Banking Innovator bunq Supports Growth, Strengthens Security Using AWS
bunq· NetherlandsAmazon Bedrock · AWS CloudHSM · AWS Security Hub +1bunq, a Dutch neobank with over 11 million users across Europe, uses Amazon Bedrock for several generative AI use cases including summarizing new user data with large language models, removing the need for agents to process onboarding documents manually. Using Amazon Bedrock, bunq tripled user support process efficiency while maintaining over 90 percent accuracy. Sensitive data stays within bunq's AWS virtual private cloud, supporting GDPR and PCI DSS compliance alongside tools such as AWS CloudHSM, AWS Security Hub and AWS KMS.
Overview
bunq, a Dutch neobank with over 11 million users across Europe, uses Amazon Bedrock for several generative AI use cases including summarizing new user data with large language models, removing the need for agents to process onboarding documents manually. Using Amazon Bedrock, bunq tripled user support process efficiency while maintaining over 90 percent accuracy. Sensitive data stays within bunq's AWS virtual private cloud, supporting GDPR and PCI DSS compliance alongside tools such as AWS CloudHSM, AWS Security Hub and AWS KMS.
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Inspect the highlighted sourceThe challenge
As a fast-growing digital bank with more than 11 million users across Europe and planned expansion to the United Kingdom and United States, bunq needed to support rapid growth, protect data in line with GDPR, and improve services with generative AI — including removing the need for agents to manually process new user onboarding documents.
The solution
bunq uses Amazon Bedrock for several generative AI use cases, including summarizing new user data with large language models, removing the need for agents to process onboarding documents manually. Sensitive data stays within bunq's AWS virtual private cloud. bunq also uses AWS CloudHSM to control keys for card payments, AWS Security Hub for automated compliance checks and centralized alerts, and AWS Key Management Service (AWS KMS) to encrypt user data in one click.
Reported business value
Using Amazon Bedrock, bunq has tripled (3x) user support process efficiency while maintaining over 90 percent accuracy.
Sources
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