Financial ServicesConversational AIPublic Cloud

Scaling Real-Time Lending and Analytics for Vivriti Capital

Vivriti Capital· IndiaDatabricks SQL · Databricks Genie · AI/BI

Vivriti Capital, an Indian fintech NBFC providing structured debt solutions, migrated from Amazon Redshift and an internally built open-source data platform (Spark, Airflow, custom orchestration) to Databricks in an eight-week phased migration covering roughly 20 workflows and 50+ pipelines. Databricks SQL now powers analytics and regulatory reporting separated from transactional lending systems, with governed lakehouse tables providing built-in lineage and time-travel for RBI/SEBI audit requirements. Vivriti uses Databricks Genie for semantic search and conversational analytics, replacing an in-house text-to-SQL solution, and is building toward AI-assisted underwriting, automated credit checks, fraud detection and borrower de-duplication within real-time latency requirements. The company reports roughly 25-30% lower total cost of ownership and about 20% faster SQL performance after the migration.

Overview

Vivriti Capital, an Indian fintech NBFC providing structured debt solutions, migrated from Amazon Redshift and an internally built open-source data platform (Spark, Airflow, custom orchestration) to Databricks in an eight-week phased migration covering roughly 20 workflows and 50+ pipelines. Databricks SQL now powers analytics and regulatory reporting separated from transactional lending systems, with governed lakehouse tables providing built-in lineage and time-travel for RBI/SEBI audit requirements. Vivriti uses Databricks Genie for semantic search and conversational analytics, replacing an in-house text-to-SQL solution, and is building toward AI-assisted underwriting, automated credit checks, fraud detection and borrower de-duplication within real-time latency requirements. The company reports roughly 25-30% lower total cost of ownership and about 20% faster SQL performance after the migration.

This entry has 11 published fields tied to exact passages in an immutable source capture.

Inspect the highlighted source

The challenge

As Vivriti expanded its partner ecosystem and lending products, its legacy data architecture became a bottleneck. Pipeline failures delayed management and bureau reports, open-source dependencies introduced compliance risk, and engineers were frequently pulled into manual intervention to maintain SLAs.

The solution

Conversational AI

Reported business value

Vivriti has seen total cost of ownership improvements of roughly 25-30% between platform and contract consolidation, reduced cloud and DevOps overhead, and roughly 20% faster SQL performance with almost no downtime.

Sources

Open any source and check the claim yourself — that is the point of the register.

This record was researched and written with AI assistance, and its claims were checked against the sources above. (EU AI Act art. 50 transparency notice.)

Related entries

Other financial services entries in the register.

All entries
Financial ServicesGenerative AIPublic Cloud

Banking Innovator bunq Supports Growth, Strengthens Security Using AWS

bunq, a Dutch neobank with over 11 million users across Europe, uses Amazon Bedrock for several generative AI use cases including summarizing new user data with large language models, removing the need for agents to process onboarding documents manually. Using Amazon Bedrock, bunq tripled user support process efficiency while maintaining over 90 percent accuracy. Sensitive data stays within bunq's AWS virtual private cloud, supporting GDPR and PCI DSS compliance alongside tools such as AWS CloudHSM, AWS Security Hub and AWS KMS.

100/100HighPrimary source
bunq· NetherlandsAmazon Bedrock · AWS CloudHSM · AWS Security Hub +1
Financial ServicesMachine LearningPublic Cloud

TBC Bank Operationalizes Trusted Data with Lakebase

TBC Bank, the largest banking group in the Caucasus region, built a Lakehouse on Databricks and adopted Lakebase and Databricks Apps to move from on-premises SQL Server instances and month-long reporting cycles to self-service analytics and AI-driven applications, including a web-based AI chatbot and AutoML-based credit risk scoring. Credit risk model deployment fell from 14 weeks to two days, and more than 600 users regularly query governed data through Genie.

96/100HighPrimary source
TBC Bank· GeorgiaDatabricks Platform · Lakebase · Databricks Apps +4
Financial ServicesAgentic AIUnknown

ING Bank transforming operations through agentic AI

ING Bank is running multiple AI projects across operations, governed centrally under its COO. Live/early-production efforts include a retail chatbot, AI-driven identification of hidden affluent clients for marketing, AI-assisted transaction monitoring that helps investigators close standard alerts faster and focus on risk, and a customer due diligence (KYC) redesign that uses existing public and behavioural data to auto-answer most of a roughly 100-question review, cutting due diligence from days or weeks to seconds. ING is also developing agentic AI to handle mortgage applications end-to-end (credit checks, data collection) starting in 2026. ING's COO said AI introduced to an operations process yields a 25% productivity gain, with freed capacity redeployed to growth and more complex work, and its CTO described 'conservatively aggressive' governance restricting AI exploration to five areas under COO control.

92/100HighPrimary source
ING Bank· Netherlands
Financial ServicesConversational AIUnknown

Hyundai Capital America: Transforming customer experience with messaging innovation

Hyundai Capital America (HCA), the finance arm of Hyundai Motor Group for Hyundai, Kia and Genesis leases and loans in the US, partnered with LivePerson starting from a 2018 proof of concept to shift from a voice-dominated contact center to a data-driven, messaging-first strategy across SMS and Apple Messages for Business. Using deflection-to-messaging on high-friction payment interactions, HCA achieved 94% customer satisfaction, an 89% containment rate, and grew messaging engagement from 10,000 to over 100,000 customers served monthly. HCA and LivePerson co-developed a PCI-compliant chatbot debit card payment integration with payment processor ACI.

92/100HighPrimary source
Hyundai Capital AmericaLivePerson · SMS · Apple Messages for Business

Was this helpful?

Your feedback helps us improve our use case database