IDIKA helps Greek citizens access healthcare with Oracle-powered MyHealth app
IDIKA· GreeceOracle Cloud Infrastructure (OCI) Kubernetes Engine · Cohere Command A · Retrieval-Augmented Generation (RAG)IDIKA, Greece's government-owned national health IT organization, built the MyHealth app on Oracle Cloud Infrastructure Kubernetes Engine, using dedicated AI clusters running the Cohere Command A model with retrieval-augmented generation to instantly surface each citizen's appointments, test results, vaccination history, reminders, prescriptions and referrals in Greek. More than 1.5 million Greek citizens have adopted the app.
Overview
IDIKA, Greece's government-owned national health IT organization, built the MyHealth app on Oracle Cloud Infrastructure Kubernetes Engine, using dedicated AI clusters running the Cohere Command A model with retrieval-augmented generation to instantly surface each citizen's appointments, test results, vaccination history, reminders, prescriptions and referrals in Greek. More than 1.5 million Greek citizens have adopted the app.
This entry has 16 published fields tied to exact passages in an immutable source capture.
Inspect the highlighted sourceThe challenge
Accessing health records and services was time-consuming, fragmented, and confusing for millions of Greek citizens, who had to navigate multiple portals, make calls, and decipher complex medical information, often causing frustration and delayed care.
The solution
IDIKA partnered with Oracle to launch MyHealth, an agent-powered, secure portal that lets citizens manage appointments, receive medical reminders, access test results, review vaccination histories, and obtain prescriptions or referrals from their mobile device. The app runs on OCI Kubernetes Engine and microservices that dynamically retrieve the right patient data from trusted sources, using dedicated AI clusters running the Cohere Command A model with retrieval-augmented generation grounded in trusted clinical and patient data sources to deliver instant, accurate responses in Greek.
Reported business value
More than 1.5 million Greek citizens have adopted MyHealth since launch, and the app has received high scores and positive reviews on Google Play and Apple's App Store.
Sources
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This record was researched and written with AI assistance, and its claims were checked against the sources above. (EU AI Act art. 50 transparency notice.)
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