-time data and maintenance logs and suggest a fix, cutting troubleshooting time by 60-80%. Across ABB's customer base, Genix has improved reliability of critical assets by up to 20% and reduced unplanned downtime by up to 60%. Customer Birla Opus Paints used Genix to raise its "Right First Time" production rate from 40-45% to over 80% in its first year and cut root-cause analysis time from a week to an hour.
ABB· SwitzerlandMicrosoft Azure · Azure AI Foundry Agent Service · ABB Genix Industrial IoT and AI SuiteBuilding an agent mesh in 3 days: Syngenta's Bedrock AgentCore journey
Swiss agriculture company Syngenta built a federated multi-account agent mesh using Amazon Bedrock AgentCore, deploying the initial architecture in 3 days and six cross-functional agents in 4 weeks, achieving 20% better latency and 40% faster deployment, with its Austyn data-analytics agent now used by up to 12,000 internal monthly active users.
mobilezone's AI agents cut IT support resolution time in half and handle 1,600+ chats monthly
mobilezone AG, a Swiss telecommunications retailer with more than 125 physical stores, used Microsoft Copilot Studio with Dynamics 365 and Power Platform to build two AI agents: Mia, a customer-facing agent on its website, and Supporto, an internal IT service desk agent. Mia retrieves product and offer data in real time from Dynamics 365 via an MCP server and handles roughly 1,250 active chats per month across German, English, French, and Italian. Supporto, which went live in January 2026, gathers structured information conversationally to auto-generate IT support tickets and now handles all first-level IT service requests, reducing average IT resolution time by half. Together the two agents handle more than 1,600 conversations per month.
DTI Group's agentic AI platform COGNAiO cuts loan document processing time 80%
DTI Group, a Switzerland-based document automation company, built COGNAiO, an agentic AI platform on Microsoft Azure and Microsoft Foundry (including Azure Document Intelligence, Azure Kubernetes Service, and Azure Database for PostgreSQL) that interprets, validates, and acts on information in documents, emails, images, and data feeds by meaning and context rather than templates. Users describe processes in natural language to deploy agents without code. One retail bank customer processing over 50,000 loan agreements annually reduced processing time per case by 80% using COGNAiO. In a high-volume banking deployment, the platform processed pages in an average of 2.5 seconds against a required service-level threshold of 6 to 9 seconds, with document understanding and validation accuracy approaching 99%.
Zurich Insurance deploys over 200 AI tools including GenAI underwriting applications
Zurich Insurance Group, a global insurer headquartered in Switzerland, adopted Microsoft Azure OpenAI Service to translate unstructured customer data -- images, emails, and reports in many languages -- into its rules-based underwriting environment. Zurich is developing advanced, bespoke, multimodal GenAI applications that lead to more accurate and efficient risk evaluations, accelerating the underwriting process and reducing turnaround times. Zurich now has more than 200 AI tools deployed across its global, decentralized footprint, with Azure AI acting as a coach that helps underwriters gain experience faster and ask better questions.
Empowering trusted public service media with data-driven intelligence
SRF (Swiss public broadcaster SRG SSR) built a Databricks Data + AI Platform to unify 200GB of daily data from 1.3 million unique users, powering ML-driven content recommendations, executive dashboards and a natural-language Genie assistant, with some workflows running up to 70x faster.
SRF (SRG SSR)· SwitzerlandDatabricks · Delta Lake · Unity Catalog
SAP builds a Mistral-powered multilingual chatbot that cuts SBB's software-migration support queries by 80%
To support end users during Swiss Federal Railways' (SBB CFF FFS) multi-year software migration affecting 30,000 employees, SAP built a multilingual chatbot using Mistral Large hosted entirely on SAP-operated infrastructure, making the deployment 100% European and locally hosted. The chatbot uses retrieval-augmented generation to draw on FAQs, training materials and unstructured content, with glossary-based query rewriting for domain-specific abbreviations and a human-in-the-loop process that captures expert answers into the knowledge base. It integrates into existing workflows via SAP's Build Work Zone portal and Microsoft Teams. The implementation achieved an estimated 80% reduction in repetitive support queries and scaled from 1,000 pilot users to SBB's full 30,000 employees, supporting German, French and Italian natively.
SBB (Swiss Federal Railways)· SwitzerlandMistral LargeFrom data migration to AI innovation: AXA Switzerland's digital transformation journey with Google Cloud
AXA Switzerland, the country's leading insurer serving over 40% of Swiss companies, migrated its data lake to Google Cloud in 2021 and built a cloud-native analytics foundation using BigQuery, Vertex AI, Cloud Run and Dialogflow. Query and processing times were reduced by over 95%, from days to minutes or seconds. The insurer uses generative AI as an assistant to human employees rather than for direct customer interaction, including natural language processing to translate and summarize complex documents such as court rulings and medical records -- cutting a task that took specialists 25 minutes down to seconds. Over 100 Google Cloud projects are now live in production across all business lines.
AXA Switzerland· SwitzerlandBigQuery · Vertex AI · Cloud Run +2Roche launches NVIDIA AI factory to accelerate the development of new therapeutics and diagnostics solutions
Roche deployed 2,176 NVIDIA Blackwell GPUs on premises across the United States and Europe, bringing its combined on-premise and cloud GPU infrastructure to more than 3,500 Blackwell GPUs. The AI factory is embedded across the value chain: NVIDIA BioNeMo powers Roche's Lab-in-the-Loop strategy connecting biological and chemistry experiments with AI models in R&D; NVIDIA Omniverse-powered digital twins optimize manufacturing production lines and factory designs; accelerated computing and NVIDIA Parabricks analyze diagnostics datasets and digital pathology images; and NVIDIA NeMo Guardrails support healthcare-grade conversational AI in digital health. The expansion builds on a NVIDIA collaboration that started in 2023, and Roche's U.S. subsidiary Genentech also leverages the infrastructure for drug discovery.
Roche· SwitzerlandNVIDIA Blackwell · NVIDIA BioNeMo · NVIDIA Omniverse +2
Axpo boosts operational efficiency across the energy value chain
Axpo Group, a major player in the Swiss energy sector, built a GenAI knowledge platform on the Databricks Data + AI Platform to give employees secure, permission-aware search across internal data sources including technical standards, specifications and best practices. The architecture uses a medallion pattern (Bronze/Silver/Gold layers), Lakeflow Jobs for orchestration, RAG-based AI Search, GPT-4o for conversational responses, and Mistral OCR for scanned documents. The tool achieved a 90% approval rating and delivered 30% time savings for power users, with a 3x increase in user adoption as it expanded beyond engineering.
Axpo Group· SwitzerlandDatabricks Data + AI Platform · Databricks Lakeflow Jobs · GPT-4o +2Building the intelligence foundation for the energy transition
BKW, a Switzerland-headquartered energy and infrastructure company, needed a more scalable, integrated approach to working with complex weather and geospatial data to support decisions across energy production, grid management, and infrastructure services as renewable penetration and climate volatility rise. BKW partnered with Microsoft to combine Aurora (an AI weather foundation model from Microsoft Research AI for Science and Microsoft AI Weather), Microsoft Planetary Computer Pro with AI Weather Grid HD EU data catalogs, and Azure-native infrastructure (Azure Container Registry, Azure Container Apps, Azure Application Insights, and an MCP server) into a unified platform for AI-driven weather and geospatial intelligence, with BKW retaining governance over how insights are applied. The collaboration is described as an exploratory, foundation-building engagement rather than a production deployment, giving BKW's data scientists, domain experts, and technology teams a shared, governed platform and supporting its net-zero and sustainable energy goals.
BKW FMB Energie AG· SwitzerlandAurora · Microsoft Planetary Computer Pro · Azure Container Registry +4