{"slug":"idika-helps-greek-citizens-access-healthcare-with-oracle-powered-myhealth-app","url":"https://findausecase.com/use-cases/idika-helps-greek-citizens-access-healthcare-with-oracle-powered-myhealth-app","title":"IDIKA helps Greek citizens access healthcare with Oracle-powered MyHealth app","description":"IDIKA, Greece's government-owned national health IT organization, built the MyHealth app on Oracle Cloud Infrastructure Kubernetes Engine, using dedicated AI clusters running the Cohere Command A model with retrieval-augmented generation to instantly surface each citizen's appointments, test results, vaccination history, reminders, prescriptions and referrals in Greek. More than 1.5 million Greek citizens have adopted the app.","company":"IDIKA","industry":"Healthcare","country":"Greece","aiCapabilities":["Agentic AI","Generative AI"],"businessFunctions":["Customer Service & Support"],"technology":["Oracle Cloud Infrastructure (OCI) Kubernetes Engine","Cohere Command A","Retrieval-Augmented Generation (RAG)"],"deployment":"Public Cloud","problemStatement":"Accessing health records and services was time-consuming, fragmented, and confusing for millions of Greek citizens, who had to navigate multiple portals, make calls, and decipher complex medical information, often causing frustration and delayed care.","solutionApproach":"IDIKA partnered with Oracle to launch MyHealth, an agent-powered, secure portal that lets citizens manage appointments, receive medical reminders, access test results, review vaccination histories, and obtain prescriptions or referrals from their mobile device. The app runs on OCI Kubernetes Engine and microservices that dynamically retrieve the right patient data from trusted sources, using dedicated AI clusters running the Cohere Command A model with retrieval-augmented generation grounded in trusted clinical and patient data sources to deliver instant, accurate responses in Greek.","businessValue":"More than 1.5 million Greek citizens have adopted MyHealth since launch, and the app has received high scores and positive reviews on Google Play and Apple's App Store.","evidence":{"band":"high"},"sourceUrl":"https://www.oracle.com/customers/idika/","dates":{"publishedAt":"2026-09-20T05:47:09.193Z","publishedAtSource":"pipeline","updatedAt":"2026-09-20T05:47:09.193Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/idika-helps-greek-citizens-access-healthcare-with-oracle-powered-myhealth-app. Bulk republication requires permission."}